Ooma Telo® Air Package Contents

Ooma Telo

Ethernet Cable

AC Adapter

Ooma Wireless Adapter

Getting Started

Installing Ooma is easy! In fact, most users are up and calling in less than 15 minutes. This guide will walk you through setting up your Ooma Telo and introduce the basics of using your Ooma service.

Step 1 Activate Online

Begin by activating your Ooma Telo device online. Locate the seven-digit activation code printed on the bottom of the Telo.

Next, navigate a web browser to: http://www.ooma.com/activate
The activation wizard will guide you through the process. You’ll receive an email confirmation once your device is activated.

Next, decide how you want to connect your Telo to your router. There are two options:

Connect via Ethernet
This is the easiest way to get started, but means that your Ooma Telo must be installed next to your router. You can always go wireless later.

OR

Connect via Wi-Fi®
The Ooma Wireless Adapter gives you the freedom to install the Telo anywhere in your home that has access to your wireless network.

Step 2: option A Connect via Ethernet

Connect the Ooma Telo to your Router
Using the included Ethernet cable  , connect the port of the Telo to an open Ethernet port on your router.
Note: If you use Ethernet to connect your Telo, we recommend you begin with this set up. Alternative options are shown on the back side of this guide.

Step 2: option B Connect via Wi-Fi

Install the Ooma Wireless Adapter
Plug the adapter  into the USB port on the back of the Telo. Rotate it upward for optimal reception.
Note: Your home router must support Wi-Fi to use the Ooma Wireless Adapter.

Step 3 Connect Your Phone

Plug your phone into the Ooma Telo
Using your existing phone cable, plug your corded phone or cordless phone base station into the PHONE port of the Telo.

Step 4 Power On

Plug in your Ooma Telo
Plug the provided AC adapter b into the POWER port. It is normal for the lights on the Telo to blink for a couple of minutes while it boots up.

Step 5 Configure Wireless Network (Wi-Fi only)

Connect a computer to your Ooma Telo
You’ll need a computer to complete your wireless setup. Use the included Ethernet cable and connect a computer to the HOME port of the Telo.

Configure wireless settings
Browse to setup.ooma.com. Click on the Wireless tab on the left. Follow the directions on the screen to link the Telo to your home Wi-Fi network. You’ll need your wireless network name and password to connect.

Congratulations, You’re Done!

The Telo is ready to be used once the logo lights up blue. Pick up the phone and listen for the Ooma dialtone to confirm that your set up is complete.

If you connected a computer to the Telo in Step 5 you may unplug it now.

Place your first phone call
Pick up the phone you connected to the Ooma Telo and dial just like you always do. Call a friend or family member and experience firsthand the quality of Ooma PureVoice™ technology. While you are at it, you might want to tell them about Ooma!

Set up your voicemail
Pick up the phone connected to the Ooma Telo and press the key on the Telo.
The system will walk you through configuring your account and recording a personal greeting.

If your Telo needs a software upgrade, the Ooma logo will blink purple while it is downloading the newest version. This may take 5-10 minutes.

Do not unplug the Telo while it is upgrading. It will automatically reboot after the upgrade is done.

Check out My Ooma
Access your online control panel at my.ooma.com. Here you’ll unlock the capabilities of your system:

• Check voicemail and call logs
• Configure preferences and set up advanced features
• Update your 911 address
• Purchase additional services and add-ons
  And much more! The first time you log in, our Setup Wizard will help you configure our most popular features.

What’s Next?

 Transfer your phone number
In most areas, you can port your existing number to Ooma for a one-time fee. You must maintain your current phone service until the porting process is completed, which usually takes about 3-4 weeks. To check availability, to learn more, or to get started, please visit: my.ooma.com/port

Explore Ooma Premier™
Ooma Premier is a bundle of enhanced calling features that will get your home phone service firing on all cylinders. Test drive more than 25 premium features during your trial period. See the Ooma Premier section for an overview of our most popular features. To learn more about all the features and benefits included in Ooma Premier, go to: my.ooma.com/premier

Alternative Setup Options

The Ooma Telo is flexible enough to work in almost any home network and with a variety of devices. Review the following options to see if any of them apply to your situation.

Option A Install Telo between modem and router

Installing the Telo between your modem and router will result in the best voice quality. This setup allows Ooma to prioritize your phone calls over other network traffic. Don’t worry, this won’t slow down your Internet connection.

1. Locate the Ethernet cable that connects your modem to your router. Unplug the modem end of the cable and plug it into the HOME port of the Telo.
2. Use the included Ethernet cable and connect the INTERNET port of the Telo to your modem.
3. Reboot your modem and router.
   

Option B Install Telo between modem and PC

If you only have one computer and it is connected directly to your modem, follow these instructions:

1. Locate the Ethernet cable that connects your modem to your computer. Unplug the modem end of the cable and plug it into the HOME port of the Telo.
2. Use the included Ethernet cable and connect the INTERNET port of the Telo to your modem.
3. Reboot your modem and computer.
   

Connecting fax machines and other devices
A standard phone splitter can be used to connect more than one device to the port.

Devices such as fax machines, digital video recorders (DVR) or set-top boxes (STB) use a phone line to make data calls. To complete these types of calls, you must dial prior to the destination phone number. A successful data transfer mainly depends on the speed and quality of your Internet connection.

To learn more, visit: www.ooma.com/fax

Connecting your phone jacks
You can link the Ooma Telo to all the phone jacks in your home, allowing you to connectphones in multiple rooms.

Note: The PHONE port on the back of your Ooma Telo is not designed or certified for connecting to your phone company’s wiring, whether through the phone jacks in your home or otherwise. In order to avoid an increased risk of fire and/or electrical shock, you must first completely and physically disconnect the telephone company’s wiring outside of your house from the phone wiring that is inside of your house, before you plug your Ooma Telo into your phone jacks. Please visit www.ooma.com/homedistribution before you proceed with connecting your Telo to your phone jacks in this manner.

Add-Ons for Ooma Telo

Ooma HD2 Handset
Unlock the full power of your Ooma Telo. The HD2 Handset lets you enjoy:

• Two-inch color screen with picture caller-ID and Facebook profile pictures
• Sync your contacts from Outlook, Mac Address Book, Google, Yahoo, and other sites
• Supports High-Definition Voice calls to bring you an amazingly lifelike sound quality
• Full integration with Ooma Premier features such as the Instant Second Line™, Voicemail Monitoring and Do Not Disturb mode
• Convenient access to voicemail and other enhanced features, right in your hand
• Speakerphone mode and a headphone jack

Ooma Linx
Need to connect a fax machine or a second phone? The Linx allows you to:

• Wirelessly and securely extend the Ooma service to other parts of your home
• Compatible with standard home telephones and telephony devices
• Full integration with Ooma Premier features such as the Instant Second Line™, Personal Numbers and Private Devices
• Connect fax machines and other telephony devices via clear channel mode

To learn more about these accessories for the Ooma Telo, visit: my.ooma.com/products

Troubleshooting

• logo is blinking reD

A blinking red logo indicates that your Ooma Telo is not
operational. It is normal for the logo to blink red for a
couple of minutes during boot up. Otherwise, check the
following to make sure everything is set up correctly:

• Verify that you have activated your device as described in Step 1. If you plugged in your device before going through the activation process, try rebooting it now.
• For Ethernet installations: Check that your network cables are plugged in securely. Verify that the INTERNET port is connected to your router (or modem). The LED at the bottom right of the connector will be lit green if the cable is connected properly.
• For Wi-Fi installations: Try moving the Telo closer to your Wi-Fi router and repeating the directions in Step 5 to refresh your wireless setup. If you are unable to connect over Wi-Fi, follow the directions in Step 2: option A to connect your Telo to your router using Ethernet instead.
• Check that your Internet connection is working. Try connecting a computer to the HOME port and browse to my.ooma.com. You should see the login screen for My Ooma. If not, troubleshoot your Internet connection.
• Try rebooting your Telo, modem, and router by pulling out the power and plugging them back in.

• logo does not light up
  Check that the AC adapter is plugged in and power is being supplied to the device.
• You don’t hear the Ooma dialtone
  If the Ooma logo is blue but you don’t hear a dialtone, check that your phone is correctly plugged into the PHONE port.
• Incoming calls do not ring your home phone
  When Do Not Disturb is turned on, the Ooma logo will light up purple and all incoming calls will go directly to voicemail without ringing your phones. To turn off the feature, press and hold the button or dial * 7 9 from your phone.
• You are unable to hear your messages
  Check that the speaker hasn’t been turned off. Increase the volume level by pressing . The device will say what volume it has been set to.
• Voice constantly breaks up
  Voice quality is dependent on the speed and quality of your Internet connection.
  For best results, Ooma recommends that you hardwire your Telo between the modem and router as shown in
  Alternative Setup Option A. This configuration allows phone calls to be intelligently prioritized over other network traffic. You can optimize how Ooma allocates bandwidth by connecting a computer to the HOME port, browsing to setup.ooma.com, then clicking on the Advanced tab.

Making and receiving calls
To place a call, pick up a phone connected to your Ooma Telo and dial a phone number.
To answer a call, pick up the phone when it rings  as you normally would.

Call-waiting
Switch to a second incoming call by pressing the Flash key on your telephone handset. The current call will automatically be put on hold. To switch back, press the Flash key again.

Blocking caller-ID
Disable your caller-ID on outgoing calls by dialing before you dial out. To disable caller-ID for all calls, visit: my.ooma.com/privacy

911 emergency calling
In case of an emergency, dial to reach first responders. For your safety, always keep your address up-to-date at: my.ooma.com/address

International and other calling services
A calling plan or prepaid balance is required to call  outside the country. Visit my.ooma.com/prepaid to get started. Then dial followed by the country code and phone number. Your remaining time will be announced before the call completes.
Note: A prepaid balance is required for calls.

Setting up
Pick up your phone and press the key on the Ooma Telo. The system will walk you through setting up your PIN and recording a personal greeting.

Playing messages at home
When you have new messages, the key will blink.
Press the key to listen to your voicemail through the speaker. You can also listen to messages through your phone. Simply dial your own phone number and follow the voice prompts.

Checking voicemail remotely
There are three ways to check voicemail remotely:

1. Phone: Dial your Ooma number. When the call rolls to voicemail, press the key and enter your PIN.
2. Online: Listen to and manage your voicemail on the web at: my.ooma.com/inbox
3. Email: Forward your voicemail as an MP3 file to your email or mobile phone (requires Ooma Premier). Set up forwarding at: my.ooma.com/voicemail

Changing voicemail settings
Pick up the phone connected to your Ooma Telo and press the key.
From the main menu, select option 2: “Change your settings,” then follow the instructions.

Your Ooma Telo comes with a free trial of Ooma Premier, a bundle of over 25 premium calling features. Check out some of our most popular features below!

