At a Glance: Razer Naga Pro

Manuals | Product Warranty

Why specialize in one genre, when you can rule them all? Adapt to every game with the Razer™ Naga Pro | RZ01-03420 — a wireless mouse upgraded with our latest Razer technologies, and equipped with 3 swappable side plates for the button layouts you need to master MMOs, battle royales and more.

Device Layout

Full Technical Specifications

Sensitivity	True 20,000 DPI Focus+ optical sensor with 99.6% resolution accuracy
Acceleration	Up to 650 inches per second (IPS) / 50 G acceleration
Ultrapolling	1000 Hz polling rate
Razer Synapse Support	Razer Synapse 3 enabled
Razer Chroma	Powered by Razer Chroma™ RGB with true 16.8 million customizable color options
Inter-device Synchronization	Yes
On-the-Fly Sensitivity Adjustment	On-The-Fly Sensitivity Adjustment (Default stages : 400/800/1600/3200/6400)
Storage	Advanced on-board memory (4+1 profiles)
Connectivity	Dual wireless – Hyperspeed (2.4Ghz) and BLE
Design Factor	Ergonomic right-handed design with textured side-grips.
Approx. Dimensions	· L: 119 mm / 4.69 in · W: 74.5 mm / 2.93 in · H: 43 mm / 1.69 in
Approx. Weight	117g / 0.257 lbs (Excluding dongle)
Gaming Console Compatibility	Compatible with Xbox One for basic input
Programmable Buttons	(19+1) programmable buttons (with 12-buttons panel)
Cable Type	1.8 m / 6 ft Speedflex cable for charging and wired use
Razer Mechanical Switches	Razer™ Optical Mouse Switches rated for 70M clicks (M1/M2 only)
Scroll Type	Gaming-grade tactile scroll wheel with infinitely customizable resistance
Other Features	Advanced Lift-off/Landing distance customization Large 100% PTFE mouse feet (0.8 mm thick)

What kind of mouse is the Razer Naga Pro?

It is modular, it has 3 swappable side plates that you can install depending on your desired functionality. You can swap between a 2-button, 6-button, or a 12-button plate to meet your gaming needs.

What kind of sensor does the Razer Naga Pro have?

The Razer Naga Pro is equipped with a 20,000 DPI Razer™ Focus+ Optical Sensor. To learn more about Razer™ Focus+ Optical Sensor, click here.

What are the connections available on the Razer Naga Pro?

The Razer Naga Pro has 3 modes of connection – RazerTM HyperSpeed Wireless using the included 2.4GHz wireless dongle, Bluetooth and wired using the RazerTM Speedflex cable.

Where can I find the wireless USB dongle?

The USB dongle can be found by removing the attached side plate from the Naga Pro.

Is the Razer Naga Pro compatible with the Razer Mouse charging dock?

Yes, the Razer Naga Pro can charge seamlessly with the Razer Mouse charging dock. It is compatible with the Razer Mouse charging dock included with the Razer Viper Ultimate or Razer Basilisk Ultimate.

Does the Razer Naga Pro come with the Razer Mouse charging dock?

No, the Razer Naga Pro does not include a Razer Mouse charging dock.

How to add a device to a multi-device dongle

To add a device to the multi-device dongle, follow the steps below:1. Launch Synapse 3 and go to your device’s profile. If your device is not on the latest firmware, you will be prompted for an update.2. Update your device to the latest firmware. Visit Razer Support to check for firmware updates and make sure to download and install them on your device.3. Click on “Open Pairing Utility”.4. Click the “ADD” button to start scanning for a device.5. Set the compatible device switch to Hyperspeed (2.4G) mode. Press and hold any key on the device you want to pair for it to remain discoverable. Wait while scanning is in progress.Notes:

• Ensure the device is not connected via USB cable
• Remove the additional device’s USB dongle if it is connected to the system
• Keep the device in close proximity to the Hyperspeed dongle

6. As soon as your device is found, click “PAIR”.The additional paired device will now be visible.

How to register the Razer™ Naga Pro?

To register your Razer mouse, take note of the serial number found at the bottom of the device and input it in razerid.razer.com.

How do I connect the Razer Naga Pro to my PC using RazerTM HyperSpeed Wireless?

Connecting your Razer Naga pro via Razer™ HyperSpeed Wireless (2.4 GHz) Mode is done with the following steps …read more

How to connect the Razer Naga Pro to the PC using Bluetooth

Connecting your Razer Naga pro via Bluetooth Mode is done with the following steps:

1. Push the slider switch to Bluetooth mode.
2. Press and hold the scroll wheel, DPI stage up and DPI stage down buttons simultaneously for three seconds to activate pairing mode. The Razer logo will blink twice in repeated intervals to show that the device is in pairing mode.
3. Activate Bluetooth on your device, search for new Bluetooth devices, and select Razer Naga Pro from the list of devices found.
4. Wait until the mouse pairs with your device. When paired, the Razer logo will briefly turn static blue before displaying its current lighting effect.Note: Once paired, your Razer Naga Pro will automatically reconnect to your device whenever in Bluetooth mode and within range. Keep the pairing devices within close proximity of each other for a faster and more stable connection.Your Razer Naga Pro is now connected to your PC via Bluetooth and ready to use.

How do I charge my Razer Naga Pro?

Plug the charging cable from your computer’s USB port to your Razer Naga Pro. For best results, please fully charge the mouse before using it for the first time. A depleted battery will be fully charged in approximately 4 hours. This connection also acts as the wired mode for your Razer device.

Note: The Razer Naga Pro requires a USB connection that can supply sufficient power to charge the device. The charging process may be affected when connecting to a non-powered USB hub or non-powered USB mostly found on keyboards and peripherals. It’s recommended to always connect the Razer Naga Pro directly to the USB port of your computer.

How do I clean my Razer™ mouse?

We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes.

To clean the body of your Razer mouse, please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer mouse. You can clean the sensor using a Q-Tip lightly coated with rubbing alcohol. Let the sensor dry for five minutes before attempting to use it.

Troubleshooting

When the mouse is paired to my laptop via Bluetooth, the connection intermittently cuts in and out. How do I fix this?

