Metal Platform Bed with Headboard

Components

Return Policy

ZNUS believes you will absolutely love your Metal Platform Bed, but if for some reason you want to retune the foundation, please call us directly before you decade to return your product, Our Customer SerVice organization can answer most concerns and can assist you with any questions you may have about your new foundation.
Please call us first at: 1-800-613-1225.

The item must be returned within 30 days of delivery for a full refund. The item must be returned in good condition, in original box, with all original proof of purchase, parts and accessories.

5-Year Limited Warranty Statement For Manufacturing Defects

Pease read this Limited warranty carefully. To maintain your Warranty,

• Please be sure to register your product at www.zinus.com/resources/register to receive up to warranty and product information.
• Your new foundation comes with 5-years warranty against manufacturing defects. on the foundation and does not extend to on the sale only applies to the foundation itself and does not extend to the date.
• Manufacturing defects include circumstances where the Metal Platform Bed has broken under normal use and no longer provides proper support for your mattress. Proper support is defined as a smooth flat. Rigid surface the event you encounter a manufacturing defect, please stop using this product immediately and call Customer service.
• This warranty apples only when the foundation has been properly used by consumers who purchased the foundation from authorized dealers as a new product, Proper use means using the foundation on a level surface where all legs touch the floor with a equal weight. Proper use also means that the foundation was not abused by the consumer, as cairned by the manufacturer, This warranty does not constitute Agreement to replace other parts.
• IF the foundation fails due to manufacturing defects, the manufacturer will repair or replace at its discretion and reserves the right to substitute comparable materials or models and does not guarantee that the replacement part will match the existing.

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ZINUS Spa Sensations Instruction Manual

Components

Need more help?

Get in touch so we can help you out.
AU: 7am – 5pm AEST Monday – Sunday (including public holidays)
NZ: 9am – 7pm AEST Monday – Sunday (including public holidays) 1800 051 800
We also have a dedicated phone service for our senior customers and customers with a disability: 1800 442 100
General enquiries: Store queries and store experience feedback
Product queries 7am – 6pm AEST Monday – Friday (except public holidays)
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Foam Mattress Instructions

Lay the box on its side in your bedroom. Remove bagged mattress.

Tear bag along the stitch line.
DO NOT USE knife or scissors, as this may result in damage to your mattress.

Roll out the compressed mattress onto a clean, flat surface.

Carefully cut open the CLEAR plastic bag along the edges. The mattress instantly begins to decompress. Remove and recycle the plastic bag.

Please read the reverse side of this card for important instructions. Allow bed to fully recover before adding bed linens. Use on any flat support surface. Enjoy.

If you have any questions about your super-comfy new mattress, our friendly customer service team would love to answer them. Or if by some chance you have a  warranty issue, we can take care of that too.
1.800.613.1225
[email protected]

Don’t forget to register your mattress at www.zinus.com/resources/register to receive up-to-date warranty and product information.

• Please remove from packaging within 72 hours of receipt to make sure your mattress can grow to its full potential.
• Your mattress has been under a lot of pressure recently and may lash out if not unwrapped carefully. Please give him/her some space for 24-48 hours. This will give your mattress time to relax and decompress.
• Also, please be sensitive if your mattress has an odor after being set free. Being sealed in plastic on a long trip can make anyone a little fragrant. So no harsh words about the smell for a few hours. You wouldn’t want to offend your new best friend.
• That calming sensation that’s just washed over you? That’s probably the green tea extract we infuse into all of our foam. It’s just one of several natural materials we use to eliminate the bad and put your mind at ease.

Even more official legal stuff:
First off, let us thank you again for your purchase. You have excellent taste. Your new mattress may initially have a slight odor which is completely normal with newly manufactured foam. Most importantly, the odor is not hazardous or otherwise harmful. We recommend that you place your mattress in a well-ventilated area after removing all packaging components. Please allow up to 72 hours for the odor to completely dissipate. Please allow 24 hours at room temperature for the surface to return to its normal feel.

FULL QUEEN KING BED FRAME

Components

Return Policy

Zinus believes you will absolutely love your new Adjustable bed frame, but if for some reason you want to return Adjustable bed frame please call us directly before you decide to return your product to the retailer. Our Customer Service organization can answer most customer concerns and can assist you with any questions you may have about our new Adjustable bed frame. Please call us first at: 1-800-613-1225. The item must be returned within 30 days of delivery for a full rebind. The item must be returned in good condition, in original box, with all original proof of purchase, parts and accessories.

5-Years Limited Warranty Statement For Manufacturing Defects

Please read this Limited Warranty carefully. To maintain your Warranty, you will need to comply with the conditions stated here. This warranty is for manufacturing defects only and does not cover damages as a result of misuse.