Making two calls at once
Press the Flash key on your handset, and you’ll get a new Ooma dialtone.

Forwarding your voicemail
Forward your voicemail to email so you can listen to messages from your smartphone or computer. To set this up, go to: my.ooma.com/voicemail

Staying connected on the go
Afraid to miss a call? Set up your Ooma Telo to forward calls to your cell phone. Choose to forward all calls, only when your Internet is down, or to ring your home phone and cell phone at the same time. Set this up any time at: my.ooma.com/calling
Blocking telemarketers
Personal and community blacklists have been designed to help you filter out telemarketers and other unwanted callers. To start blocking callers, visit: my.ooma.com/blacklists
Choosing a virtual number
Select a number from almost any calling area for a home office or to make it easy for friends and family in another state to reach you. Get started at: my.ooma.com/numbers

Identifying callers
Don’t recognize the number? Enhanced Caller-ID will look up the caller’s name from a national database so you’ll have more than just the number to go by.

Monitoring your calls
Listen in as your callers leave their voicemail. The message will be played through the speaker in your Telo. Only answer the phone if you decide you want to take the call.

Setting up 911 notifications
Gain some peace of mind by setting up your Ooma system to send email or text message alerts whenever  someone dials 911 from home. To set this up, go to:
my.ooma.com/911

Using Ooma on your smartphone
Use your Apple or Android smartphone to make phone calls over any Wi-Fi or 3G/4G data connection with the Ooma Mobile app. To get started, go to: my.ooma.com/mobile

Turning off the ringer
Need some peace and quiet? Just press and hold the button or dial on your phone and all your calls will roll straight to voicemail. To deactivate Do Not Disturb, press and hold again or dial .

And much, much more
Explore all the features and benefits of Ooma Premier: my.ooma.com/premier

Solid Blue System Status
Indicates your Ooma service is working. You will hear the Ooma dialtone and all services are operational.

Solid Purple System Status
Indicates your Ooma service is working and Do Not Disturb is enabled. All incoming calls will be directed to voicemail.

Blinking Purple System Status
Indicates your Ooma Telo is downloading a software upgrade. All services are unavailable. Do not unplug your Ooma Telo when it is in this state.

Blinking Red System Status
Indicates your Ooma service is not working. All services are unavailable. You will not hear any dialtone and will not be able to make or receive calls.

White System Status
Indicates your Ooma Telo is not powered on or that brightness is turned all the way down.

Play Key
Press to hear your voicemail messages. Press again to stop playback. Key will blink when there are new messages.
Fast Forward Key
During voicemail playback, press to skip to the next message. Press and hold to toggle Do Not Disturb.
Rewind Key
During voicemail playback, press once to replay the current message and twice to skip to the previous message. Press to adjust brightness of the status light.
 Delete Key
During voicemail playback, press to delete current message.
Volume Adjustment Key
Press to adjust the volume level.
Page Key (on rear of Telo)
Press to locate your Ooma handsets.
Press-and-hold for three seconds to register a new cordless Ooma device such as an HD2 Handset or Linx.

Have a Question or Need Assistance?
Here is where you can look for help:
Knowledge base: www.ooma.com/support
User manuals: www.ooma.com/userguide
Community forum: www.ooma.com/forums
Live Customer Care: 1-888-711-6662 (US) 1-866-929-6662 (Canada)

Ooma Connect Base Station Setup Guide and Troubleshooting

What’s in the Box

Activate Your Ooma Office Account

If you purchased the Ooma Connect Base Station through a qualified Ooma salesperson, it should already be activated. You should have received an email from Ooma with your account details, including the main phone number and administrator password.
If you purchased the Ooma Connect Base Station through a retailer or secondhand, you may
need to start by activating your Ooma Office Account. To do so:

1. Go to office.ooma.com on your computer
2. Choose “Sign Up for Ooma Office”
3. Follow the instructions to create a new account

Account Information
Once you have activated your Ooma Office account, feel free to enter your key information here:

Connect to the Internet

Choose one or both of the following ways to connect your Base Station
to the Internet:

1. Use the included Ethernet cable
   to connect your Base Station to your router. Insert one end of the cable into the WAN port on the back of your Base Station. Insert the other end into an open port
   on your router.
   AND / OR
2. If you have purchased an
   Ooma Wireless Adapter, connect
   it to the LTE port on the back of
   the Base Station.The Ooma Wireless Adapter can provide either a primary or a backup Internet connection.

Power on Your Base Station

Plug the small end of the power adapter in to the Base Station and the other end in to an
AC wall outlet.

Wait for Bootup and Software Update

Your Ooma Connect Base Station will take a few minutes to start up. The left light on the front will
be solid red or blinking red during this period.
If the Base Station requires a software update, it may blink purple while it is downloading the new software and updating. The device may also reboot during the software update.
Do not disturb the device until it has completed its updates. When the updates are complete and ready to use, the left LED will remain solid blue for more than five minutes.

LED Lights Reference

Left Light                                                                    Right Light

Solid Blue – System is operational                    Off – Wireless adapter is not connected

Solid Red – System is booting up                      Solid Green –System is actively using LTE connection

Blinking Red – System is not operational
or is booting up

Blinking Purple – New software is
being downloaded

Connect Phones

You can connect three types of phones to the Ooma Connect Base Station:

1. Traditional Analog Phones – Plug these into the phone jack labeled ‘PHONE’ on the back of the Base Station.

 2. Ooma DECT Devices – Refer to the instructions provided with your DECT devices like the DP1-0 or Linx device.
3. IP Phones – Refer to the instructions on p. 10

Customer Support

Need help? Ooma has a wealth of available resources
to help if you need assistance.
Support Articles and User Manuals. Access our comprehensive knowledge base
at support.ooma.com/office.
Live Customer Care. Speak with a support specialist at 1-866-939-6662 (US)
or 1-877-948-6662 (Canada).

OOMA PHONE GENIE

Quick Start Guide

STEP 1: Get the Ooma Setup app

The easiest way to set up your Base Station is with your iPhone or Android smartphone. Visit the app store on your phone and search for the Ooma Setup app. Open the app when it is installed.
The app will ask you to enter some information about yourself and your location. You will also pick a service plan (don’t worry – you can change this later) and enter your billing information.
To download the app faster, scan the QR code below with your smartphone camera.

If you don’t have a smartphone or cannot install the app, please contact one of our support specialists for assistance. Our support team is available at 1-888-711-6662 Monday through Friday from 5am to 5pm PST, or Saturday through Sunday from 8am to 5pm PST.

STEP 2: Connect 4G Adapter to Base Station

Make sure your Base Station is unplugged. Use the provided USB cable to connect the Connect 4G to the USB port on the back of the Base Station. If the provided cable is not long enough, you can use any USB cable up to 15’ long.

4G Placement Advisory

For the best 4G signal, the Connect 4G Adapter should be placed in an area of your house with good cellular reception such as in a room with a window. It should ideally be located as close as possible to a window. Suction cups may be used to mount the adapter directly against a window.
The adapter should not be placed in a corner, against a wall, or within 5 feet of a large metal object like a water heater or refrigerator.
You can use the signal indicator in the Base Station Setup app to find a good spot with a strong 4G signal. Simply move the Connect 4G Adapter and wait for approximately 10 seconds. The app will show the signal strength of in the adapter’s current location.

STEP 3: OPTIONAL: Plug in Ethernet Cable

If you wish to use the Ooma Connect 4G adapter as a backup Internet connection, use the included Ethernet cable to connect your Base Station to your Home Internet. Insert one end of the Ethernet cable into the INTERNET port on the back of the Base Station. Connect the other end of the cable to an open port on your router.

STEP 4: Power on the Base Station

Plug the included AC adpter into the POWER port. The Ooma logo will blink red for a few minutes.
When it turns blue, the Base Station is ready.

If your Base Station needs a software upgrade, the Ooma logo will blink purple while it is downloading the newest version. This may take 5-10 minutes. Do not unplug the Base Station while it is upgrading. It will automatically reboot after the upgrade is done.
When your Ooma Base Station returns to solid blue, this indicates that your Ooma service is working.
If your Ooma Base Station maintains a solid purple, this indicates that your Ooma service is working and Do Not Disturb is enabled. All incoming calls will be directed to voicemail.

STEP 5: Connect a Phone

Make sure your Base Station is plugged in and that it has powered on and downloaded any applicable updates. Then, using an existing corded or cordless phone, plug the other end of the cord into the PHONE port.

You’re All Set!

Your Base Station is ready to be used once the Ooma logo turns a solid blue. Pick up the phone and listen for the Ooma dial tone to confirm that your setup is complete.

Place your first phone call

Pick up the phone you connected to the Ooma Base Station and dial just like you always do. Call a friend or family member and experience firsthand the quality of Ooma PureVoice™ technology. While you are at it, you might want to tell them about Ooma!

Set up your voicemail

Pick up the phone connected to the Ooma Base Station and press the key on the Base Station.
The system will walk you through configuring your account and recording a personal greeting.

What’s Next?

Check out My Ooma

Access your online control panel at my.ooma.com. There, you’ll unlock the capabilities of your system:

• Check voicemail and call logs
• Configure preferences and set up advanced features
• Update your 911 address
• Purchase additional services and add-ons
• And much more!

The first time you log in, our Setup Wizard will help configure our most popular features.

Transfer your phone number

In most areas, you can port your existing number to Ooma for a one-time fee. You must maintain your current phone service until the porting process is completed, which usually takes about 1–3 weeks.
To check availability, to learn more, or to get started, please visit: my.ooma.com/port

Quick Reference

Play Key
Press to hear your voicemail messages. Press again to stop playback. Key will blink when there are new messages.
Fast Forward Key
During voicemail playback, press to skip to the next message. Press and hold to toggle Do Not Disturb.
Rewind Key
During voicemail playback, press once to replay the current message, and twice to skip to the previous message. Press to adjust brightness of the status light.
Delete Key
During voicemail playback, press to delete the current message.
Volume Adjustment Key
Press to adjust the volume level.
Page Key (on rear of Base Station) Press to locate your Ooma handsets. Press-and-hold for three seconds to register a new cordless Ooma device such as an HD2 Handset or Linx.

Status Lights

Base Station

Solid Blue System Status
Indicates that your Ooma service is working.
You will hear the Ooma dial tone and all
services are operational.

Solid Purple System Status
Indicates that your Ooma service is working
and Do Not Disturb is enabled. All incoming
calls will be directed to voicemail.

Blinking Purple System Status
Indicates that your Ooma Base Station is
downloading a software upgrade. All services
are unavailable. Do not unplug your Ooma
Base Station when it is in this state.

Blinking Red System Status
Indicates that your Ooma service is not
working. All services are unavailable.
You will not hear any dial tone and will not
be able to make or receive calls.