Try updating your Intel drivers by visiting: https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html

My Razer Naga Pro Side Button Modules do not work on my Razer Naga Trinity and Vice Versa.

Razer Naga Pro Side Button Modules are not backward compatible with Razer Naga Trinity and Vice Versa. Hence, it is not expected to work.

My Razer Naga Pro is taking a long time to add or switch profile in Synapse while on Bluetooth connection.

Bluetooth transmission is expectedly slower than Wired or Dongle connection. We recommend to use either the wired connection or wireless connection using the 2.4GHz dongle for quicker profile adding or switching in Synapse.

The Hypershift function bound to the number pad on the side button module continues to execute even after releasing the Hypershift modifier key but the number pad key is still pressed.

The number pad side module behaves the same way as the keyboard keys. Hence, it is expected to continue to execute until both Hypershift modifier key and number pad button are released.

Software & Downloads

Do I need to install additional software or drivers to use the Razer Naga Pro Click?

You may use the standard mouse functions by simply connecting the Razer™ Naga Pro to your computer using the USB cable, USB dongle or Bluetooth connection. However, you will need to install  Synapse 3  in order to enable advanced features such as macro recording, profile settings, Chroma customizations and more.

Introducing the Razer Viper Mini Ultra-Lightweight Gaming Mouse with Razer™ Chroma RGB. Experience hard-hitting performance with our lightest mouse ever created — a lean, ultra-lightweight build that makes control effortless. Featuring cutting-edge optical mouse switches, a precise 8,500 DPI sensor, and Razer™ Speedflex Cable for supreme accuracy and speed, you’ll be at the top of your game with the Razer Viper Mini.

Device Layout

Full Technical Specifications

FAQs

Does the new Razer Naga have interchangeable side panels?

No, the new Razer Naga features an ergonomic shape that fits a wide range of hand sizes, shapes, and grip-styles.

How can I modify or disassemble my Razer product?

Any attempt to modify or disassemble your Razer product will void the manufacturer’s warranty.

How do I request or purchase replacement parts for my Razer product?

You can check the complete list of our current spare parts and accessories online, but if the item you need isn’t listed, don’t hesitate to contact our Customer Support team.

I cannot get the On The Fly sensitivity function to work on my Razer mouse. How do I set it?

If a button has been assigned to “On-The-Fly Sensitivity,” pressing and holding the assigned button down while moving the scroll wheel up or down will produce a bar on the lower right-hand corner of your screen allowing you to adjust your sensitivity settings.

Is the Razer Naga Epic Chroma wireless?

Only Naga “Epic” versions of the Naga feature dual wired or wireless functionality.

What are Master Acceleration and Master Sensitivity Control?

Master Acceleration lets you assign the same sensitivity for both the X and Y axis. Master Sensitivity Control allows for fine-tuning of specific X and Y axis sensitivity.

What buttons can I register for macros on Razer mice?

You can set macros to reflect the majority of keyboard keys except for the Windows keys and enhanced function keys. Mouse button presses are not programmable to macros.

How does the left and right tilt-click scroll wheel feature work on my Razer Naga? Can I use the tilt scroll wheel for scrolling left and right?

The default Razer Synapse 2.0 settings of the Naga tilt-click scroll wheel are:

Note: The In-game configurator option in Button Assignment has been removed for All Razer Naga Family.

If you would like to change these bindings to scroll left and right, please enter Synapse 2.0 and select “Keyboard Function” for binding each direction. You can then set each tilt-click settings to the left and right arrow keys (or any combination of your choice).

These keys can also be bound to macros and/or specific applications/games via profiles in Synapse 2.0. For more details, please select the Naga in the Synapse 2.0 window, then click on the “?” in the top right of Synapse 2.0. This will open the Razer Naga Master Guide.

What’s different about the newer Razer Nagas compared to the older 2012 model?

Our new Razer Nagas (Naga 2014 onward) are outfitted with mechanical thumb grid buttons, a tilt-click scroll wheel, redesigned form factor, and includes an in-game mouse configurator. The Older Naga 2012 does not feature these new design specifications.

Common Questions

Do I need a sound card to use the Razer Tiamat 7.1?

We advise that you have a 7.1 surround sound card installed on your system, so you can experience the full true surround sound functionality of the Razer Tiamat 7.1. If you have a 5.1 sound card or a non-surround sound card, the Tiamat 7.1 will function according to the sound card’s limitations.

What sound cards are compatible with the Razer Tiamat 7.1?

Below is a list of some popular sound cards we have tested with the Razer Tiamat 7.1 and any known limitations they may have:

• ASUS Essence STX II 7.1 – 3.5mm to RCA jack converter cables required.
• ASUS Xonar DSX – Able to fully utilize all audio jacks found on the Razer Tiamat 7.1.
• ASUS Strix RAID DLX – Able to fully utilize all audio jacks found on the Razer Tiamat 7.1.
• ASUS XONAR DG Headphone Amp & PCI 5.1 – Side Surround channels (gray jack) not supported. Features 5.1 channel surround sound.
• Creative Sound Blaster ZXR – Side Surround channels (gray jack) not supported. Features 5.1 channel surround sound.
• Creative Sound Blaster ZX – Side Surround channels (gray jack) not supported. Features 5.1 channel surround sound.

You may refer to this video for further details on configuring up your Razer Tiamat 7.1.

Do the Razer Tiamat headsets have a microphone?

Yes, both the Razer Tiamat 2.2 and Razer Tiamat 7.1 headsets have a fully retractable, unidirectional boom microphone attached to the left earcup.

How many drivers are in the Razer Tiamat headsets?

The Razer Tiamat 7.1 is a true surround sound headset because it uses 5 drivers in each ear cup. This means it contains a total of 10 drivers to represent the 7 full-range audio channels and 1 low-frequency bass channel.

How can I reduce the background noise received by the microphone?

The Razer Tiamat 7.1 microphone is designed for maximum audio clarity. If you wish to reduce background noise received by the microphone, you may activate the noise suppression option found under Windows Audio Settings. Ensure that Mic Boost in Microphone Properties is adjusted to an acceptable level.

What are the feature differences between the Razer Tiamat 7.1 and the Razer Tiamat 2.2?

