LivingWell Companion Go Medical Alert System
User Manual

Welcome and thank you for choosing LivingWell Companion.

TELUS is proud to offer you this personal safety device that will keep you connected to 24/7 live emergency support.
This user manual will show you how to use your device.
Please keep the manual in a safe place for easy reference.

For more information, visit telus.com/LWC or call 1-888-505-8008.

What equipment is included?

	Water-resistant device
	Lanyard, belt clip, and protective cozy
	Charging cradle and power cord

What features are included?

• 24/7 access to live emergency support
• Emergency help button
• Automatic fall detection¹
• 2-way speaker on the device to speak with trained operators
• Operates anywhere in Canada where cellular coverage is available 2
• Water-resistant, so you can wear the device the shower

1) The automatic fall detection feature might not detect all falls. If you fall, do not wait for the automatic call, always press and hold the button for at least 3 seconds for help when possible.
2) GPS capabilities are approximate and may not always be possible.

How does the service work?

If you need help:

	1. Press and hold the button for at least 3 seconds.
	2. Speak to a trained operator through your device.
	3. The trained operator can call your emergency contacts and dispatch an ambulance if needed.

Note: Test your device once a month by completing the steps above. When the operator answers, inform them that this is a test call.

Tips:

• Press and hold the button until you hear a voice confirmation: “Call your response team now.”
• Always provide your location if possible.
• Position the microphone near your mouth so that the operator can hear you clearly.
• Accidental false alarm?
  No problem, simply let the operator know you’re safe.
• The fall detection feature may provide additional safety for instances when you can’t press the button but always press and hold the button if possible.

Wearing your device

There are two ways to wear your device:

Around your neck with the lanyard	On your hip with the belt clip

Tips:

• Only use the provided lanyard, which is designed for safety.
  The device won’t work if it’s carried in your pocket or purse.
• If you wear the device around your neck, please ensure that the device remains close to your chest; you can also tuck the lanyard under your clothing.

If you would like to swap the lanyard for the provided belt clip:

A. Remove the lanyard by pulling on the tab and pushing it down.
B. Install the belt clip by pressing the clip in and up to secure.

Wear your device all day so you’re protected. The only time we recommend taking your device off is when you charge the device.

Charging your device

Charge your device for a minimum of 4 hours daily.

1. Place the device in the charger.
2. You will hear an audio beep and see a stable light when it starts to charge.

Note: A full charge can last roughly 36 hours.

If there is no audio beep or light:

• Check if your device is properly mounted.
• Check if your station is plugged into an outlet.

What the flashing lights mean

Battery level:

Green: No action required. (30-100%)
Yellow: Plan to charge soon. (10-30%)
Red: Charge your device. (0-10%)

Cellular signal strength:

Green: No action required. (Strong)
Yellow: No action required. (Moderate)
Red: Check your home for coverage dead spots. (Low)

Frequently asked questions:

How does automatic fall detection work?

The automatic fall detection function collects and analyzes data, such as orientation change, impact intensity, and impact speed, to predict whether a fall has occurred.

The automatic fall detection feature might not detect all falls.
If you fall, don’t wait for the automatic fall detection, always press and hold the button at least 3 seconds for help when possible.

If you encounter a false alarm from the automatic fall detection alarm, simply let the operator know you’re safe.

Can I wear the device in the shower?
Yes, the device is water-resistant up to 1 meter, so you can wear it safely while showering or bathing.
The device is not waterproof, so we don’t recommend swimming with it.

Can I use the device away from home?
Yes, the LivingWell Companion Go device can be used anywhere in Canada where cellular coverage is available.

Other adjustments needed?
Please contact us at 1-888-505-8008 to:

1. Change the frequency of flashing lights from every 30 seconds to every 10 minutes.
2. Adjust the speaker volume.

Should I turn off my device?

You’re encouraged to leave the unit on at all times, even while charging.
However, follow these instructions to turn the device on/off for situations where transmitters are not permitted (e.g. on an airplane).

Turn on:

1. Press and hold the diamond button until the battery indicator flashes.
2. Listen for the audio message: “Your personal mobile responder is ready.”

Turn off:

1. Press the button twice, holding the second press until you hear an audio message requesting confirmation.
2. Press and hold the button for a third time until you hear the audio message: “Powering off now, goodbye.”