White System Status
Indicates that your Ooma Base Station is not
powered on or that brightness is turned
all the way down.

4G Adapter

Blinking Blue, Green, and Red
LED cycles through LED colors during its first
boot cycle.

Solid Yellow (simultaneous red and green)
Device is booting up after its first boot cycle.

Blinking Green
Adapter is powered on but searching for signal.

Solid Blue
Adapter is connected with excellent signal strength.

Solid Green
Adapter is connected with good signal strength.

Blinking Red
Adapter is missing its SIM.

Basic Operation

Making and receiving calls

To place a call, pick up a phone connected to your Ooma Base Station and dial a phone number. To answer a call, pick up the phone as you normally would when it rings.

Call-waiting

Switch to a second incoming call by pressing the Flash key on your telephone handset. The current call will automatically be put on hold. To switch back, press the Flash key again.

Blocking caller-ID

Disable your caller-ID on outgoing calls by dialing * 6 7 before you dial out. To disable caller-ID for all calls, visit: my.ooma.com/privacy

911 emergency calling

In case of an emergency, dial 9 1 1 to reach first responders. For your safety, always keep your address up-to-date at: my.ooma.com/address

International and other calling services

A calling plan or prepaid balance is required to call outside the country. Visit my.ooma.com/prepaid to get started. Then dial 0 1 1 followed by the country code and phone number. Your remaining time will be announced before the call completes.
NOTE: A prepaid balance is required for 411 calls.

Voicemail

Setting up

Pick up your phone and press the key on the Ooma Base Station. The system will walk you through setting up your PIN and recording a personal greeting.

Playing messages at home

When you have new messages, the key will blink. Press the key to listen to your voicemail through the speaker. You can also listen to messages through your phone. Simply dial your own phone number and follow the voice prompts.

Checking voicemail remotely

There are three ways to check voicemail remotely:

1 Phone: Dial your Ooma number. When the call rolls to voicemail, press the * key and enter your PIN.
2 Online: Listen to and manage your voicemail on the web at: my.ooma.com/inbox
3 Email: Forward your voicemail as an MP3 file to your email or mobile phone (requires Ooma Premier). Set up forwarding at: my.ooma.com/voicemail

Changing voicemail settings

Pick up the phone connected to your Ooma Base Station and press the key.
From the main menu, select option 2: “Change your settings,” then follow the instructions.

Ooma Premier is a bundle of enhanced calling features that will get your home phone service firing on all cylinders. Here are some of the most popular features and benefits of a Premier subscription:

Making two calls at once

Press the Flash key on your handset, and you’ll get a new Ooma dialtone.

Forwarding your voicemail

Forward your voicemail to email so you can listen to messages from your smartphone or computer. To set this up, go to: my.ooma.com/voicemail

Staying connected on the go

Afraid to miss a call? Set up your Ooma Base Station to forward calls to your cell phone. Choose to forward all calls, only when your Internet is down, or to ring your home phone and cell phone at the same time. Set this up any time at: my.ooma.com/calling

Blocking telemarketers

Ooma blacklists have been designed to help you filter out telemarketers and other unwanted callers. To start blocking calls, visit: my.ooma.com/blacklists

Choosing a virtual number

Select a number from almost any calling area for a home office or to make it easy for friends and family in another state to reach you. Get started at: my.ooma.com/numbers

Identifying callers

Don’t recognize the number? Enhanced Caller-ID will look up the caller’s name from a national database so you’ll have more than just the number to go by.

Monitoring your calls

Listen in as your callers leave their voicemail. The message will be played through the speaker in your Base Station. Only answer the phone if you decide you want to take the call.

Setting up 911 notifications

Gain some peace of mind by setting up your Ooma system to send email or text message alerts whenever someone dials 911 from home. To set this up, go to: my.ooma.com/911

Using Ooma on your smartphone

Use your Apple or Android smartphone to make phone calls over any Wi-Fi or 3G/4G data connection with the Ooma Mobile app. To get started, go to:
my.ooma.com/mobile

Turning off the ringer

Need some peace and quiet? Just press and hold the button or dial * 7 8 on your phone and all your calls will roll straight to voicemail. To deactivate Do Not Disturb, press and hold again or dial * 7 9 .

And much, much more

Explore all the features and benefits of Ooma Premier: my.ooma.com/premie

Troubleshooting

A blinking red logo indicates that your Ooma Base Station is not operational. It is normal for the logo to blink red for a couple of minutes during boot up. Otherwise, check the following to make sure everything is set up correctly:

• Verify that you have activated your device as described on Page 3. If you plugged in your device before going through the activation process, try rebooting it now.
• For Ethernet installations: Check that your network cables are plugged in securely. Verify that the INTERNET port is connected to your router (or modem). Check that your Internet connection is working. Try connecting a computer to the HOME port and browse to my.ooma.com. You should see the login screen for My Ooma. If not, troubleshoot your Internet connection.
• For 4G LTE only installations: Try moving the base Station and 4G adapter to a different location in your home. See Placement Advisory on page 4. Use the mobile setup app to view the signal strength. Test different locations for optimum performance.
• Try rebooting your Base Station, modem, and router by pulling out the power and plugging them back in.

Check that the AC adapter is plugged in and power is being supplied to the device.

You don’t hear the Ooma dialtone

If the Ooma logo is blue but you don’t hear a dialtone, check that your phone is correctly plugged into the PHONE port.

Incoming calls do not ring your home phone

When Do Not Disturb is turned on, the Ooma logo will light up purple and all incoming calls will go directly to voicemail without ringing your phones. To turn off the feature, press and hold the button or dial * 7 9 from your phone.

You are unable to hear your messages

Check that the speaker hasn’t been turned off. Increase the volume level by pressing .  The device will say what volume it has been set to.

Voice constantly breaks up

Voice quality is dependent on the speed and quality of your Internet connection. For 4G LTE Only Installations: Try moving the Base Station and 4G adapter to a different location in your home. See Placement Advisory on page 4. Use the mobile setup app to view the signal strength. Test different locations for optimum performance.

setup manual

ooma telo home phone modem setup manual

Ooma Telo® Package Contents

Getting Started

Installing Ooma is easy! In fact, most users are up and
calling in less than 15 minutes. This guide will walk you
through setting up your Ooma Telo and introduce the
basics of using your Ooma service.

Have a Question or Need Assistance?
Here is where you can look for help:
Knowledge base: www.ooma.com/support
User manuals: www.ooma.com/userguide
Community forum: www.ooma.com/forums
Live Customer Care: 1-888-711-6662 (US)
1-866-929-6662 (Canada)

Activate Online

Begin by activating your Ooma Telo device online.
Locate the seven-digit activation code printed
on the bottom of the Telo.
Next, navigate a web browser to:
http://www.ooma.com/activate

The activation wizard will guide you through:

• Selecting a phone number
• Registering your 911 address
• Adding billing information
• Creating your My Ooma account
  You’ll receive an email confirmation once
  your device is activated.

Connect To Your Router

Connect the Ooma Telo to your Router
Using the included Ethernet cable a , connect the
INTERNET port of the Telo to an open Ethernet port
on your router.

Alternative Setup Options
While we recommend that you begin with this
setup, the Ooma Telo is flexible enough to fit into
any home network. Please see the back side of
this guide for other network installation options.

Connect Your Phone

Plug your phone into the Ooma Telo
Using your existing phone cable, plug your corded phone or cordless
phone base station into the PHONE port.

Power On

Plug in your Ooma Telo
Plug the provided AC adapter b into the POWER
port. It is normal for the lights on the Telo to blink for a
couple of minutes while it boots up.
The Ooma logo will light up blue once the device is
ready to be used. Pick up the phone and listen for the
musical Ooma dialtone to confirm that your set up is
complete.

If your device requires a software upgrade,
the Ooma logo will blink purple while it is
downloading the newest version. !
This may take 5-10 minutes depending on the speed of
your Internet connection. Do not unplug the Telo while
it is upgrading. It will automatically reboot after the
upgrade is complete.

Congratulations, You’re Done!

Place your first phone call
Pick up the phone you connected to the Ooma Telo
and dial just like you always do. Call a friend
or family member and experience firsthand the qualityof Ooma PureVoice™ technology. While you are at it,
you might want to tell them about Ooma!

Check out My Ooma

Access your online control panel at my.ooma.com.
Here you’ll unlock the capabilities of your system:

• Check voicemail and call logs
• Configure preferences and set up advanced features
• Purchase additional services and add-ons
  And much more! The first time you log in, our Setup
  Wizard will help you configure our most popular features.

Set up your voicemail

Initializing your voicemail account takes only a few
minutes. To get started, pick up the phone connected
to the Ooma Telo and press the key on the Telo.
The system will walk you through configuring your
account and recording a personal greeting.

What’s Next?

Transfer your phone number

In most areas, you can port your existing phone number to Ooma for a one-time fee. You must
maintain phone service with your current provider until the porting process is completed, which
usually takes about 3-4 weeks. To check availability, to learn more, or to get started, please visit:
my.ooma.com/port

Explore Ooma Premier™

Ooma Premier is a bundle of enhanced calling features that will get your home phone service
firing on all cylinders! Each Ooma Telo includes a free trial of Ooma Premier, giving you the
chance to test drive more than 25 premium calling features.
See the Ooma Premier section for an overview of our most popular features. To learn more
about all the features and benefits included in a subscription to Ooma Premier, go to:
my.ooma.com/premier

Alternative Setup Options

The Ooma Telo is flexible enough to work in almost any home network and with a variety of devices.
Review the following options to see if any of them apply to your situation.

Install Telo between modem and router

Installing the Telo between your modem and router will result in the best voice quality. This setup allows Ooma to
prioritize your phone calls over other network traffic. Don’t worry, this won’t slow down your Internet connection.

1. Locate the Ethernet cable that connects your 
   modem to your router. Unplug the modem
   end of the cable and plug it into the HOME
   port of the Telo.
2. Use the included Ethernet cable and connect the
   INTERNET port of the Telo to your modem.
3. Reboot your modem and router.

ooma telo home phone modem

If you only have one computer and it is connected directly to your modem, follow these instructions:

1. Locate the Ethernet cable that connects your
   modem to your computer. Unplug the modem
   end of the cable and plug it into the HOME
   port of the Telo.
2. Use the included Ethernet cable and connect the
   INTERNET port of the Telo to your modem.
3.  Reboot your modem and computer.

Connecting fax machines and
other devices

A standard phone splitter can be used to connect
more than one device to the PHONE port.
Devices such as fax machines, digital video recorders (DVR)
or set-top boxes (STB) use a phone line to make data calls. To
complete these types of calls, you must dial * 9 9 prior to the
destination phone number. A successful data transfer mainly
depends on the speed and quality of your Internet connection.
To learn more, visit: www.ooma.com/fax

Connecting your phone jacks

You can link the Ooma Telo to all the phone
jacks in your home, allowing you to connect
phones in multiple rooms.

