Spark VRV9517UWAC34 Smart Modem

Setup your Spark modem on Fibre

Things you’ll need from the box

How to connect your modem on a Fibre connection

A: Plug the modem into a power supply
B: Connect the BLUE ethernet cable from the modem’s “Fibre” port to the Fibre box’s port labelled “LAN1” or “GE1”

NOTE: The colour of the ports on the modem and the Fibre box (ONT) may not be the same as the BLUE ethernet cable.

How to connect your landline on a Fibre connection

If you have Integrated wiring
Locate a jackpoint within your house and plug your phone directly into the jackpoint
OR
If you don’t have Integrated wiring
From your Fibre box (ONT), plug your phone into the Fibre box’s phone port.

NOTE: The phone port can be labelled “POTS1”, “TEL” or “TEL1”

How do I know if I have integrated wiring?

1. From your Fibre box (ONT), check if there’s a cable already plugged in to the phone port of the Fibre box (ONT).
2. If the cable is connected to a jackpoint or another device, this means you have “Integrated wiring”

Setup your Spark modem on ADSL/VDSL

Things you’ll need from the box

How to connect your modem on a ADSL/VDSL connection

If you have a standard jackpoint (BT) only

A: Plug the modem into a power supply
B: Connect the GREY cable to the modem’s “DSL” port to the filter’s “ADSL” port
C: Connect the filter to the jackpoint

If you have an internet jackpoint (RJ45)

A: Plug the modem into a power supply
B: Connect the BLACK VDSL cable to the modem’s “DSL” port to the jackpoint directly

How to connect your landline on a ADSL/VDSL connection

Plug the phone cable into the filter’s “PHONE” port and the filter into any jackpoint
NOTE: If you have an internet jackpoint you can simply connect your phone into the jackpoint without the filter.

How to connect your devices

Wireless devices (Wi-Fi)
From your device’s Wi-Fi menu select the matching Wi-Fi name and enter the Wi-Fi password to connect.

NOTE: You can find the default Wi-Fi name and password located underneath the modem.

Wired devices (Ethernet)
Connect the YELLOW ethernet cable to the modem’s “ETHERNET” port and then to the device’s “ETHERNET” port.

Personalise your modem settings

Accessing the modem’s web interface

A: Open your device’s internet browser, for example, Google Chrome, Safari or Mozilla Firefox.
B: Type http://192.168.1.254 in the address bar and press enter.
C: Sign in with the default credentials below:
Username – admin
Password – admin

D: You’ll be prompted to change the default password of the modem to enhance the security.

Changing the Wi-Fi name and password

A: Select WLAN from the left menu list.
B: Replace the default Wi-Fi name next to SSID field with your preferred Wi-Fi name.
C: Replace the default Wi-Fi password next to WPA Pre-shared Key field with your preferred Wi-Fi password.
D: Scroll to the bottom of the page and click Save settings to save the changes you’ve made.

Troubleshooting

Check and fix your internet using the Spark App

Did you know?
If you download the Spark app and add your broadband account you can check and fix your internet.

The app can:

• Run tests to determine what the issue is
• Book a technician if there is a fault detected on the Spark network
• Guide you through setup related issues
• Connect you to our Chat agents if you need further assistance

To download the app, go to the Apple App Store or Google Play Store and search “Spark NZ”.

How do I add my broadband account to the Spark App?

1. Click on the box icon from the navigation bar at the bottom of the screen.
2. Click “add” or the blue box icon and follow the onscreen steps to add your broadband plan.

How do I check my internet on the app?

Once your check is complete

The results will display. You can click the “TROUBLESHOOT” button and follow the onscreen steps to get your internet up and running.

What do the lights mean?

Common issues

Need assistance?
If you are still having issues Go to www.spark.co.nz/contactus to chat or book a call with us.