What does the operator do?

1. Emergency alert received
   Our trained operators are alerted when the emergency button is pressed or if the optional fall detection feature detects a fall.
2. Trained operator contacts customer
   When the alert is received, an operator contacts you through the 2-way speaker in the device to confirm the emergency status prior to initiating the emergency protocol.
3. Family or friends contacted
   If you can’t be reached or an emergency is confirmed, the operator first contacts up to 3 family members and/or friends.
4. Emergency services contacted
   If family or friends are unavailable or if the situation warrants, the operator will then contact emergency services.

Can my family see my location?
No, your location is only accessed by our trained operators when contacting an ambulance if you’re unable to give your location.

Can I cancel an alarm?
No, you can’t cancel an alarm for safety reasons. Instead, simply tell the operator it’s a false alarm and you’re safe.

How accurate is the location fix?
Your location may not always be possible to determine. Therefore, always verbally provide your location when possible.
Apartment buildings, parking garages, and dense urban areas can make it difficult for the technology to locate your location with accuracy.

What do these audio prompts mean?
“A fall is detected. Calling your response team now.”
If this is a real fall, stay on the line to get connected with the operator for help. If you don’t get connected after 30 seconds, press the button.
If this is a false alarm, kindly let the operator know that it was a false alarm.

“No cellular coverage. Your personal responder cannot contact your response team but will continue to attempt a call.”
A fall has been detected but you’re beyond cellular range. If possible, try to move into an area with a stronger signal by checking that the light at the top of the device is flashing green or yellow. Then, attempt to press the button again.

Terms of use
BY ACTIVATING YOUR NUMERA Libris 2 (“Libris 2”), YOU (“User”) AGREE TO THESE TERMS OF USE (“Terms of Use”), WHICH GOVERN YOUR USE OF NUMERA Libris 2. PLEASE READ THEM AND THE IMPORTANT SAFETY INFORMATION IN THIS USER GUIDE CAREFULLY. Numera Libris 2 contains software code that is protected by the U.S. and international copyright laws. NSC retains ownership of all copyrights. Users have a limited license to use Libris 2 only in accordance with the Terms of Use in this user guide. Any modification, copying, reverse engineering, or other use that is not authorized by law, by this license, or by the express written consent of NSC is strictly prohibited. Unauthorized reproduction or distribution of copyrighted materials in the United States is subject to civil and criminal remedies pursuant to  Title 17 of the United States Code. Libris 2 provides 1User’s location 11to your Dealer Service Provider and Monitoring Response team in order to respond to an event requiring assistance. By activating the Libris 2 product, the User agrees to allow Libris 2 to provide the Dealer Service Provider and Monitoring Center Response team with the User’s location. Similarly, if the User subscribes to EverThere® service, by activating Libris 2, the User consents to the response team providing location information to those members of the User’s EverThere®network/ team. By activating Libris 2, User consents to the use of their personally identifiable information as described in NSC’s privacy policy and notice, located at www.numera.com/privacy. Your consent will be valid for the duration of your relationship with Libris 2 unless you revoke it. You may revoke your consent by contacting your dealer. If you do not consent or you revoke consent, we may be unable to provide you with assistance during an alert event. NSC reserves the right to revise and update these Terms of Use at any time. User should review these Terms of Use periodically as your continued use of Libris 2 means you accept such changes and additional terms that may apply.

General Disclaimers
(i) For proper operation, Libris 2 requires adequate cellular coverage.
Poor cellular coverage may result in the inability to place a call and automatically detect a fall. (ii) In an emergency, the User should provide the response team with as much information as possible about their location. (iii) Libris 2 is not a replacement for the User’s regular contact with caregivers or access to an alternative means of placing an emergency call. (iv) While the fall detection system performs well, no such system is 100% reliable. If the User experiences a fall that causes actual or potential injury, do not wait for the automatic call. The user should always press the Call Button manually if able. (v) Libris 2 requires an adequate battery charge for proper operation. Low battery may result in the inability to place a call, automatically detect a fall, and/or properly locate the User automatically during an emergency. (vi) Libris 2 utilizes both Global Positioning System (GPS) and network Location Based Services (LBS) in order to find the User’s current location. By activating the Libris 2 product, the User agrees to allow NSC and their affiliates to use this information to provide services to them in the case of an emergency response. (vii) Libris 2 provides User’s location to a response team in order to respond to an event requiring assistance. By activating the Libris 2 product, the User agrees to allow Libris 2 to provide the response team with the User’s location. (viii) Libris 2 Lanyards are designed to break apart under certain conditions; however, any cord worn around the neck can pose a risk of strangulation, including the possibility of serious injury or death. (ix) Libris 2 does not provide medical advice. Users should always consult their physician or other healthcare professionals with any question regarding any medical or mental health condition, or for specific guidance regarding nutrition or physical activity.