Note: The PHONE port on the back of your Ooma Telo
is not designed or certified for connecting to your phone
company’s wiring, whether through the phone jacks in
your home or otherwise. In order to avoid an increased risk of fire and/or electrical shock, you must first completely
and physically disconnect the telephone company’s wiring outside of your house from the phone wiring that is inside of
your house, before you plug your Ooma Telo into your phone jacks. Please visit www.ooma.com/homedistribution
before you proceed with connecting your Telo to your phone jacks in this manner.

Ooma Usage Guide

Basic Operation

Making and receiving calls
To place a call, pick up a phone connected to your
Ooma Telo and dial a phone number.
To answer a call, pick up the phone when it rings
as you normally would.
Call-waiting
Switch to a second incoming call by pressing the
Flash key on your telephone handset. The current
call will automatically be put on hold. To switch
back, press the Flash key again.
Blocking caller-ID
Disable your caller-ID on outgoing calls by dialing
* 6 7 before you dial out. To disable caller-ID for
all calls, visit: my.ooma.com/privacy
911 emergency calling
In case of an emergency, dial 9 1 1 to reach
first responders. For your safety, always keep your
address up-to-date at: my.ooma.com/address
International and other calling services
A calling plan or prepaid balance is required to call
outside the country. Visit my.ooma.com/prepaid
to get started. Then dial 0 1 1 followed by the
country code and phone number. Your remaining
time will be announced before the call completes.
Note: A prepaid balance is required for 411 calls.

Voicemail

Setting up
Pick up your phone and press the key on the
Ooma Telo. The system will walk you through setting
up your PIN and recording a personal greeting.
Playing messages at home
When you have new messages, the key will blink.
Press the key to listen to your voicemail through
the speaker. You can also listen to messages through
your phone. Simply dial your own phone number and
follow the voice prompts.
Checking voicemail remotely
There are three ways to check voicemail remotely:
1 Phone: Dial your Ooma number. When the call rolls
to voicemail, press the * key and enter your PIN.
2 Online: Listen to and manage your voicemail on the
web at: my.ooma.com/inbox
3 Email: Forward your voicemail as an MP3 file to
your email or mobile phone (requires Ooma Premier).
Set up forwarding at: my.ooma.com/voicemail
Changing voicemail settings
Pick up the phone connected to your Ooma Telo and
press the key.
From the main menu, select option 2:

Ooma Premier™

Your Ooma Telo comes with a free trial of Ooma
Premier, a bundle of over 25 premium calling features.
Check out some of our most popular features below!
Making two calls at once
Press the Flash key on your handset, and you’ll get a
new Ooma dialtone.
Forwarding your voicemail
Forward your voicemail to email so you can listen to
messages from your smartphone or computer. To set
this up, go to: my.ooma.com/voicemail
Staying connected on the go
Afraid to miss a call? Set up your Ooma Telo to
forward calls to your cell phone. Choose to forward all
calls, only when your Internet is down, or to ring your
home phone and cell phone at the same time. Set this
up any time at: my.ooma.com/calling
Blocking telemarketers
Personal and community blacklists have been
designed to help you filter out telemarketers and other
unwanted callers. To start blocking callers, visit:
my.ooma.com/blacklists
Choosing a virtual number
Select a number from almost any calling area for a
home office or to make it easy for friends and family in
another state to reach you. Get started at:
my.ooma.com/numbers

Identifying callers
Don’t recognize the number? Enhanced Caller-ID will
look up the caller’s name from a national database so
you’ll have more than just the number to go by.
Monitoring your calls
Listen in as your callers leave their voicemail. The
message will be played through the speaker in your
Telo. Only answer the phone if you decide you want to
take the call.
Setting up 911 notifications
Gain some peace of mind by setting up your Ooma
system to send email or text message alerts whenever
someone dials 911 from home. To set this up, go to:
my.ooma.com/911
Using Ooma on your smartphone
Use your Apple or Android smartphone to make
phone calls over any Wi-Fi or 3G/4G data connection
with the Ooma Mobile app. To get started, go to:
my.ooma.com/mobile
Turning off the ringer
Need some peace and quiet? Just press and hold the
>> button or dial * 7 8 on your phone and all your
calls will roll straight to voicemail. To deactivate Do
Not Disturb, press and hold >> again or dial * 7 9 .
And much, much more
Explore all the features and benefits of Ooma Premier:
my.ooma.com/premier

Add-Ons for Ooma Telo

Ooma HD2 Handset
Unlock the full power of your Ooma Telo. The
HD2 Handset lets you enjoy:

• Two-inch color screen with picture caller-ID
  and Facebook profile pictures
• Unmatched clarity and lifelike sound quality
  of Ooma PureVoice™ HD
• Convenient access to voicemail, the Instant
  Second Line, and other enhanced features,
  right in your hand

Ooma Linx

Need to connect a fax machine or a second
phone? The Linx allows you to:

• Wirelessly and securely extend the Ooma
  service to additional phones and devices
  anywhere in your home
• Configure it for use with your primary
  number or as a dedicated second line
• Connect fax machines and other devices
  via pass-through mode

Ooma Wireless + Bluetooth Adapter

Connect your Ooma Telo wirelessly to your
home Wi-Fi network:

• Plug the adapter into the USB port
  to connect to any Wi-Fi network
• Install your Ooma Telo in a central
  location in your home
• Convenient access to voicemail and
  other advanced features
• Supports 802.11b/g/n

With built-in Bluetooth, also enjoy integration
between your home and mobile phone:

• Link your mobile phone to your Telo so
  incoming cellular calls will ring through
  to your home phones
• Leave your cell phone in the charger
  without worrying about missing a call
• Enjoy the comfort and convenience of
  talking on your home phone
• Pairs with up to seven Bluetooth devices

Troubleshooting

logo is blinking red

A blinking red logo indicates that your Ooma Telo is
not operational. It is normal for the logo to blink red
for a couple of minutes during boot up. Otherwise,
check the following to make sure everything is set
up correctly:

• Verify that you have activated your device as
  described in Step 1. If you plugged in your device
  before going through the activation process, try
  rebooting it now.
• Check that your network cables are plugged
  in securely. Verify that the INTERNET port is
  connected to your router (or modem). The LED at
  the bottom right of the connector will be lit green if
  the cable is connected properly.
• Check that your Internet connection is working.
  Try connecting a computer to the HOME port and
  browse to my.ooma.com. You should see the
  login screen for My Ooma. If not, troubleshoot your
  Internet connection.
• Try rebooting your Telo, modem, and router by
  pulling out the power and plugging them back in.
  logo does not light up
  Check that the AC adapter is plugged in and power
  is being supplied to the device.
• You don’t hear the Ooma dialtone
  If the Ooma logo is blue but you don’t hear a dialtone,
  check that your phone is correctly plugged into the
  PHONE port.
• Incoming calls do not ring your home phone
  When Do Not Disturb is turned on, the Ooma logo
  will light up purple and all incoming calls will go
  directly to voicemail without ringing your phones. To
  turn off the feature, press and hold the >> button or
  dial * 7 9 from your phone.
• You are unable to hear your messages
  Check that the speaker hasn’t been turned off.
  Increase the volume level by pressing . The
  device will say what volume it has been set to.
• Voice constantly breaks up
  Voice quality is dependent on the speed and quality
  of your Internet connection.
  For best results, Ooma recommends that you
  hardwire your Telo between the modem and
  router as shown in Alternative Setup Option
  A. This configuration allows phone calls to be
  intelligently prioritized over other network traffic.
  You can optimize how Ooma allocates bandwidth
  by connecting a computer to the HOME port,
  browsing to setup.ooma.com, then clicking on the
  Advanced tab.

Quick Reference

Solid Blue System Status
Indicates your Ooma service is working.
You will hear the Ooma dialtone and all
services are operational.
Solid Purple System Status
Indicates your Ooma service is working
and Do Not Disturb is enabled. All
incoming calls will be directed to
voicemail.
Blinking Purple System Status
Indicates your Ooma Telo is
downloading a software upgrade. All
services are unavailable. Do not unplug
your Ooma Telo when it is in this state.
Blinking Red System Status
Indicates your Ooma service is not
working. All services are unavailable.
You will not hear any dialtone and will
not be able to make or receive calls.
White System Status
Indicates your Ooma Telo is not
powered on or that brightness is turned
all the way down.

Play Key
Press to hear your voicemail messages. Press
again to stop playback.
Key will blink when there are new messages.
Fast Forward Key
During voicemail playback, press to skip to the
next message.
Press and hold to toggle Do Not Disturb.
Rewind Key
During voicemail playback, press to replay the
current message.
During voicemail playback, press twice to skip to
the previous message.
Press to adjust brightness of the system status lights.
Delete Key
During voicemail playback, press to delete current
message.
Volume Adjustment Key
Press to adjust the volume level.
Page Key (on rear of Telo)
Press to locate your Ooma handsets.
Press-and-hold for three seconds to register
a new cordless Oo

Handset or Linx.

Getting Started

You’re just a few quick steps from making and receiving calls on your new Ooma HD3 Handset. This handset is the perfect companion to the Ooma Telo™—you’ll be able to access all Ooma features and even unlock new functionality! Before you begin, please make sure that your Ooma Telo is installed and operating properly, as your new handset cannot be set up without a functioning Telo.

Remove the battery cover located on the back of the handset by sliding it away from the center of the device. Insert the two rechargeable AAA batteries, making sure that you align the flat end against the springs. Replace the battery cover by sliding it in the opposite direction.

WARNING: If you need to replace the batteries included with your handset, use only rechargeable Nickel Metal-Hydride (Ni-MH) batteries. Other types of batteries may damage the handset or create a risk of fire.

Plug the AC adapter into a power outlet and then connect the AC adapter cable to the charging cradle. Put the handset on the cradle.
When the handset is on its cradle, it will show a lightning bolt in the battery icon when it is charging.

We recommend that you leave the handset on the cradle for 30 minutes before proceeding to the next step. The handset requires 10 hours to fully charge.

We recommend that you leave the handset on the cradle for 30 minutes before proceeding to the next step. The handset requires 10 hours to fully charge.

Press the Page key on your Ooma Telo and hold it down for three seconds to activate registration mode. When the handset detects the Telo, press the YES soft key to proceed.
Once the handset is successfully registered, the home screen will be displayed.
Each Ooma Telo supports up to four Ooma HD3 Handsets.

After the handset is registered to your Telo, it will display a home screen similar to the one pictured below.

Your Ooma HD3 Handset has an easy-to-use interface that puts the most common features at your fingertips while still letting you access all the advanced features the handsetis capable of.