The Razer Tiamat 2.2 features dual speakers in each ear cup with enhanced bass response. The Razer Tiamat 2.2 does not need specialized sound card drivers to function.

Meanwhile, the Razer Tiamat 7.1 features 10 discrete drivers to deliver true 7.1 surround sound experience. A Sound Card installed on your computer is needed to experience the true full surround sound functionality of the Tiamat 7.1.

What is the difference between 5.1 and 7.1 surround sound?

5.1 surround sound consists of a center, left, right, side left surround, side right surround and the subwoofer channel.

7.1 surround sound consists of center, left, right, side left surround, side right surround, surround back left, surround back right, and the subwoofer channel.

Is the Razer Tiamat headset analog or digital?

Razer Tiamat 7.1 is an analog headset that can connect to sound sources via a standard 3.5mm plug. To get the best surround sound experience with your Razer Tiamat 7.1, be sure to have a 7.1 capable soundcard installed in your system. The Razer Tiamat 7.1 has five 3.5 mm plugs for the following channels: Front (green), Center/Subwoofer (Orange), Side Surround (Grey), Rear Surround (Black), and Microphone (pink).

What does true 7.1 surround sound mean?

True surround sound is achieved when a sound system or headphone has an individual discrete or physical driver for each audio channel to give you a surround soundstage that’s produced literally around your head. This differs from virtual surround sound which only has two drivers max and uses sound processing technology like Dolby to reproduce a sensation of surround sound.

What kind of ear cushions do the Razer Tiamat headsets use?

The Razer Tiamat headsets are designed with circumaural leatherette ear cushions for maximum comfort. It also has a memory foam that conforms perfectly to your ears for a snug fit.

What type of drivers are in the Razer Tiamat headsets?

The Razer Tiamat 7.1’s ear cups are equipped with full range 40mm drivers with neodymium magnets and a Titanium coated diaphragm for bass; and full-range 30mm drivers with neodymium magnets for front and center.

Where do I download the software drivers for my new Razer Tiamat?

The Razer Tiamat headset is an analog headset and does not require software drivers of any kind. The USB plug on the Razer Tiamat 7.1 version is solely used to power the control assembly.

Why is the pinpoint positional surround sound important for gaming?

Audio is a crucial factor for getting total immersion and enjoyment in the games you play. It is also necessary for giving you a competitive advantage as you’ll know how to react when you hear exactly where flashpoints enemies are.

Troubleshooting

I can hear a slight buzzing or hissing sound through my Razer Tiamat 7.1 when not playing any audio. How can I solve this?

The buzzing sound you are hearing is caused by the USB connection within computer systems that have a grounding issue and not due to the Razer Tiamat 7.1 headset. Some USB ports will cause this, so we recommend switching the USB cable to a different USB port on your computer. If all your USB ports show the same buzzing sound, you may need to purchase an AC to USB converter (sold separately). On laptops, the buzzing sound may be slightly louder because of the way the USB ports are connected internally.

Note: If you turn up the volume of the Razer Tiamat 7.1 to higher levels and have no audio playing you may still hear some hissing. Unless it is abnormally loud and still audible when audio is played through the headset, this would be considered normal and you will notice this sound when using any high-quality analog headset that can reproduce these higher frequencies.

How do I clean my Razer Tiamat 7.1 headset?

We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes.

• To clean the body of your Razer headset, gently wipe it with a monitor wipe.
• Do not scrub the surface of your Razer headset.

When cleaning the earpads, make sure that the earcup and speaker do not get wet, as this can cause damage to your

FAQs

How to use the Razer Nari Ultimate Pairing Utility

The Razer Nari Ultimate Pairing Utility is a tool used to pair your replacement wireless USB dongle or to fix connection issues of your current dongle …see more

Where can I get a replacement dongle for my Nari Headset?

To find a replacement dongle for your Nari headset, check Where to buy Razer replacement parts and accessories.

My Razer Nari headset cannot connect to the replacement dongle.

For a replacement dongle to work, you need to pair it with the headset first …read more

How do I connect the Razer Nari Essential to my computer?

Yes. You may connect the Razer Nair Essential to your computer via a USB wireless transceiver.

Can I use the Nari Essential with my Xbox One?

Unfortunately, no. The Nari Essential doesn’t have a 3.5mm cable and cannot be used with the Xbox One.

I plugged in my Razer Nari Essential headset and I cannot hear surround sound, what should I do?

Ensure that you have installed and signed in to Razer Synapse 3. Also, ensure that “Razer Nari Essential” is selected as your default sound device in your computer’s Audio Control Panel.

How do I enable or disable the THX Spatial Audio on my Razer Nari Essential headset?

You may use Razer Synapse 3 to turn THX Spatial Audio on or off.

What is the difference between THX Spatial Audio on the Razer Nari Essential and the immersive 7.1 channel virtual surround sound paired with the Razer ManO’War and True 7.1 Surround Sound Gaming with Razer Tiamat 7.1 v2?

THX Spatial goes beyond traditional virtual sound. With integrated content, THX Spatial Audio breaks the boundaries of defined 5.1 and 7.1 channel surround to deliver seamless 360° positional audio for more natural and lifelike positioning. It also adds depth to the experience by simulating sound both above and beneath you.

The 7.1 channel Virtual Surround sound utilized on the Razer ManO’War uses a more traditional technology that Razer uses to simulate 7 channels with only 2 physical speakers (1 driver on each ear cup). Meanwhile, Razer Tiamat 7.1 and Razer 7.1 V2 utilize True 7.1 Surround where there are 5 drivers on each ear cup, like a home theatre system with physical surround speakers.

Why is the Razer Nari Essential microphone not transmitting my voice?

Please ensure that the microphone is not muted in your operating system and that the Razer Nari is selected as the default recording device in the Audio Control Panel or in the Software Microphone Options. If the problem persists, contact Customer Support.

Why is the Razer Nari Essential not producing sound?

Please ensure the Razer Nari Essential is not muted in your operating system and that the headset is set to be the default playback device in the Audio Control panel or in the Software Audio Options.

I lost or damaged my USB wireless transceiver for my Razer Nari Essential, can I purchase a new one?