Disclaimer of Warranties and Limitation of Liability
Numera Libris 2 and all information, content, materials, products (including software), and other services included on or otherwise made available to users through Libris 2 are provided by Nortek Security and Control LLC (NSC) on an “as is” and “as available” basis unless otherwise specified in writing. NSC makes no representations or warranties of any kind, express or implied, as to the operation of Libris 2, or the information, content, materials, products (including software), or other services included on or otherwise made available to user through Libris 2 unless otherwise specified in writing. User expressly agrees that your use of Libris 2 is at your sole risk to the extent permissible by applicable law. NSC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. NSC does not warrant that the Libris 2, information, content,  materials, products (including software), or other services included on or otherwise made available to users through Libris 2, or electronic communications sent from NSC, are free of viruses or other harmful components. NSC will not be liable for any damages of any kind arising from the use of Libris 2, or from any information, content, materials, products (including software), or other services included on or otherwise made available to the user through Libris 2, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights. User understands that NSC IS NOT AN INSURER and that (a) the amounts due under these Terms of Use are based upon the value of the services provided by NSC and the scope of liability as herein set forth and are unrelated to the value of the User’s property, cost of medical care, loss of life or physical impairment or injuries; (b) the system utilized and relied upon by NSC may not always operate properly for various reasons beyond NSC’s control; accordingly, NSC makes no guarantee or warranty, including any implied warranty of merchantability or fitness that the Libris 2 system supplied hereunder will avert or prevent occurrences or the consequences therefrom which they are designed to detect and/or respond to; (c) it is difficult if not impossible for NSC to determine or control how quickly and adequately police, fire, paramedics, emergency personnel or others may respond to an alarm signal or dispatch. THEREFORE USER AGREES THAT even if NSC should be found liable for loss, damage, or injury due to a failure of service or equipment in any respect, NSC’s liability shall be limited to ten percent (10%) of the annual fees paid by User pursuant to these Terms of Use or $500, whichever is greater, as the agreed-upon damages and not as a penalty, as the exclusive remedy, and that the provisions of this paragraph shall apply if loss, damage or injury irrespective of cause or origin, results directly or indirectly to a person or property from performance or nonperformance of obligations imposed by these Terms of Use or from negligence, active or otherwise, of NSC, its agents or employees.

Indemnification
User agrees to indemnify and hold harmless NSC, its officers, directors, shareholders, agents, employees, subsidiaries, parent and affiliate corporations, against any and all liability, claims, damages, suits, demands, expenses, and costs (including but not limited to court costs and reasonable attorneys’ fees) of every kind arising out of or in consequence of NSC’s breach of these Terms of Use and/or of the negligent errors and omissions, and/or willful misconduct of NSC, its agents, servants, and employees in the performance of, or conduct related to, these Terms of Use. User acknowledges that NSC is providing a device that depends on the cellular network which is out of the control of NSC and may fail to cause the User’s Service Provider response team not to receive a call for help including, but not limited to, the failure of the User to actually activate the device.

Warranty
Nortek Security and Control LLC (NSC) is a wholesaler and does not offer a consumer warranty for Libris 2; however, your dealer or reseller may offer a  consumer warranty at the time of purchase. Call your customer service number to determine warranty status and obtain further information. You may need to furnish the IMEI number found on the back of the device and proof of purchase.

Documentation
The information in this document is subject to change without notice and does not represent a commitment on the part of NSC. No warranty or representation, either expressed or implied, is made with respect to the quality, accuracy, or fitness for any particular purpose of this document. NSC reserves the right to make changes to the content of this document and/or the devices associated with it at any time without obligation to notify any person or organization of such changes. In no event will NSC be liable for direct, indirect, special, incidental, or consequential damages arising out of the use or inability to use this device or documentation, even if advised of the possibility of such damages.