Accessing the main menu Press the MENU key from the home screen.

To select an item Use the navigation pad to scroll through a menu until you have highlighted the item you want, then press the center Select key.

Using the soft keys
There are two context-sensitive soft keys just under the display. Shortcuts to popular functions are assigned to these keys. The handset will update the label above the keys as you use the phone. Press the appropriate soft key to invoke the assigned function.

Accessing other options
To see a list of all available functions on a screen, press the Options soft key.
To exit a menu
Press the key to go back one menu level. Press to exit all menus.

The following options are available from the main menu:

Placing and Receiving Calls
There are two ways to place a call. You can dial the number first like a cell phone, and then press . This gives you the added convenience of automatically searching your phonebook as you dial. Alternately, you can place a call in a traditional manner by pressing first before you dial.

To answer a call, press when the phone is ringing.
You may end a call by pressing .
To make a second call while you are already on the phone, press to switch lines and then dial the phone number.
Note: This requires the Instant Second Line feature of Ooma Premier.

Joining an Existing Call
You can join an existing call-in-progress by picking up an unused handset and pressing . Press the Join soft key and then select the line you wish to join.

Picture Caller-ID
When an incoming call comes in, you’ll see the associated phone number on the display.
If the caller is in your Ooma phonebook, you’ll also see their name and picture (if available) shown on the handset display.
Note: Ooma Premier users will see the caller-ID name even if the caller is not in your phonebook.

Call-waiting
Switch to a second incoming call by pressing or the Answer soft key. The current call will be automatically  placed on hold. Switch back to the first call by pressing again.

Speakerphone
Press the key to start a call in speakerphone mode, or during a call to switch to speakerphone. Press again to go back to using the earpiece.

Muting the Microphone
While you are on a call, you can turn the microphone off by pressing the Mute soft key. Press the Unmute soft key to turn the microphone on again.

Volume Adjustment
To adjust the ringer volume, press up/down on the navigation pad while you’re on the home screen.

To adjust the call volume, press up/down while you’re on a call. This will adjust the volume setting for the earpiece or speakerphone depending on which one is active.
Handset Paging
To locate your handset, press the key on the Ooma Telo (refer to Telo Quick Start Guide). All handsets that are powered on will chime for 30 seconds.
Press on the handset to stop the chime.

International Calls
To place an international call, dial followed by the country code and phone number. Depending on your account settings, you may hear your prepaid balance announced before the call is connected.

Note: To make international calls and access other premium services such as 411, you must charge up your prepaid  account at: my.ooma.com/prepaid

Phonebook
Set up your phonebook by going to:  my.ooma.com/contacts
You can add new contacts manually or import existing contacts from many popular applications and sites.

To sync your phonebook down to your handsets, click the Sync button on the web page or select Services from the main menu on your handset and then Sync config.

From the Home screen, select Phonebook from the main menu, or long-press on the speaker key, to bring up a list of your contacts. Use the navigation pad to scroll and then press Select to view a list of phone numbers for a contact. Choose one and then press to place the call.

Voicemail Playback
To access your voicemail account, press the Voicemail soft key from the home screen and follow the audio prompts.

When listening to your voicemail, press
to play the previous message, press
to replay the current message and
to skip to the next message. Delete the current message by pressing , and save by pressing .
Press to end voicemail playback.

Call Logs
Select Call Logs from the menu, or long-press on the Menu key, and use the navigation pad to scroll through a list of your recent calls. Press to return a call.

Redial
Press the redial soft key to bring up a list of previously dialed numbers. Scroll through the list and then press to redial.

Intercom
Use the intercom to connect with other  members of your household. To use this feature, select Intercom from the main menu. Choose a handset you  wish to call or select Call All to ring  all handsets.

Baby Monitoring
Baby monitoring lets you listen in on another room when you’re busy elsewhere in your home. Monitoring works in one direction, with one handsetacting as a remote microphone and the other handset acting as a speaker.

The first time you use this feature, you must enable the function on the handsetyou will use as a remote microphone. Goto Settings from the main menu and turn on the Baby monitor option. The handset is now ready to be monitored.

Now pick up the handset you will use as the speaker. Select Intercom from the main menu. Choose the handset you wish to monitor and then press the  Monitor softkey.

Favorites
Set up a list of your favorite callers for easy access. Add a phone number from your call logs, redial list, or phonebook by highlighting the number and then pressing the Options softkey and selecting Add to favorites. Select which speed dial slot you want the number to be assigned to.

Access your favorites by pressing #  from the home screen and then the speed dial slot number you wish to dial. You may also press and hold the speed dial slot number from the home screen  to make the call directly.

Ooma Premier is a collection of advanced calling features that have been designed to enhance the capabilities of your home phone. With over 25 features to  hoose from, there’s something for everyone!

In addition to the features described below which take advantage of  your Ooma HD3 Handset, Premier subscribers can also access privacy protecting features to block telemarketers, call forwarding options to prevent missed calls, and many other convenient features that greatly enhance the capabilities of your home phone. To learn more about all of the features available in Ooma Premier, visit:  my.ooma.com/premier

Send to Voicemail When an incoming call comes in, press the Options softkey and then select  Send to VM to send the call directly to voicemail. You can also send an active call to voicemail.

You can engage Do Not Disturb and send all calls straight to voicemail. Toggle Do Not Disturb on and off by selecting the Do Not Disturb option from the Services menu.

When an incoming call goes to voicemail, you’ll be able to hear the caller leaving their message through the handset speaker.

Press if you want to pick up the call, or press to shut off the speaker.

Enhanced Calling
Instant Second Line™
If someone else is already on a call, pick up any Ooma handset and press   to get a fresh Ooma dialtone to make a second call. You’ll see the line indicator light up when you’re on the second line.

Enhanced Call Waiting
If someone is already on the line and you receive a second incoming call, any Ooma handsets not in use will ring. Press to answer the call.

Three-way Conferencing
With calls on both lines, press the  Options soft key and then select the 3-way conference option to merge both lines together. To split the conference into individual calls, press the Options soft key and then select the Stop conference option.

Virtual Numbers
Select a second phone number for your in-laws, home business, or to make it easy for loved ones living in another area code to reach you. To configure  this  eature, go to: my.ooma.com/numbers

Personal Devices
Each Ooma HD3 Handset can be configured as a personal device, allowing you to set up a separate phone number and voicemail account for a home office or a  ember of your household.

Your personal device will have a separate My Ooma account, allowing you to customize your new phone line exactly the way you want it. To configure  this feature, go to:  my.ooma.com/numbers

My handset doesn’t work
• If your phone cannot register to your Telo, you might have a first-generation Ooma Telo Handset and your Telo is running in a mode that does not support the new Ooma HD3 Handset. Dial from a  phone connected directly to the Telo, wait for your Telo to reboot and then try again.
• Make sure your batteries are properly installed and sufficiently charged.

• Your ringer may be turned off. Increase the ringer volume by pressing up on the navigation pad from the home screen.
• Check the signal quality with the signal strength indicator. Bring the handset closer to the Telo and try to answer an incoming call.
• When DND is on, the status bar will  display and all incoming calls will go directly to voicemail. To turn this feature off, go to Menu, then Settings and choose Do Not Disturb.

• Verify that your Ooma Telo is powered on and working properly. The Ooma logo should be lit blue. If you have a regular phone, plug it into the  PHONE port of the Telo to check for dialtone.

My handset won’t charge
• Make sure the charging cradle is plugged in.
• Make sure that the handset is placed in the cradle securely.
• Remove the batteries from the handset and re-install them. Replace the batteries with new Ni-MH rechargeable batteries if your current set no longer works.

• Bring the handset closer to the Ooma Telo to see if quality improves.
• Try moving your Ooma Telo and handset away from devices that may generate interference (other phones, computers, wireless devices, electrical appliances like microwaves).

Call quality is not good
• Try adjusting the earpiece volume by pressing up/down on the navigation pad.
• Move closer to the Ooma Telo to see if the audio quality improves.
• Ensure that the handset batteries are  fully charged.
• Problems with voice quality might be due to your Internet connection. Please visit www.ooma.com/support for tips on troubleshooting your Internet connection.

Check out these resources for troubleshooting guides or additional help:
Online knowledgebase: www.ooma.com/support
User manuals: www.ooma.com/userguide
Community forum: forums.ooma.com
Live customer care: 1-888-711-6662 (US)
1-866-929-6662 (Canada)

What this Warranty Covers. Ooma agrees to provide a limited warranty to the holder of a valid proof of purchase (“Consumer” or “you”) that the Ooma HD3 Handset contained in this package (“Product”) is free from material defects in material and workmanship, subject to the exclusions noted below. This limited warranty extends only to the Consumer for Products purchased and used in the United States of America or Canada.

What Ooma Will Do. During the warranty period, Ooma or its authorized service representative will repair or replace, at its option, without charge, a Product which is found to be materially defective in materials or workmanship and returned to Ooma.  Ooma, at its option, may use new or refurbished replacement parts to repair the Product, or may replace the Product with a new or refurbished product having the same or similar function.

How Long this Warranty Lasts. This limited warranty shall expire one (1) year from the date of the Product purchase. Replacement or refurbished parts and products are warranted for the original Product warranty period. This warranty terminates if you sell or transfer your Product.

What this Warranty Excludes. This limited warranty does not cover: (a) the cost of shipping and handling for returned and replacement products, or damage or loss during shipment for warranty service; or (b) any software (which is governed exclusively by the licensing terms of such software); or (c) any Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling that is contrary to operation instructions, neglect, acts of god, inundation, fire, water or other liquid intrusion, or force majeure; or (d) any Product that has been damaged due to repair, alteration, or modification by anyone other than an authorized service representative of Ooma; or (e) any Product to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or (f) any Product whose identifying information has been removed, altered or rendered illegible; or (g) any Product purchased, used, serviced, or shipped for repair from outside the United States or Canada, or that is returned without a valid proof of purchase; or (h) any indirect or consequential harm caused as a result of any defect or failure of the Product to properly operate, including without limitation lost data or inability to communicate.

How to Get Warranty Service. To obtain warranty service, call Customer Support toll-free at 1-888711-6662 (USA) or 1-866-929-6662 (Canada) for detailed information, including instructions on how and where to return your Product and on  any applicable costs associated with a repair, replacement or exchange. You may be required to provide proof of purchase before obtaining warranty service, and it is your sole responsibility to maintain such proof (e.g., a sales receipt).  eturned products that are determined not to be materially defective will be subject to a handling fee. If you disagree with any of our decisions with respect to warranty service, you have the right to contest that decision as permitted under applicable laws and regulations.