1. Please be sure to register your product at www.zinus.com/resources/register to receive up to date warranty and product information.
2. Your new Adjustable bed frame comes with 5 years warranty against manufacturing defects that may compromise the sleep quality provided by the Adjustable bed frame. The warranty starts on the date of purchase. No warranty will be honored without an original sales receipt. The warranty and financial responsibility of the manufacturer only applies to the Adjustable bed frame itself and does not extend to mattresses that are used on the Adjustable bed frame.
3. Manufacturing defects include circumstances where Adjustable bed frame has broken under normal use and no longer provides proper support for your mattress. Proper support is defined as a smooth, flat, rigid surface. In the event you encounter a manufacturing defect, please stop using this product immediately and call customer service.
4. This warranty applies only when Adjustable bed frame has been properly used by consumers who purchased bed frame from authorized dealers as a new product. Proper use means using the foundation on a level surface with an equal distribution of weight. Proper use also means that Adjustable bed frame was not abused by the consumer, as defined by the manufacturer, including not exceeding weight capacity of 2000 pounds for the Twin,TwinXL,Full Size or 4000 pounds for the Queen, King, Calking Size, does not constitute agreement to replace other parts.
5. If Adjustable bed frame fails due to manufacturing defects, the manufacturer will repair or replace at its discretion and reserves the right to substitute comparable materials or models and does not guarantee that the replacement part will match the existing piece or foundation.
6. In the event Adjustable bed frame needs to be inspected by the manufacturer to determine a warranty claim, the transportation cost or removal cost is borne by the consumer.

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Metal Platform Bed with Headboard

Components

Return Policy

ZNUS believes you will absolutely love your Metal Platform Bed, but if for some reason you want to retune the foundation, please call us directly before you decade to return your product, Our Customer SerVice organization can answer most concerns and can assist you with any questions you may have about your new foundation.
Please call us first at: 1-800-613-1225.

The item must be returned within 30 days of delivery for a full refund. The item must be returned in good condition, in original box, with all original proof of purchase, parts and accessories.

5-Year Limited Warranty Statement For Manufacturing Defects

Pease read this Limited warranty carefully. To maintain your Warranty,

• Please be sure to register your product at www.zinus.com/resources/register to receive up to warranty and product information.
• Your new foundation comes with 5-years warranty against manufacturing defects. on the foundation and does not extend to on the sale only applies to the foundation itself and does not extend to the date.
• Manufacturing defects include circumstances where the Metal Platform Bed has broken under normal use and no longer provides proper support for your mattress. Proper support is defined as a smooth flat. Rigid surface the event you encounter a manufacturing defect, please stop using this product immediately and call Customer service.
• This warranty apples only when the foundation has been properly used by consumers who purchased the foundation from authorized dealers as a new product, Proper use means using the foundation on a level surface where all legs touch the floor with a equal weight. Proper use also means that the foundation was not abused by the consumer, as cairned by the manufacturer, This warranty does not constitute Agreement to replace other parts.
• IF the foundation fails due to manufacturing defects, the manufacturer will repair or replace at its discretion and reserves the right to substitute comparable materials or models and does not guarantee that the replacement part will match the existing.

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ZINUS Smart Box Spring

Components

Return Policy

ZINUS believes you will absolutely love your Smart Box Spring, but if for some reason you want to return the product, please contact us directly before you decide to return your product to the retailer: OUI’ Customer Service organization can answer most concerns and can assist you with any questions you may have about your new product.
Please contact us first by emailing [email protected] or by submitting a request at https://support.zinus.com

The item must be retuned in good condition, in original box, with all original proof of purchase, pru1s and access01ies, within the time frame specified by the retailer it was purchased from.

5-Year Limited Warranty Statement For Manufacturing Defects

Please read this Limited Warranty carefully. To maintain your Warranty, you will need to comply with the conditions stated here. This wat’1’3.nty is for manufacturing defects only and does not cover damages as a result of misuse.

1. Please be sure to register your product at www.zinus.com/resources/register to receive up to date wat’1’3.Ilty and product information.
2. Your new product comes with 5-yeru· warranty against manufacturing defects. The warranty struts on the date of purchase. No warranty will be honored without an original sales receipt. The warranty and financial responsibility of the manufacturer only applies to the product itself and does not extend to any mattress that is put on the product.
3. Manufacturing defects include circumstances where the product has broken under normal use and no longer provides proper support for your mattress. Proper support is defined as a smooth, flat, rigid surface. In the event you encounter a manufacturing defect, please stop using this product immediately and call customer service. Please note that it is not uncommon for some of the sh011 metal welds to become loose in transit or during normal use. A manufacturing defect for these welds is considered to be 5 or more at the time of purchase. The manufacturer cannot be responsible for improper assembly by the consumer.
4. This Wat’1’3.Ilty applies only when the product has been properly used by consumers who purchased the product from auth01ized dealers as a new product. Proper use means using the product on a level surface where all legs touch the floor with a equal distribution of weight. Proper use also means that the product was not abused by the consumer, as defined by the manufacturer. This wat’1’3.nty does not constitute agreement to replace other pru1s.
5. If the product fails due to manufacturing defects, the manufacturer will repair or replace at its discretion and reserves the right to substitute comparable materials or models and does not guarantee that the replacement pat1 will match the existing piece or product.
6. In the event the product needs to be inspected by the manufacturer to determine a warranty claim, the t1’3.Ilsp011ation cost or removal cost is borne by the consumer.

ASSEMBLY INSTRUCTIONS