FCC Part 15
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules, and the Canadian Department of Communications Equipment Standards titled, “Digital Apparatus,” ICES-003. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the

following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet that is on a different circuit from the one to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
We, Nortek Security & Control, LLC of 5919 Sea Otter Place, Carlsbad, CA 92010, declare under our sole responsibility that the devic000e, Libris 2.0 complies with Part 15 of the FCC rules.

FCC & IC

Notice This device complies with Part 15 of the FCC Rules and Industry Canada license-exempt standard(s). Operation is subject to the following two  conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference received that
may cause undesired operation.

This equipment has been tested and found to comply with the limits for a  Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
• Consult the dealer or an experienced radio/TV technician to help.

WARNING: Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment.

Package Disposal
External Packaging: Cardboard, Recycle Internal Packaging: Blister Pack, Polyethylene terephthalate, Recycle

Battery Guidelines

• Improper battery use may result in a fire, explosion, or another hazard.
• Do not modify or remanufacture, attempt to insert foreign objects into the battery, immerse or expose to water or other liquids, expose to fire, explosion, or another hazard.
• Only use the battery with a charging system that is supplied with the product. Use of an unqualified battery or charger may present a risk of fire, explosion, leakage, or another hazard.
• Do not disassemble, open, crush, bend, deform, puncture, or shred battery.
• Promptly dispose of used batteries in accordance with local regulations.
• Avoid dropping the device or battery. If the device or battery is dropped, especially on a hard surface, and you suspect damage to the battery, call your customer service number for instructions.
• The device may only be charged via the charger’s power port using the Libris 2 Charger included with the product.

TELUS MC8010CA Smart Hub Indoor Unit

Before You Start

Overview

IMPORTANT The phone port is not supported. The port cannot be used to make voice calls including 911 calls.

Select a Location

For Optimal Network Connection:

For Optimal Wi-Fi Performance:

TIP Avoid placing Smart Hub closer than 2 metres to devices such as microwaves, cordless phones or Bluetooth wireless devices.

Insert Nano-SIM Card

You’ll need:

Smart Hub

Nano-SIM Card

• Standard/Mini-SIM
• Micro-SIM
• Nano-SIM

IMPORTANT Device must be powered off before installing or removing the nano-SIM card. SIM card must be activated on a compatible rate plan.

Connect Power

You’ll need:

Power Supply

Booting Up

SIGNAL

Connect Your Devices

• Select a Network:
• Use Password:

NOTE Once you are connected to the Smart Hub, test your Internet connection by searching for a website from your Internet browser.

Alternative: Wired Connection

You’ll need:

• Smart Hub
• Ethernet Cable
• Laptop or Desktop

NOTE Once you are connected to the Smart Hub, test your Internet connection by searching for a website from your Internet browser.

Configure

• http://telus.smarthub to log in to the Smart Hub Web User Interface to change the Wi-Fi SSID Name, password or other settings.

TIP Manage data usage, parental controls and access advanced settings with the Smart Hub User Interface.

Nice Work, You’re All Done!

Additional Support

Contact TELUS at 1-866-558-2273 or dial 611 from a TELUS phone to speak to a TELUS representative. For additional installation instructions and troubleshooting, please visit telus.com/SmartHub or scan the QR code below.

Manage Your Account

TIP With your My TELUS account, track your usage and pay bills.

Download the My TELUS app or visit telus.com/MyTelus, then log in with your My TELUS credentials.

LED Reference Guide

Troubleshooting (Factory Reset)

NOTE If you have issues connecting the device to the TELUS network, power cycle the Smart Hub (unplug the power cable from the Smart Hub and plug it back in to restore power). If issues persist, reset the device to factory defaults

Can’t access the Internet?.

• Please wait 1~ 2 minutes for the Smart Hub once connected to an electrical outlet.
• Check your network indicators.
• Please check your Wi-Fi configuration settings.

Slow download/upload speeds?

• The speed is dependent on signal strength.
• Move your Smart Hub to a location in your home that has 2 or more signal LEDs.

Can’t access the Smart Hub Web Interface?