A replacement USB transceiver or dongle for the Nari Ultimate can be purchased from the RazerCare Store.

 Is the Razer Nari Essential compatible with Mac?

Yes, it will work via the USB dongle. However, users will not be able to configure the headset using Razer Synapse 3 as it is not available for Mac.

 Where can I purchase replacement earcups for my Razer Nari Essential?

You may refer to this list of our current spare parts and accessories. If the item you need is not listed, contact Customer Support.

Is my Razer Nari Essential headset supported in Synapse? What are the features supported in Synapse?

Yes, the Razer Nari Essential is supported in Razer Synapse 3. The following features are supported in Synapse 3: Mixer, Enhancement, EQ, Mic, Lighting, and Power.

Can I use the Razer Nari wirelessly without installing Razer Synapse?

Yes, Synapse 3 is not a requirement to use the Nari Essential wirelessly. However, you will lose the ability to further configure the headset without Synapse 3.

I plugged in my Razer Nari Essential headset and I cannot hear surround sound, what should I do?

Please be sure to install Razer Synapse 3 and ensure you are signed in. Also, ensure that “Razer Nari Essential” is selected as your default sound device in your computer’s Audio Control Panel.

Common Questions

What comes in the box of a Razer BlackWidow Chroma?

The box of the Razer BlackWidow Chroma contains the Razer BlackWidow Chroma keyboard and an Important Product Information Guide.

Can I replace the keycaps on the Razer BlackWidow Chroma?

Yes. The Razer BlackWidow Chroma keycaps can be replaced. Be careful when removing larger keys (e.g., spacebar, shift, etc.) as some of these keys have stabilizers and could break if removed hastily.

Can I program the “FN” key on my Razer BlackWidow Chroma keyboard?

You cannot customize the function of the FN button. This key is used for various functionalities including on-the-fly macro recording, changing keyboard LED, switching to gaming mode, etc.

Does the Razer BlackWidow Chroma feature Chroma Lighting?

Yes. The Razer BlackWidow Chroma supports has customizable backlighting with 16.8 million color options and comes with the following Synapse quick effects:

• Breathing
• Fire
• Reactive
• Ripple
• Spectrum Cycling
• Starlight
• Static
• Wave

Does the Razer BlackWidow Chroma feature a USB passthrough and a 3.5mm audio jack?

Yes, the Razer BlackWidow Chroma features a USB passthrough and 3.5mm jack.

Does the Razer BlackWidow Chroma have anti-ghosting capability? How about N-key rollover?

Yes, the Razer BlackWidow Chroma features a gaming optimized key matrix that allows the recognition of up to six simultaneous key presses. N-key rollover (NKRO) only works with a direct connection to a native PS/2 port on the computer which provides for other limitations that USB overcomes. The Razer BlackWidow Chroma’s gaming optimized key matrix serves a similar purpose while using an ordinary USB port.

What type of switch does the Razer BlackWidow Chroma use?

The Razer Blackwidow Chroma uses Razer Green Mechanical switches for gaming.

Troubleshooting

When I try to perform “on-the-fly recording” on my Razer BlackWidow Chroma keyboard, the LED lights up three times and then goes off. I am unable to perform “on-the-fly recording”. How can I fix this?

The Razer BlackWidow Chroma keyboard does not have any options to disable the delays in the on-the-fly macro recording. To ignore delays between recorded events please open the BlackWidow Chroma configurator and record the Macro there. In the configurator, you will see a box that can be checked to ignore delays.

My Razer Blackwidow Chroma will not work properly when used with a KVM switch. How can I fix this?

We recommend plugging your Razer Blackwidow Chroma directly into your system. KVM switches are known to cause interruptions in communications between devices and computers. If your Razer product works when plugged directly into the computer, then it is operating correctly and the issue is most likely due to the KVM switch.

Chroma SDK supported game does not display lighting effects on my Chroma devices.

To display the Chroma SDK effects on your Chroma devices, ensure that you have the latest MS Windows hotfix “Update for Universal C Runtime in Windows” installed.

How do I clean my Razer Blackwidow Chroma keyboard?

The overall finish can be cleaned with wipes generally used for cleaning your computer monitor or sunglasses. Ensure that the surface is free of large dust particles or debris before wiping the surface with any product. Wiping debris into the surface can lead to minor scratches on the surface of the unit.

If you wish to clean under the keycaps, Razer suggests holding the unit upside down and/or using compressed air from a can. We do not recommend removing the keycaps from your mechanical switches.

We suggest unplugging the device from your computer before cleaning.

Note: Under no circumstances should you ever submerge the keyboard in any type of liquid. Submerging the keyboard in any liquid will void the warranty on your keyboard.

My Razer Blackwidow Chroma does not work at startup after a cold start, what should I do?

Ensure that USB ports are not in hibernation mode.

1. Go to your Windows “Device Manager” and click the + sign next to Universal Serial Bus Controllers. Click on any “Root Hub” and select “Properties.”
2. Click the Power Management tab and ensure that “Allow computer to turn off this device to save power” and proceed to do this under each Root Hub.
3. From the Control Panel and Power Options, select the Hibernation Tab and deselect “Enable hibernate support”.

My Razer Blackwidow Chroma does not work correctly with a specific program or game.

Test the device if the issue is persistent in other applications. If the device works fine, then the program is the cause of the issue. If this is the case, feel free to contact Customer Support to report the issue and see if there are any fixes or workarounds for the issue.

Since updating to Windows 10 Razer Synapse does not detect my device and show the correct product configurator anymore.

If you encounter this, perform Synapse update through Settings > Check for Updates. If the updates are not able to run or Synapse not able to load, uninstall Synapse and download the latest Synapse Framework from Razer support site.

Hardware

Will my Razer BlackWidow Chroma work on a gaming console(Xbox360, PS4, etc.)?

Our PC USB products are meant for PC use only and we do not support using them on a Playstation 3 or Xbox 360 console.

Can I use the Razer BlackWidow Chroma PC driver with the Mac layout of the Razer BlackWidow Chroma?

No, the Mac drivers and the PC drivers were designed to be used exclusively with the Mac layout and PC layout of the keyboard respectively. These drivers are not interchangeable.