How State Law Applies. This limited warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Limitation on Liability. THIS WARRANTY IS THE COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT FOR THE PRODUCT BETWEEN YOU AND OOMA. NO ONE IS AUTHORIZED TO MAKE MODIFICATIONS TO THIS LIMITED WARRANTY AND YOU SHOULD NOT RELY ON ANY SUCH MODIFICATION. OOMA RESERVES THE RIGHT TO CHANGE ITS LIMITED WARRANTY WITHOUT PRIOR NOTICE FOR FUTURE SALES. OOMA DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO ITS PRODUCTS, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, COURSE OF DEALING, TRADE USAGE OR PRACTICE OR THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS. MOREOVER, OOMA SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY NATURE ARISING OUT OF, OR IN CONNECTION WITH, THE LIMITED WARRANTY OR THE USE  OR PERFORMANCE OF ANY PRODUCT, WHETHER BASED ON CONTRACT OR TORT, INCLUDING NEGLIGENCE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE TOTAL AGGREGATE LIABILITY BY OOMA FOR DAMAGES OF ANY NATURE, REGARDLESS OF FORM, ACTION OR FORESEEABILITY, SHALL IN NO EVENT EXCEED THE AMOUNT PAID BY YOU TO US FOR THE PRODUCT UPON WHICH LIABILITY IS BASED. SOME STATES AND/OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, AND/OR DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND/OR EXCLUSIONS MAY NOT APPLY TO YOU. IF SUCH  IS THE CASE, TO THE EXTENT PERMITTED BY APPLICABLE LAW, OOMA LIMITS THE DURATION OF ANY IMPLIED WARRANTIES  TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

What the FCC wants you to know
This device complies with part 15 of the FCC rules.Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. Privacy of communication may not be ensured when using this device.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against producing harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.
• Try moving your Ooma Telo and Ooma HD3 Handset away from devices that may generate interference, including: computers, wireless devices and electrical appliances (such as microwaves).

Changes or modifications to this equipment not  expressively approved by the party responsible for compliance, or operation of this product in any way other than as detailed to by the User Manual could void the user’s authority to operate this equipment.

To insure the safety of many users, the FCC has established criteria for the amount of radio frequency energy various products may produce depending on their intended use. This product has been tested and found to comply with the FCC’s exposure criteria. This equipment complies with Part 68 of the FCC rules. A Label that contains, among other information, the ACTA registration number is affixed on the back of the device. If trouble is experienced with this equipment, please contact:
Company Name: Ooma,Inc.
Address: 525 Almanor Ave, Sunnyvale, CA 94085
TEL: 1-888-711-6662
This equipment complies with 68.316 and 68.317 of the FCC Rules and Regulations defining Hearing Aid Compatible(“HAC”) and Volume Control and , as such, is deemed compatible with hearing aids.
The Ooma HD3 Handset FCC ID is XFT-TELOHS500.

Industry Canada Notice
This product meets the applicable Innovation, Science and Economic Development Canada technical specifications. This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions; (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Safety Information
When using telephone equipment, including the Ooma HD3 Handset, basic safety precautions should always be followed to reduce the risk of fire, electric shock, damage to equipment, loss of property, severe injury to persons or even loss of life, including the following:
• Do not use this equipment and all related accessories near or under water, for example, near a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, near a swimming pool, under the rain, do not plunge any parts in water or any other liquid.

• Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning.
• Use only the charging cradle indicated in this manual and included in the original product box, if necessary order a new replacement charging cradle from Ooma.
• Do not insert the power adapter into an extension cord, receptacle or outlet unless the prongs can be fully inserted, failure to do so may cause electric shock or excessive heat resulting in a fire.
• Do not overload power outlets and extensions cords, otherwise it can result in fire or serious electrical shock.
• To prevent overheating, situate all parts of the product away from heat sources such as radiators, heat registers, stoves, or other fixtures, appliances and products that produce heat or any area where proper ventilation is not provided.
• Unplug with caution the product from power outlets or USB ports if it emits smoke, an abnormal smell or makes unusual noise. These conditions may cause fire or electrical shock.
• Do not disassemble the charging cradle, it contains no user-serviceable parts.

• On the Ooma HD3 Handset, the battery cover is removable and the rechargeable batteries may be replaced. Do not disassemble any other part of the Ooma HD3 Handset, it contains no user-serviceable parts.
• Unplug the product from any power outlet or USB port before cleaning. Do not use liquid or aerosol cleaners, use a damp cloth or a microfiber cloth for cleaning.
• Do not allow anything to rest on the Ooma HD3 Handset, its charging cradle, or power adapter.
• Unplug the product from the power outlet if the cable or power adapter prongs are damaged or frayed, if liquid has been spilled onto the product, if the product has been exposed to rain, water or any other liquid, if the internal components of the Ooma HD3 Handset, charging cradle, or its power adapter are exposed.
• Do not use the Ooma HD3 Handset to report a gas leak in the vicinity of the leak as it could ignite the gas.
• The power adapter is intended to be correctly oriented in a vertical or floor mount position, the prongs are not designed to hold the power adapter in place if it is plugged upside down, for example do not use facing down power outlets on a ceiling, under a table or in a cabinet.
• Use only RECHARGEABLE batteries. The batteries must be Ni-MH (Nickel-Metal Hydride) type and AA (R6) size. Do NOT use Alkaline, Manganese, Ni-Cd batteries.
• Do not mix old and new batteries. Batteries must be inserted with the polarities (-) and (+) in correct positions.
• Do not try to open, mutilate or burn batteries. Exposure to or swallowing the ingredients contained within or their combustion products could be harmful. Nickel is a chemical known to state of California to cause cancer.
• Be careful when handling the batteries. Conductive materials such as bracelets, silverware, metallic surfaces may create a short-circuit leading to a battery overheat and would cause burns or release of toxic ingredients.
• Do not intentionally short-circuit the batteries. • Remove the batteries from the Ooma HD3 Handset before shipping or storing the product.
• Do not throw your old batteries in the trash. Please call 1-800-8-BATTERY (1-800-822-8837), they will provide you with the address of the recycling center nearest to you.

© 2017 Ooma, Inc. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Ooma, the Ooma logo, Ooma Telo, Ooma HD3 Handset, Ooma Premier and all other Ooma  company, product and service names and slogans are  trademarks of Ooma, Inc. All other product, service or brand names are the property of their respective owners. Patent pending.

Ooma linx

Getting Started

The Ooma Linx device allows you to connect remote telephones and other telephony devices to your Ooma base unit. Since the Linx operates wirelessly, it can be installed anywhere within range of your base unit.
To complete the setup process, you will need the following:

IMPORTANT: If you are using the Linx with an Ooma Ofce system, please folllow the direction included with your Ooma Ofce unit, or go to ofce.ooma.com/ extensions and click Add Extension.

Step 1: Plug the Linx device in

To register your Linx device with your Ooma base unit, find a power outlet located close to or in the same room as your Ooma base unit. Plug the Linx in. The system status indicator should light up amber and then begin to blink as it looks for a base unit to register with.

Step 2: Put your base unit in registration mode

Press the Page key on your Ooma base unit and hold it down for three seconds. The Linx should detect the base unit and register. Once it is is connected, the system status indicator will turn blue.
NOTE: The Linx device may require a software upgrade the frst time it is connected. While it is upgrading, the system status indicator on the Linx will blink blue and amber.
DO NOT UNPLUG THE LINX WHILE IT IS UPGRADING.

Step 3: Connect your phone to the Linx

Your Linx is now ready to be installed anywhere in your home. Move the Linx to a power outlet close to the phone or telephony device you want to connect it to. Plug the Linx in and verify that the system status indicator turns blue after a few seconds. Using your existing telephone cord, plug your telephone or telephony device into the phone jack at the bottom of the Linx device.

Congratulations, you’re done!

You’re all set! Your telephone (or telephony device) is now connected to your Ooma system. Pick up the phone connected to the Linx. Hear the melodious dialtone? That’s the sound of Ooma. Dial now!

IMPORTANT: If you are connecting a fax machine or modem to the Linx, you must complete your setup online at my.ooma.com/linx.

Front view

System status indicator

• Lights up blue when connected to the base unit.
• Lights up amber when it does not detect the base.
• Blinks amber when it is attempting to register with a base unit.
• Blinks blue and amber during a software upgrade.

Line status indicator

• Lights up blue when theline is idle
• Lights up amber when the line is in use.

Bottom view

Reset pinhole:
Used to factory reset the Linx device.
Telephone jack:
Connect your device to the Linx with a standard telephone cable (not included).

To place a call, pick up the telephone that is connected to the Linx device. You will hear the signature Ooma dialtone. Dial the number as you normally would.
To answer a call, pick up your telephone or press the Talk button on your phone.

Simply pick up the phone that is connected to the Linx device. When you hear the Ooma dialtone, press the Flash button on your phone to switch over to the call already in progress.

Switch to a second incoming call by pressing the Flash button on your phone when you hear the call-waiting beep. Your current call will be automatically placed on hold. You can switch back to the original call by pressing the Flash button again.

When an incoming call rings on your Ooma Linx, you will see the caller-ID associated with the caller on the display of the handset that is connected to the Linx.

Calls to 911 will be routed to an emergency dispatch center. Please make sure that your address with Ooma is always up-to-date, as this information is used to determine your location in emergency situations. Learn more about emergency calling with Ooma by visiting:
www.ooma.com/911.

Ooma Premier is a suite of over 25 enhanced calling features that are available on a subscription basis. A subscription to Premier gives you access to features that help extend the capabilities of your phone to serve a busy household. Premier subscribers have access to these advanced features when they connect a telephone to the Linx:

If someone else is on the phone, pick up any unused phone to get a fresh Ooma dialtone and make a second call. If there’s already one active call and you receive a second call, handsets connected to a Linx device not currently in use will ring and can be answered normally.

You can select a second phone number to assign to all phones in your home, or just to the phone connected to a particular Linx device. Select a number from a remote area code near your loved ones—now they can call you for free too!

Set up your new Linx device with its own phone line that can ring separately from your main number. Confgure this at my.ooma.com/numbers.

Have a Question or Need Assistance?

Here is where you can look for help: Knowledge base: www.ooma.com/support User manuals: www.ooma.com/userguide Community forum: www.ooma.com/forums Live Customer Care: 1-888-711-6662 (US) 1-866-929-6662 (Canada)

• If the system status indicator is lit amber, try moving the Linx closer to the base unit.
• If the system status indicator is blinking amber slowly, follow the setup instructions again to register the device with your base unit.
• Verify that your Ooma base unit is powered on and working properly. The system status light should be lit blue. If you have a phone, plug it in to the PHONE port of the base unit to check for dialtone.