• Enter the correct URL. Refer to the label on the base of the Smart Hub to get the default URL information.
• Only use one network adapter in your PC.
• Do not use any proxy server.

Can’t connect your devices?

• Make sure the Wi-Fi function is active.
• Refresh the network list and select the correct SSID or Wi-Fi network name.
• Type the correct network Wi-Fi password when you connect to the device.

Know your Smart Hub

Voice calls, including calls to 911 are not supported if purchased with an in-home internet-only plan.

Indicator		State	Description
Power Indicator	a	Green steady	AC power present
		Green Blinking	On battery power
		Off	No power
Voicemail	b	Green blinking	New voicemail waiting
		Off	No new voicemail
Wi-Fi	c	Green steady	Wi-Fi on, no data transfer
		Green blinking	Wi-Fi on, active data connection
		Off	Wi-Fi off
Information	d	Green blinking	Check the MF279T Web UI — New messages
		Off	No unread messages
Battery	e	Green steady	More than 50% discharging (charger not present)
		Yellow steady	20%-50% discharging (charger not present)
		Red blinking	Less than 20% charging (charger present)
		Off	Battery not present
Signal Strength	f	Green steady	Network signal (1,2,3,4 bars)
		Yellow steady	No Service (Antenna Red or No Bar)
		Yellow blinking	SIM error (Antenna Red or No Bar, blinking period: 2 seconds)
WPS	g	Power on	Wi-Fi Protected Setup, To connect to the router hold the WPS button on the router for one second to set up a 2.4/5 GHz WPS connection
Battery Cover	h	Cover	Slide battery cover to uncover the battery
Power ON/OFF	i	Slide Button	Slide button to turn the device ON/OFF
LAN Ports	j	1 LAN Port	Connect the computer to LAN port using LAN/Ethernet Cable
Power	k	Power Input	Connect the Power cable to input and plug the adapter into a power outlet. Use only supplied AC adapter
External Antenna	l	Antenna Socket	Connectors for External Antennas

Set-up

Step 1:
Make sure to use the correct SIM card.

Step 2:
Slide battery covers and removes the battery as shown below.

Warning!
The device must be powered off before installing or replacing the nano-SIM card.
Step 3:
Insert nano-SIM card with gold contacts facing down. SIM should click into place.

Note:

• To remove the nano-SIM card, gently press the nano-SIM card in until it clicks.
  The card will automatically pop out.
• Do not insert or remove a nano-SIM card when the router is running, as this may affect performance or damage the nano-SIM card.

Step 1:
Connect AC adaptor/power cable from Smart Hub to a wall power outlet.

Step 2:
Once the power cable is connected.
Power On/Off: To power on or off the Smart Hub, slide the button to the desired position.
The Power Indicator will turn green, refer to page 3 for details.

Note: The following indicators will turn on when the Smart Hub has successfully connected to a network.

	Green: More signal bars indicate a stronger signal. No signal bars: Indicate a low-level signal. Try moving the Smart Hub to another location in your home until you are able to see signal bars.
	Steady Green: Indicates the WiFi is on. Blinking Green: Indicates WiFi is on with active data transfer. The indicator is Off: No WiFi access to Smart Hub.

Tips for best placement in the home
For best connection from the Smart Hub to the wireless network:

• Place your Smart Hub in a central location close to a window where there is also a power source. Concrete walls, metal doors can reduce cellular signals from the tower.
  Placement in basements should be avoided.
• Signal strength: If you do not have full network signal bars, try setting up the Smart Hub in another location of your home.

For best Wi-Fi connection:

• Minimize interference by trying to keep the following items no closer than 2-3 meters from your modem: Cordless telephone base stations, microwaves, baby monitors, Bluetooth devices, wireless speaker systems.
• Avoid congestion since adding additional devices to your Wi-Fi network may reduce the speed for all devices on that network.
• Get close to your Smart Hub.

Connect

You have two options to connect to Smart Hub:
Option 1. Connect wirelessly through Wi-Fi
Step 1: Find the Wi-Fi icon on your device. On a computer, this may be in the top or bottom right-hand corner of your screen. On a mobile device, this is usually under Settings. Your Wi-Fi icon may look like one of the following:

Step 2: From your device, select the Wireless network name (SSID) printed on the sticker at the rear of the Smart Hub (to view the sticker slide open the battery cover).