Software

Is the Razer BlackWidow Chroma supported by Synapse 3?

Yes, the Razer BlackWidow Chroma is supported by Synapse 3.

Do I need software drivers to use the Razer BlackWidow Chroma?

You may use the standard keyboard functions by simply plugging the Razer BlackWidow Chroma to an available USB port on your computer. However, you will need to download Razer Synapse 3 in order to enable advanced features such as macro recording, profile settings and lighting.

To see more general faqs for peripherals, go to the KEYBOARD FAQs.

Razer Tartarus V2 Support

Common Questions

Is the Razer Tartarus V2 supported by Synapse 3?

Yes, it is supported by Razer Synapse 3.

How does the Razer Tartarus V2 compare to the Razer Tartarus?

The Razer Tartarus V2 is the successor to the ever-popular Razer Tartarus. It comes with additional upgrades and improvements to its predecessor: Razer mecha-membrane keys, additional row of keys, extra scroll wheel, and ergonomic palm rest.

Do I need software drivers to use the Razer Tartarus V2?

The Razer Tartarus is USB plug-and-play ready, so you can use it right out of the box with standard keyboard controls during gameplay. However, to access advanced features such as individually programmable keys, macro recording, and profile or keymap setup, you’ll need to download, install and register for the Razer Synapse 2.0 configurator.

Can the Razer Tartarus V2 be used by people with extra-large or extra-small hands?

Yes, Razer keypads feature an adjustable wrist rest which can be suited to any hand size possible.

What type of keys does the Razer Tartarus V2 use?

The Razer Tartarus uses membrane keys. These give a soft cushioned touch like that of the Razer Nostromo. Membrane keys are quiet to use so they are great for late-night gaming sessions.

Does the Razer Tartarus V2 have anti-ghosting capability?

Yes, the Razer Tartarus’s 25 programmable keys feature full anti-ghosting, also known as N-key rollover (or NKRO). This ensures that no matter how many keys you press down simultaneously, every key will still register as a command.

Are Razer keypads genre-specific keypad?

Razer keypads can be used for any genre. Be it FPS, MOBA or MMORPG, the keypad allows you to customize it to suit your needs.

The greatest benefit would be to World of Warcraft players. Using the in-game configurator, you do not need to minimize your game to create or change your key binds.

How do I change the Razer Tartarus V2 keypad’s Joystick button functionality within Synapse on my Mac?

The joystick function is only supported on PC and is not compatible with Mac systems.

How do I request replacement parts for my Razer product?

You can view our list of current spare parts and accessories at the RazerStore. If the item you need is not listed, don’t hesitate to contact our Customer Support team.

Troubleshooting FAQs

Why is a Chroma SDK-supported game not displaying lighting effects on my Razer Chroma keyboard or I am not able to turn on Chroma Apps in Synapse?

To display the Chroma SDK effect on your Razer Chroma keyboard, ensure that you have the latest MS Windows hotfix “Update for the Universal C Runtime in Windows” installed. You may look for an update for your OS on the Microsoft site.

Since I started using Windows 10, my computer will not go into sleep mode and my screen saver mode will not come on.

This happens due to compatibility issues between Joystick devices and Windows 10. To avoid this, disable the game controller device under Device Manager > Human Interface Device > HID-compliant Game Controller. However, note that when you disable the game controller, you might lose virtual joystick-related features in Synapse.

Why am I experiencing keymap switching issue on my Razer Tartarus V2?

To fix this, update the Razer Synapse 3 to the latest version.

Hardware

How do I clean my Razer keyboard?

The overall finish can be cleaned with wipes generally used for cleaning your computer monitor or sunglasses. Ensure that the surface is free of large dust particles or debris before wiping the surface with any product. Wiping debris into the surface can lead to minor scratches on the surface of the unit.

If you wish to clean under the key caps, Razer suggests holding the unit upside down and/or using compressed air from a can. We do not recommend removing the keycaps from your mechanical switches.

We suggest unplugging the device from your computer before cleaning.

Note: Under no circumstances should you ever submerge the keyboard in any type of liquid. Submerging the keyboard in any liquid will void the warranty on your keyboard.

How can I modify or disassemble my Razer product?

We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.

What does the thumb-pad do? And how do the other buttons on the Razer keypad function?

The multi-directional thumb-pad is used for navigation by default and the button placements above and below the thumb-pad are mapped to ‘alt’ and ‘spacebar’ respectively. All 3 buttons can be customized to your own key bindings and macros.

Software

What is the difference between “driver” and “firmware” updates the Razer Support Site?

Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change the functionality of the product.

Where can I find drivers for my Razer product?

You may find your Razer product’s drivers by going to its Support page.

How do I change the language of Configurator?

The language selection is based on the driver version installed on the computer. There is no option in the Customizer. To correct this issue, uninstall the software and download the specific drivers at the Razer Support site. This time, select the correct language of your preference when installing the software.

What is a keymap?

A keymap is a temporary switch of button assignments within a profile. The switch needs to be triggered by pressing a keymap switch button and can either change the keymap only while you hold that designated keymap switch button or cycle through keymaps every time you press the keymap switch button.

Note that while a profile stores information such as dpi or lighting, a keymap purely deals with button assignments.

How many keymaps and profiles can I save for my Razer keypad?

You can save unlimited gaming profiles for your Razer keypad; in addition, there are up to eight (8) keymaps per profile available. You can switch between them on-the-fly during gameplay without accessing the driver software. The keymap LED indicator will light up to show which keymap is currently active.

What do the keys on the Razer keypad represent? How can I change them to my preference?

The default key mapping on Razer keypads is on the left side of a standard keyboard. The keys can be mapped to your preference with the help of Razer Synapse.

Can I bind modifier keys (shift, ctrl, alt) on a Razer keypad?

Yes, you can bind modifier keys (and its key combinations) on Razer keypads and use them in conjunction with other keys to actuate unique commands.

To see more general faqs for peripherals, go to the KEYBOARD FAQs.

Razer Synapse 3

Maximize your unfair advantage with Razer Synapse 3, the unified cloud-based hardware configuration tool that takes your Razer devices to the next level. Razer Synapse 3

Razer Cortex Support

Common Questions

What is Razer Cortex?