• Move the Linx closer to your base unit and try to register again.
• The Linx is not compatible with the frst-generation Ooma Telo Handsets. If you wish to disable your old handsets so you can use the Linx device, dial on a phone connected to your Ooma base unit. The base unit will perform a frmware upgrade and reboot automatically in a mode that will support the Linx device (and Ooma HD2 Handsets). Any old Ooma Telo Handsets will no longer work.
• Your Ooma base unit supports up to four wireless DECT devices. Both the Linx and the HD2 Handset are DECT devices, which means that you may only register a total of four of these devices.

• Factory reset your Ooma Linx device by using a paperclip or pen tip to press and hold the reset switch on the bottom of the device. After resetting the Linx device, you will need to follow the instructions to re-register it to your Ooma base unit.

Warranty, Safety and Legal Notices

What this Warranty Covers. Ooma agrees to provide a limited warranty to the holder of a valid proof of purchase (“Consumer” or “you”) that the Ooma Linx contained in this package (“Product”) is free from material defects in material and workmanship, subject to the exclusions noted below. This limited warranty extends only to the Consumer for Products purchased and used in the United States of America or Canada.
What Ooma Will Do. During the warranty period, Ooma or its authorized service representative will repair or replace, at its option, without charge, a Product which is found to be materially defective in materials or workmanship and returned to Ooma. Ooma, at its option, may use new or refurbished replacement parts to repair the Product, or may replace the Product with a new or refurbished product having the same or similar function.
How Long this Warranty Lasts. This limited warranty shall expire one (1) year from the date of the Product purchase. Replacement or refurbished parts and products are warranted for the original Product warranty period. This warranty terminates if you sell or transfer your Product.
What this Warranty Excludes. This limited warranty does not cover: (a) the cost of shipping and handling for returned and replacement products, or damage or loss during shipment for warranty service; or (b) any software (which is governed exclusively by the licensing terms of such software); or (c) any Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling that is contrary to operation instructions, neglect, acts of god, inundation, fre, water or other liquid intrusion, or force major; or (d) any Product that has been damaged due to repair, alteration, or modifcation by anyone other than an authorized service representative of Ooma; or (e) any Product to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or (f) any Product whose identifying information has been removed, altered or rendered illegible; or (g) any Product purchased, used, serviced, or shipped for repair from outside the United States or Canada, or that is returned without a valid proof of purchase; or (h) any indirect or consequential harm caused as a result of any defect or failure of the Product to properly operate, including without limitation lost data or inability to communicate.
How to Get Warranty Service. To obtain warranty service, call Customer Support toll-free at 1-888-711-6662 (USA) or 1-866-929-6662 (Canada) for detailed information, including instructions on how and where to return your Product and on any applicable costs associated with a repair, replacement or exchange. You may be required to provide proof of purchase before obtaining warranty service, and it is your sole responsibility to maintain such proof (e.g., a sales receipt). Returned products that are determined not to be materially defective will be subject to a handling fee. If you disagree with any of our decisions with respect to warranty service, you have the right to contest that decision as permitted under applicable laws and regulations.

How State Law Applies. This limited warranty gives you specifc legal rights. You may also have other rights which vary from state to state.
Limitation on Liability. THIS WARRANTY IS THE COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT FOR THE PRODUCT BETWEEN YOU AND OOMA. NO ONE IS AUTHORIZED TO MAKE MODIFICATIONS TO THIS LIMITED WARRANTY AND YOU SHOULD NOT RELY ON ANY SUCH MODIFICATION. OOMA RESERVES THE RIGHT TO CHANGE ITS LIMITED WARRANTY WITHOUT PRIOR NOTICE FOR FUTURE SALES. OOMA DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO ITS PRODUCTS, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT  LIMITATION, COURSE OF DEALING, TRADE USAGE OR PRACTICE  OR THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NONINFRINGEMENT OF THIRD PARTY RIGHTS. MOREOVER, OOMA SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY NATURE ARISING OUT OF, OR IN CONNECTION WITH, THE LIMITED WARRANTY OR THE USE OR PERFORMANCE OF ANY PRODUCT, WHETHER BASED ON CONTRACT OR TORT, INCLUDING NEGLIGENCE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE TOTAL AGGREGATE LIABILITY BY OOMA FOR DAMAGES OF ANY NATURE, REGARDLESS OF FORM, ACTION OR FORESEEABILITY, SHALL IN NO EVENT EXCEED THE AMOUNT PAID BY YOU TO US FOR THE PRODUCT UPON WHICH LIABILITY IS BASED. SOME STATES AND/OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, AND/OR DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND/ OR EXCLUSIONS MAY NOT APPLY TO YOU. IF SUCH IS THE CASE, TO THE EXTENT PERMITTED BY APPLICABLE LAW, OOMA LIMITS THE DURATION OF ANY IMPLIED WARRANTIES TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

What the FCC wants you to know

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. Privacy of communication may not be ensured when using this device.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against producing harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment of and on, the user is encouraged to try to correct the interference by one or more of the following measures.

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit diferent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
• Try moving your Ooma base unit and Ooma Linx away from devices that may generate interference, including: computers, wireless devices and electrical appliances (such as microwaves).

Changes or modifications to this equipment not expressively approved by the party responsible for compliance, or operation of this product in any way other than as detailed to by the User Manual could void the user’s authority to operate this equipment.
To insure the safety of many users, the FCC has established criteria for the amount of radio frequency energy various products may produce depending on their intended use.
This product complies with FCC radiation exposure limits under the following conditions:

• The base must be placed to allow a minimum of 20 cm (8 inches) between the antenna and all persons during normal operation.
• The base must not be collocated or operated in conjunction with any other antenna or transmitter.

The Ooma Linx FCC model number is XFT-TELOLINX.

Industry Canada Notice

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions; (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Safety Information

When using telephone equipment, including the Ooma Linx, basic safety precautions should always be followed to reduce the risk of fre, electric shock, damage to equipment, loss of property, severe injury to persons or even loss of life, including the following:

• Do not use this equipment and all related accessories near or under water, for example, near a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, near a swimming pool, under the rain, do not plunge any parts in water or any other liquid.
• Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning.
• Do not insert the product into an extension cord, receptacle or outlet unless the prongs can be fully inserted, failure to do so may cause electric shock or excessive heat resulting in a fre.
• Do not overload power outlets and extensions cords, otherwise it can result in fre or serious electrical shock.
• To prevent overheating, situate all parts of the product away from heat sources such as radiators, heat registers, stoves, or other fxtures, appliances and products that produce heat or any area where proper ventilation is not provided.
• Unplug with caution the product from power outlets if it emits smoke, an abnormal smell or makes unusual noise. These conditions may cause fre or electrical shock.
• Do not disassemble the device, it contains no user-serviceable parts.
• Unplug the product from any power outlet before cleaning. Do not use liquid or aerosol cleaners, use a damp cloth or a microfber cloth for cleaning.
• Unplug the product from the power outlet if the cable or power adapter prongs are damaged or frayed, if liquid has been spilled onto the product, if the product has been exposed to rain, water or any other liquid, if the internal components of device are exposed.
• Do not use the product to report a gas leak in the vicinity of the leak as it could ignite the gas.
• The device is intended to be correctly oriented in a vertical or foor mount position, the prongs are not designed to hold the power adapter in place if it is plugged upside down, for example do not use facing down power outlets on a ceiling, under a table or in a cabinet.

Quick Start Guide

Installing Ooma is easy!
Congratulations on purchasing Ooma. Installation is easy and will take only about 15 minutes. Follow the steps in this guide to set up your Base Station and your Ooma account. Next, you will plug in the 4G Adapter to act as either a primary or a backup Internet connection for your Base Station.

  Get the Ooma Setup app

The easiest way to set up your Base Station is with your iPhone or Android smartphone. Visit the app store on your phone and search for the Ooma Setup app. Open the app when it is installed.  The app will ask you to enter some information about yourself and your location. You will also pick a service plan (don’t worry – you can change this later) and enter your billing information.
To download the app faster, scan the QR code below with your smartphone camera.

https://www.ooma.com/ooma-setup-app   

If you don’t have a smartphone or cannot install the app, please contact one of our support specialists for assistance. Our support team is available at 1-888-711-6662 Monday through Friday from 5am to 5pm PST, or Saturday through Sunday from 8am to 5pm PST.

  Connect 4G Adapter to Base Station

Make sure your Base Station is unplugged. Use the provided USB cable to connect the Connect 4G to the USB port on the back of the Base Station. If the provided cable is not long enough, you can use any USB cable up to 15’ long.

4G Placement Advisory
For the best 4G signal, the Connect 4G Adapter should be placed in an area of your house with good cellular reception such as in a room with a window. It should ideally be located as close as possible to a window. Suction cups may be used to mount the adapter directly against a window.

The adapter should not be placed in a corner, against a wall, or within 5 feet of a large metal object like a water heater or refrigerator.

You can use the signal indicator in the Base Station Setup app to find a good spot with a strong 4G signal. Simply move the Connect 4G Adapter and wait for approximately 10 seconds. The app will show the signal strength of in the adapter’s current location.

  OPTIONAL: Plug in Ethernet Cable

If you wish to use the Ooma Connect 4G adapter as a backup Internet connection, use the included Ethernet cable to connect your Base Station to your Home Internet. Insert one end of the Ethernet cable into the port on the back of the Base Station. Connect the other end of the cable to an open port on your router.

Power on the Base Station

Plug the included AC adpter into the POWER port. The Ooma logo will blink red for a few minutes. When it turns blue, the Base Station is ready.

If your Base Station needs a software upgrade, the Ooma logo will blink purple while it is downloading the newest version. This may take 5-10 minutes. Do not unplug the Base Station while it is upgrading. It will automatically reboot after the upgrade is done.

When your Ooma Base Station returns to solid blue, this indicates that your Ooma service  is working.

If your Ooma Base Station maintains a solid purple, this indicates that your Ooma service is working and Do Not Disturb is enabled. All incoming calls will be directed to voicemail.

Connect a Phone

Make sure your Base Station is plugged in and that it has powered on and downloaded any applicable updates. Then, using an existing corded or cordless phone, plug the other end of the cord into the PHONE port.

Corded or Cordless Phone

You’re All Set!
Your Base Station is ready to be used once the Ooma logo turns a solid blue. Pick up the phone and listen for the Ooma dial tone to confirm that your setup is complete.

Place your first phone call
Pick up the phone you connected to the Ooma Base Station and dial just like you always do. Call  a friend or family member and experience firsthand the quality of Ooma PureVoice™ technology.
While you are at it, you might want to tell them about Ooma!

Set up your voicemail
Pick up the phone connected to the Ooma Base Station and press the  key on the Base Station.
The system will walk you through configuring your account and recording a personal greeting.

What’s Next?

Check out My Ooma
Access your online control panel at my.ooma.com. There, you’ll unlock the capabilities
of your system:

• Check voicemail and call logs
• Configure preferences and set up advanced features
• Update your 911 address
• Purchase additional services and add-ons
• And much more!