URL: http://telus.ztesmarthubLogin/Connexion: admin Wireless Network Name (SSID) ZTE MF279T/2.4GXXXX ZTE MF279T/5GXXXX Wireless Security Key XXXXXXXXXX

Step 3: Type in the password Wi-Fi Key (Wireless Security Key) then Connect. A “✔” or “Connected” will indicate you are successful.

Step 4: Test your Internet connection by searching a website from your Internet browser.
If no data connection or Power, Wi-Fi or Network indicator light is red, go to Troubleshooting section.
Option 2. Connect directly using a cable
An optional way to connect your desktop or laptop computer is direct to the Smart Hub.
Step 1:
Using the LAN cable provided in the box, connect one end to the LAN port on the Smart Hub and the other end to the LAN port on your computer.
Step 2: Test your Internet connection by searching a website from your Internet browser.

Data Usage

Data notifications help track your wireless Internet usage so you can adjust your data plan or usage if necessary. We’ll let you know when you’ve used 75%, 90%, and 100% of the data included in your plan.
To set up email notifications for your Smart Hub, log in to My TELUS Account at telus.com/mytelus
Step 1:
Select Usage.

Step 2:
Select Data Manager.

Step 3:
Choose Data Notifications & Block choose our data notification at 50%,75%, 90% and/or 100% of usage.

Step4: Choose Message Preferences, select email notifications as preference.

For more information on how to set up your data notifications, please visit telus.com/en/support/article/mobility-data-usage-notifications

Configurations

Accessing the Smarthub Web User Interface (UI):
It is not necessary to change any of the default Smart Hub configurations in order to set up, access, and use your Smart Hub. However, it is highly recommended that you change your password to secure your internet connection.
If you choose, you can log in to the Web user interface as indicated below.

Login screen

• Launch an internet browser and enter http://telus.ztesmarthub
• The login page will appear as follows.
• The default password is “admin”.
• Click Login to proceed.

The Web User Interface can be accessed to perform some common
functions such as:
Change the default administrator password from “admin” to one of your choices.

• Step 1: After entering the password, the landing page will appear on the browser, click on “Modify Login Password“, as shown in Step 1.
  
• Step 2: The screen will appear on the browser to enter the “Current Password” (default password is “admin”), enter the default password, and then enter the New Password and Confirm New Password, then click on Apply.
• On successful change of password a “Success” screen.
  

Check for SMS messages sent to your Smarthub device

• Step 1: Check the image of the envelope on the landing screen. If there is a numeric indicator on the envelope, it indicates that a message has been delivered to your Smarthub devise.
  
• Step 2: Click on the envelope image and the Device SMS will appear on the screen as shown in Step 2.
  
• To view the full message you can click on the content of the message.

Troubleshoot

If you cannot get an Internet connection: (Important)

1. This is a residential product, ensure your home is in an eligible area that has wireless network coverage. To check whether your address qualifies for this service go to telus.com/smarthub
2. The SIM card must be activated on a rate plan and inserted into the SIM slot on the Smart Hub.
3. Power the Smart Hub off and on by sliding the power button to the desired state ON or OFF.
4. Reset Smart Hub to factory setting (The “Reset” button is located under the Smart Hub, slide cover to view reset button, press button for few seconds to reset).
5. Check the Data Manager in My TELUS at telus.com/mytelus to ensure you have data allowance remaining.
6. If unsuccessful, contact TELUS Mobility at 1-866-558-2273 or dial 611 from a TELUS phone to speak to a TELUS representative.

Have questions? We have got answers.
Get online help
Learn more about Smart Hub at telus.com/smarthub
Find the answers to your problems at telus.com/support
Visit the TELUS Neighbourhood
Ask questions and get answers all in one place at telus.com/neighbourhood
Live chat
Instant message with TELUS support representatives online at telus.com/chat
We are dedicated to continuous improvement. You can refer to the enclosed manufacturer’s start guide for further troubleshooting Or visit telus.com/smarthub for assistance.
Voice services
This Smart Hub does not support voice services if purchased with an in-home internet-only plan.

TELUS, telus.com, the TELUS logo, and the future is friendly are trademarks of TELUS Corporation, used under license.
All other trademarks are the property of their respective owners.
© 2021 TELUS. 02/21