Razer Cortex brings enhanced gaming performance, system performance, and the ability to discover the best gaming deals on a single platform at just a click away.

Does Razer Cortex require Internet connection to function?

Razer Cortex requires an Internet connection to log in. Once logged in, you no longer need an Internet connection to use most of the features on Razer Cortex.

How much does Razer Cortex cost?

Absolutely nothing! We are providing this software as an added value to all our Razer fans and the community for their continued support and dedication to Razer.

I am a Razer Cortex user, how can I provide feedback?

We appreciate your feedback. To send us a report, open Razer Cortex and click your avatar in the upper right corner, then select “Feedback” from the dropdown list.

What languages does Razer Cortex support?

At the moment, we support English, Russian, French, Spanish, Portuguese-Brazilian, Traditional Chinese, Simplified Chinese, German, Korean, and Japanese. If you want us to support other languages, send us feedback and we’ll see what we can do about it.

Where can I find the user manual in Razer Cortex?

You can access the Razer Cortex user guide by heading to the Settings menu, found at the top-right bar, and click “ABOUT”. Then, select the “USER GUIDE” option. Alternatively, you can also download the Cortex User Guide.

How can I customize my Games tab?

You can customize both the game tiles’ appearance and the order in which they are displayed. To change the appearance of your game tiles, click on the game, and select the ellipsis icon. You can change the cover art, add cover art, and even change the title if you’re feeling creative.

To mark a game as a favorite, click on the game tile and select the star icon. Your favorite games will be shown before other games in your library.

How are games ordered in my Games tab?

Games are firstly ordered by favorites and non-favorites. Within each category games are ordered by total time played, with the most recently played games showing first. If there isn’t game time logged in to your games, they will be alphabetically ordered.

How can I make the in-game overlay disappear from my screen?

You can toggle the display of the overlay using the Show/Hide overlay hotkey, which is Ctrl + ‘ by default. This will not prevent you from starting your stream, recording video, or taking screenshots.

What is Razer Cortex: Deals?

Razer Cortex: Deals is a price comparison engine that tracks gaming deals and shows you the prices of digitally downloadable games across the top online game stores. A game’s best price is clearly highlighted allowing you to save both time and money.

How often are prices scanned?

In order to make sure you are looking at the latest prices, Razer Cortex: Deals scans the stores every 15 minutes. At times it can take much longer for Cortex to update if there is a large number of recent game price-changes.

What stores does Razer Cortex: Deals scan?

Prices are compared for games on the following stores in the US region:

• Amazon
• Green Man Gaming
• GamersGate
• Origin
• Steam
• com
• Paradox
• Indiegala
• Uplay
• Fanatical
• Net
• Humble Bundle Store
• GG
• Razer Game Store
• Nuuvem

How does game boosting work?

When you launch a game or manually trigger boosting, Razer Cortex temporarily shuts down processes your computer doesn’t need to run when gaming, freeing up processing power and restoring them once you exit your game or return to normal mode.

Is there a way for me to control what processes Game Booster shuts down during gameplay?

Yes, head to “BOOST” to see the list of affected processes. Recommended settings are set by default but you can customize the boosting behavior and select each process that is shut down based on your own preference. If you feel lost with all the tinkering, just flip it back to Recommended settings to go back to default.

Do I need to launch my game from Cortex for Automatic Boosting to work?

No. As long as your game is recognized by Cortex and Automatic Boost is switched on, which is the default, you can launch your game from Cortex, the start menu, or via desktop shortcut with Boosting enabled automatically.

Why was Razer GameCaster removed from Razer Cortex?

The technology that was utilized in developing Razer Gamecaster will not be available in the upcoming release of Windows 10 Redstone 5.  Because of this, Razer has removed Gamecaster from Cortex 9.0 and we are no longer able to support Gamecaster.

Note:

• Gamecaster is no longer supported on Cortex 9.0.
• Customers who still wish to use Gamecaster will need to utilize the old Cortex version. Click here to download.
• Gamecaster Pro for purchase was canceled with Cortex 8.6.  (There was a time when customers of Razer Hardware will be gifted a PRO license(3 months), but that has already ended.

We suggest that users who wish to continue streaming check out the software available from OBS and XSplit.

• XSplit Gamecaster/ XSplitBroadcaster
• OBS Studio

Why can’t I find Razer GameCaster on Razer Cortex 9.0?

We have removed this function from Razer Cortex 9.0 but users can still download the old version of Razer Cortex with GameCaster.

Users can choose which version to use, but they can only install either one on a computer.

We have kept FPS counter and FPS chart in Razer Cortex 9.0, you can find it GAME BOOSTER > FPS

• FPS counter – show the FPS overlay in-game
• FPS chart – generate your FPS in-game performance and output a chart, users can see the chart under each game’s dashboard

To use the Gamecaster, you can download the previous version of Cortex here.
To download Cortex 9.0 please visit https://www.razer.com/cortex

What are the differences between the normal Razer Cortex and Razer Cortex Beta Widget?

There are no feature differences between these two versions. The Razer Cortex BETA for Xbox Game Bar works with or without Xbox Game Bar. But it has been updated to offer shortcut features via the Xbox Game Bar widgets. Join the BETA to check out popular features of Razer Cortex without opening the main app UI. Help us improve by submitting BETA feedback and suggestions at Razer Cortex BETA.

Where can I download the Razer Cortex BETA Widget?

You may download the Razer Cortex BETA Widget from the Microsoft Store.

How much will the Razer Cortex BETA Widget cost?

The widget is free to download from the Microsoft Store. But users must install both the widget and the latest version of Cortex to enable the functionality.

What is the Xbox Game Bar?

The Xbox Game Bar is a customizable, gaming overlay built into Windows 10 that works with most PC games. It offers instant access to more functionality without having to leave your game. These features include screen capture and sharing, chatting with Xbox friends across Xbox console, mobile, and PC, and boosting your game performance with the new Razer Cortex widget.

Note: This is a Windows 10 PC widget. The widget is not compatible with Xbox consoles.

What Razer Cortex features are available in the Cortex Beta Widget for Xbox Game Bar?

The widget offers 3 of the most popular features of Cortex:

• BOOST – Use Razer Cortex’s Boost and Restore features via the overlay
• PAID TO PLAY – quickly view the list of current and upcoming Paid to Play games
• GAME DEALS – Get a quick view of the latest game deals as well as ongoing

The widget also allows users to quickly LAUNCH CORTEX without having to exit their existing game.

Note: Users must login to see the Cortex features.

How To

How do I open the Xbox Game Bar?

Press the Windows logo key + G to open Game Bar over your game, app or desktop. Custom hotkeys can be added as shortcuts to special Xbox Game Bar functions.

How do I use Razer Cortex BETA Widget in Xbox Game Bar?

1. Get the Razer Cortex BETA Widget for Xbox Game Bar from Microsoft Store.
2. Download and install the latest Razer Cortex version with Xbox Game Bar support.
3. Upon opening Xbox Game Bar, select Razer Cortex from the widget menu. Widgets can be moved, resized or pinned to your screen.

If I’m using the normal Razer Cortex version, how do I get it working with Xbox Game Bar?

First, you’ll need to grab the Razer Cortex BETA widget from the Microsoft Store. Next, launch Razer Cortex from the Xbox Game Bar widget menu. The widget checks for the compatible version of Razer Cortex. If the version is too old, it will show a message and open the webpage for download. If you are prompted to update your Razer Cortex version, simply follow and complete the upgrade guide. After Razer Cortex has updated, go back to the widget to log in and enjoy.

How do I know if my Windows 10 devices support Xbox Game Bar?

All versions of Windows 10 released after May 2019 support Xbox Game Bar. You can get the latest version of Windows 10 here: Windows OS Update for Razer Blade Laptops.

Troubleshooting FAQs

What does the diagnostic report consist of?

The “Diagnose” tool generates a detailed report of your system’s components, settings, and configurations.

If you’re well versed in the ins and outs of your PC this is a great way to get an overview of your computer.

If your knowledge of your hardware isn’t so extensive but you’re looking to upgrade components, the “Diagnose” tool is a useful list to show an expert for advice on where your computer needs improvement.

I downloaded Razer Cortex and created an account, but I can’t log in.

Activate your account by clicking on the verification link in the e-mail that was sent to your registered e-mail address. If the e-mail doesn’t appear in your inbox, don’t forget to check your spam folder. You should be able to log in once your e-mail address has been verified. If you are still having problems logging in, contact our Support Team.

Why can’t I load the Deals and Rewards tab on my Razer Cortex?

This is due to an expired token. To resolve this, log out of your Razer account and then log back in.

I forgot my password, how can I reset it?

Visit https://razerid.razer.com/recovery. You’ll need to enter your registered e-mail address and successfully complete an image verification test. An e-mail will be sent to your registered e-mail address with instructions to reset your password.

One of my games isn’t showing up in my Games section, why is this happening and how can I add it?

Upon startup, Razer Cortex automatically scans your PC for installed games. If your game isn’t showing up, it might not be supported. To manually add games, select the plus icon under the “GAME BOOSTER” tab. If your game doesn’t appear in the list of known applications, click the plus icon at the right side of the window and click the folder icon to browse for games manually.

Why can’t I buy games on Razer Cortex: Deals?

Because Razer Cortex: Deals is a price comparison engine, the purchasing portion is left to the stores themselves. The objective of Razer Cortex: Deals is to give you a clear and unbiased view of where to get the best price for your games.

I am unable to boost a certain game with Razer Cortex. Help?

We are continuously improving compatibility with all games, but a quick solution would be to use the manual “BOOST NOW” button under the “BOOST” tab.

Why should I defrag my game files?

Defragging your game files will improve loading times for your games. When using Defrag, Razer Cortex efficiently organizes game data on your hard drive in the same location. A word of caution though, if you are using a Solid State Drive (SSD), defragging is not necessary or recommended.

I’ve already updated my Razer apps but I still can’t see the Guest option. How will I be able to use this feature?

Try to restart the application twice to clear the login screen’s cache. You’d be able to see the “Continue as Guest” button on its next launch and use Razer Synapse or Razer Cortex as a guest.

Hardware

What does the diagnostic report consist of?

The “Diagnose” tool generates a detailed report of your system’s components, settings, and configurations.

If you’re well versed in the ins and outs of your PC this is a great way to get an overview of your computer.

If your knowledge of your hardware isn’t so extensive but you’re looking to upgrade components, the “Diagnose” tool is a useful list to show an expert for advice on where your computer needs improvement.

The Gaming Mode disables the Windows Key function to avoid accidental usage. Furthermore, you can maximize the effect of Anti-Ghosting by activating the Gaming Mode function. You can also choose to disable the Alt + Tab and Alt + F4 functions by changing the Gaming Mode settings in Razer Synapse 2 and 3. An indicator will light up when Gaming Mode is active.

To enable Gaming Mode using the keys:

1. Press fn + F10.

To activate Gaming Mode in Synapse 3.0:

1. Launch Synapse 3.0
2. Go to Keyboard > Customize.
3. Under Gaming Mode, click on the drop-down menu and select On.

To access disabled keys, bind specific key combinations using Synapse 3.0 features. To do this, follow the steps below:

1. Create a macro.
2.  Bind the new macro to a selected key (Hypershift is recommended to prevent accidental key press).
3. Assign a Hypershift key.

To activate Gaming Mode in Synapse 2.0:

1. Launch Synapse 2.0.
2. Go to Keyboard > Gaming Mode.
3. Under Gaming Mode, click On.

How to clean your Razer Mice

1. Unplug all connections. If your mouse connects via a dongle, disconnect the dongle and switch off the mouse.
2. To clean the body of your mouse, take a lint-free microfiber cleaning cloth. Gently wet the cloth with an alcohol-based cleaning solution (at least 70% isopropyl alcohol) but do not let it soak.
3. Wipe the surface of your mouse gently but thoroughly. Do not let moisture anywhere near the open ports.
4. You may use a cotton swab slightly coated with disinfectant to clean the sensor. Let it dry for at least five minutes before using the mouse again.

Read More About….

• Razer DeathAdder V2 Pro Manual and FAQ
• Razer Viper 8KHz Manual and FAQ

How to clean your Razer Mouse Mat

Our mats require minimum maintenance to keep them in optimum condition. However, if you notice any visible dirt buildup, or just want to keep your mats sanitized, we recommend cleaning them with a lint-free microfiber cloth soaked lightly in an alcohol based-solution (at least 70% isopropyl alcohol) and wipe your mat in circular motions. If you are using a Razer Chroma-powered mat, make sure to unplug the mat from your system first.

For Soft Mats:

• Do not use soap or harsh cleaning agents.
• Do not place your mouse mat in the washing machine or clean it under running water.
• Do not fold, roll, or compress the mouse mat.

For Hard Mats:

• Clean the surface periodically by dampening a cloth with warm tap water and wiping gently.
• Use only a clean, soft, lint-free cloth, such as a microfiber cloth, as this produce the least amount of friction.
• Avoid using abrasive sponges or towels as this may damage the mat’s surface.
• On your mouse, clean its mouse feet thoroughly from time to time for the best possible glide.

How to clean your Razer Blade laptop

To properly clean your Razer Blade laptops, follow the steps below:

1. Ensure that your Blade is shut down and unplugged from your power adapter. Disconnect all external devices such as mice, keyboards, or monitors.
2. Take a lint-free microfiber cleaning cloth and gently wet it with an alcohol-based cleaning solution (at least 70% isopropyl alcohol) but do not let it soak. Use this to wipe the surface of your laptop gently but thoroughly.
3. Be careful and avoid letting excessive moisture near your laptop’s openings. This includes USB ports, speakers, air vents, key switches, and so on. If you wish to clean under the keycaps, we suggest holding the unit upside down or use compressed air to blow off dust. Do not remove the keycaps from your Blade.
4. For your screen, we recommend using only cleaning solution made specifically for monitors.

Note: Under no circumstances should you submerge your Blade in any type of liquid. Submerging your Blade in any liquid will void its warranty.

How to clean your Razer Keyboard

1. First, unplug your keyboard from your system. If your device has a passthrough port, disconnect the devices connected to them as well.
2. Take a lint-free microfiber cleaning cloth and lightly wet it with an alcohol-based cleaning solution (at least 70% isopropyl alcohol). Ensure that the surface is free of visible dust particles or debris before wiping the surface with any product. Wiping debris into the surface can lead to minor scratches.
3. Keep the moisture away from your device’s openings, particularly under the keycaps.
4. You can remove the keycaps if your Razer keyboard has removable keycaps. If not, we recommend turning the keyboard upside down and using compressed air to blow off any accumulated dust or debris.

For a guide in removing the keycaps on your keyboard, you can check out How to replace keycaps on a Razer keyboard.

Note: Under no circumstances should you submerge your keyboard in any type of liquid.

How to clean your Razer Phone

Experts say that on average we touch our mobile devices at least 58 times a day to check notifications, play games, and do a variety of other tasks. Therefore, it is important to keep our phones clean and sanitary to prevent the accumulation of dirt and grime that may over time affect performance and overall experience.

1. Cleaning your Razer phone should be a relatively quick task. All you need is some lint-free microfiber cleaning cloth and an alcohol-based solution (at least 70% isopropyl alcohol).
2. Unplug all your cables and turn your device off.
3. Slightly wet your cleaning cloth but do not let it soak. We recommend using alcohol for disinfection and because it evaporates quickly. Remember to apply alcohol to the cloth and not directly to your phone.
4. Gently wipe the surface of your phone with the cloth. Make sure there are no big, solid particles on the surface of your device before doing so. Visible dirt could act as grit that may scratch the surface of your device.
5. Be careful to not let moisture enter the phone’s openings such as the charging ports and speakers.

How to clean your Razer Audio Peripheral

Take a lint-free, microfiber cloth and lightly wet it with an alcohol-based cleaning solution (at least 70% isopropyl alcohol).

1. To clean your headset, use the microfiber cloth to wipe your headset in circular motion. Do not scrub the surface of your Razer headset. Take extra care to not get any liquid inside the ear cup and into the speaker itself, as this may damage your headset.
2. To clean your earbuds, remove any attached silicone tips and wipe the earbuds with the microfiber cleaning cloth. Be careful not to allow any liquid to penetrate the actual speaker. The silicone tips and cords can be cleaned the same way but let them dry first before re-installing.
3. To clean your speakers, unplug your device from the power source and disconnect any connected devices. Wipe the surface of your speaker unit with the microfiber cloth but avoid getting excess moisture anywhere near the device’s openings, especially the actual speaker and I/O ports.

How to clean your Razer Controller

1. Unplug all connections and switch off your controller.
2. Take a lint-free microfiber cloth and lightly wet it with an alcohol-based cleaning solution (at least 70% Isopropyl alcohol). Do not let it soak.
3. Gently but thoroughly wipe the surface of your controller with the microfiber cloth. Avoid getting moisture into the device’s openings. Use compressed air to blow dust away from the controller’s hard-to-reach areas.

How to clean your Razer Microphone

1. Unplug all connections and switch off your device.
2. Take a lint-free microfiber cloth and lightly wet it with an alcohol-based cleaning solution (at least 70% isopropyl alcohol). Do not let it soak.
3. Gently but thoroughly wipe the surface of your device. Be careful and avoid letting excess moisture on the openings on the device, especially the microphone mesh.
4. Let the device dry for at least five minutes before plugging it in again.

How to clean your Razer Webcam or Capture Card

1. Unplug all connections and switch off your device.
2. Take a lint-free microfiber cloth and lightly wet it with an alcohol-based cleaning solution (at least 70% isopropyl alcohol). Do not let it soak.
3. Gently but thoroughly wipe the surface of your device. Be careful and avoid letting excess moisture on the openings on the device.
4. Let the device dry for at least five minutes before plugging it in again.

How to clean your Razer Smart Glasses

Wipe the glasses with a soft cloth that is lightly saturated with warm water. Be careful not to allow the liquid to penetrate the speakers. Once cleaned, use the included cleaning cloth to wipe the lenses.