The first time you log in, our Setup Wizard will help configure our most popular features.

Transfer your phone number
In most areas, you can port your existing number to Ooma for a one-time fee. You must maintain your current phone service until the porting process is completed, which usually takes about 1–3 weeks.
To check availability, to learn more, or to get started, please visit: my.ooma.com/port

Quick Reference

Play Key    
Press to hear your voicemail messages.
Press again to stop playback. Key will blink when  there are new messages.

Fast Forward Key
During voicemail playback, press to skip to the next  message. Press and hold to toggle Do Not Disturb.

Rewind Key
During voicemail playback, press once to replay the current message, and twice to skip to the previous message.
Press to adjust brightness of the status light.

Delete Key
During voicemail playback, press to delete the current message.

Volume Adjustment Key
Press to adjust the volume level.

Page Key (on rear of Base Station)
Press to locate your Ooma handsets.
Press-and-hold for three seconds to register  a new cordless Ooma device such as an HD2 Handset or Linx.

Status Lights

Base Station                                                                              4G Adapter

Ooma Usage Guide

Basic Operation

Making and receiving calls
To place a call, pick up a phone connected to your  Ooma Base Station and dial a phone number. To answer acall, pick up the phone as you normally would when it rings.

Call-waiting
Switch to a second incoming call by pressing the Flashkey on your telephone handset. The current call will automatically be put on hold. To switch back, press theFlash key again.

Blocking caller-ID
Disable your caller-ID on outgoing calls by dialing before you dial out. To disable caller-ID for all  calls, visit: my.ooma.com/privacy

911 emergency calling
In case of an emergency, dial to reach first responders. For your safety, always keep your addreup-to-date at: my.ooma.com/address

International and other calling services
A calling plan or prepaid balance is required to call outside the country. Visit my.ooma.com/prepaid toget started. Then dial followed by the countrycode and phone number. Your remaining time will be announced before the call completes.
NOTE: A prepaid balance is required for 411 calls.

Voicemail

Setting up
Pick up your phone and press the key on the Ooma Base Station. The system will walk you through setting up your PIN and recording a personal greeting.

Playing messages at home
When you have new messages, the  key will blink. Press the key to listen to your voicemail through the speaker.
You can also listen to messages through your phone. Simply dial your own phone number and follow the voice prompts.

Checking voicemail remotely
There are three ways to check voicemail remotely:
1 Phone: Dial your Ooma number. When the call rolls to voicemail, press the * key and enter your PIN.
2 Online: Listen to and manage your voicemail on the web at: my.ooma.com/inbox
3 Email: Forward your voicemail as an MP3 file to your email  or mobile phone (requires Ooma Premier). Set up  forwarding at: my.ooma.com/voicemail

Changing voicemail settings
Pick up the phone connected to your Ooma Base Station and press the key.
From the main menu, select option 2: “Change your settings,” then follow the instructions.

Ooma Premier™

Ooma Premier is a bundle of enhanced calling features that will get your home phone service firingon all cylinders. Here are some of the most popular features and benefits of a Premier subscription:

Making two calls at once
Press the Flash key on your handset, and you’ll get  a new Ooma dialtone.

Forwarding your voicemail
Forward your voicemail to email so you can listen to messages from your smartphone or computer. To set  this up, go to: my.ooma.com/voicemail

Staying connected on the go
Afraid to miss a call? Set up your Ooma Base Station to forward calls to your cell phone. Choose to forward all calls, only when your Internet is down, or to ring your home phone and cell phone at the same time. Set this up any time at: my.ooma.com/calling

Blocking telemarketers
Ooma blacklists have been designed to help you filter out telemarketers and other unwanted callers. To start blocking calls, visit: my.ooma.com/blacklists

Choosing a virtual number
Select a number from almost any calling area for a home office or to make it easy for friends and family in  another state to reach you. Get started at: my.ooma.com/numbers

Identifying callers
Don’t recognize the number? Enhanced Caller-ID will look up the caller’s name from a national database so you’ll have more than just the number to go by.

Monitoring your calls
Listen in as your callers leave their voicemail. The message will be played through the speaker in your Base Station. Only answer the phone if you decide you want to take the call.

Setting up 911 notifications
Gain some peace of mind by setting up your Ooma  system to send email or text message alerts whenever someone dials 911 from home. To set this up, go to: my.ooma.com/911

Using Ooma on your smartphone
Use your Apple or Android smartphone to make phone calls over any Wi-Fi or 3G/4G data connection with the Ooma Mobile app. To get started, go to: my.ooma.com/mobile

Turning off the ringer
Need some peace and quiet? Just press and hold the button or dial * 7 8 on your phone and all your  calls will roll straight to voicemail. To deactivate Do Not Disturb, press and hold again or dial *7 9 .

And much, much more
Explore all the features and benefits of Ooma Premier: my.ooma.com/premier

Troubleshooting

• • • logo is blinking red
      A blinking red logo indicates that your Ooma Base Station is not operational. It is normal for the logo to blink red for a couple of minutes during boot up. Otherwise, check the following to make sure everything is set up correctly:

• Verify that you have activated your device as described on Page 3. If you plugged in your device before going through the activation process, try rebooting it now.
• For Ethernet installations: Check that your  network cables are plugged in securely. Verify that the INTERNET port is connected to your router  (or modem).
  Check that your Internet connection is working. Try connecting a computer to the HOME port and browse to my.ooma.com. You should see the login screen for My Ooma. If not, troubleshoot your Internet connection.
• For 4G LTE only installations: Try moving the base Station and 4G adapter to a different location in your home. See Placement Advisory on page 4. Use the mobile setup app to view the signal strength. Test different locations for optimum performance.
• Try rebooting your Base Station, modem, and router  by pulling out the power and plugging them back in.

• logo does not light up
  Check that the AC adapter is plugged in and power is being supplied to the device.
• You don’t hear the Ooma dialtone If the Ooma logo is blue but you don’t hear a dialtone, check that your phone is correctly plugged into the PHONE port.
• Incoming calls do not ring your home phone
  When Do Not Disturb is turned on, the Ooma logo will  light up purple and all incoming calls will go directly to voicemail without ringing your phones. To turn off the feature, press and hold the button or dial from your phone.
• You are unable to hear your messages
  Check that the speaker hasn’t been turned off. Increase the volume level by pressing . The device will say what volume it has been set to.
• Voice constantly breaks up
  Voice quality is dependent on the speed and quality of your Internet connection. For 4G LTE Only Installations:  Try moving the Base Station and 4G adapter to a different location in your home. See Placement Advisory on page 4.  Use the mobile setup app to view the signal strength. Test different locations for optimum performance.

Add-Ons for Ooma Base Station

Ooma HD2 and HD3 handsets
The Ooma HD2 and HD3 handsets are a wire-free, whole-house solution. Designed specifically for Ooma, they can tap into most advanced features like contact list syncing, Facebook picture callerID, custom musical ringtones, access to the Instant Second Line, and more.

Ooma Linx
Don’t let your home’s  wiring stop you from putting a phone wherever you want.  The Ooma Linx device syncs wirelessly with the Ooma Base Station to support a telephone anywhere with an available electrical  outlet.

Ooma Home Security
Give yourself peace of mind that everything is fine at home by adding Home Security to your Ooma home phone service. With a variety of sensors to choose  rom for a fully-customized setup, a safer home is within reach.

Ooma mobile app
Available for both iOS and Android devices, the free Ooma mobile app allows you to make and receive phone calls, listen to voicemail, and manage your Ooma account right from your phone.

To learn more about these accessories for the Ooma Base Station, visit: my.ooma.com/products

Have a Question or Need Assistance?
Ooma has a wealth of available resources if you need assistance:
Support articles. Access our comprehensive knowledge base at support.ooma.com
User manuals. Access this guide and all other product manuals at ooma.com/userguide
Forums. Talk with your fellow Ooma customers and our support staff at forums.ooma.com
Live support. Still having trouble? Chat with a service representative at any time at support.ooma.com
Speak with a support specialist. M–F, 5am–5pm PST, or Sat/Sun 8am–5pm PST at 1-888-711-6662

525 Almanor Avenue, Suite 200
Sunnyvale, CA 94085
Learn more at www.ooma.com
or call 1-877-950-6662
© 2019 Ooma, Inc. All rights reserved. Patent Pending. Ooma, Ooma Telo, Ooma Connect 4G Adapter, Ooma Premier, Ooma HD2 Handset, Ooma HD3 Handset, Ooma Linx, Ooma Home Security, and the Ooma logo are trademarks or service marks of Ooma,  Inc. Other company and product names mentioned herein are trademarks of their respective companies. Mention of third-party  products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Ooma assumes no responsibility with regard to the performance or use of these products.

Getting Started
You’re just a few quick steps from making and receiving calls on your new Ooma HD2 Handset. This handset is the perfect companion to the Ooma Telo™—you’ll be able to access all Ooma features and even unlock new functionality! Before you begin, please make sure that your Ooma Telo is installed and operating properly, as your new handset cannot be set up without a functioning Telo.

Remove the battery cover located on the back of the handset by sliding it away from the center of the device. Insert the two rechargeable AA batteries, making sure that you align the flat end against the springs. Replace the battery cover by sliding it in the opposite direction.

WARNING: If you need to replace the batteries included with your handset, use only rechargeable Nickel Metal-Hydride (Ni-MH) batteries. Other types of batteries may damage the handset or create a risk of fire.

Plug the AC adapter into a power outlet and then connect the AC adapter cable to the charging cradle. Put the handset on the cradle.

When the handset is on its cradle, it willshow a lightning bolt in the battery icon when it is charging.

We recommend that you leave the handset on the cradle for 30 minutes before proceeding to the next step. The handset requires 10 hours to fully charge.

Press the Page key on your Ooma Telo and hold it down for three seconds to activate registration mode. When the handset detects the Telo, press the YES soft key to proceed.

Once the handset is successfully registered, the home screen will be displayed.
Each Ooma Telo supports up to four Ooma HD2 Handsets.

IMPORTANT: The Ooma HD2 Handset is not compatible with the first-generation Ooma Telo Handset. If you wish to switch from using the original Ooma Telo Handset to the new Ooma HD2 Handset, you must first dial on a phone connected to your Ooma Telo. The Telo will reboot and download a new version of the software. The upgrade will take about 5 minutes to complete.
Once the Telo is back in service, repeat Step 3. The Telo will now connect to your HD2 Handsets. Any older Telo Handsets will no longer work.

After the handset is registered to your Telo, it will display a home screen similar to the one pictured below.

Your Ooma HD2 Handset has an easy-to-use interface that puts the most common features at your fingertips while still letting you accessall the advanced features the handsetis capable of.

Accessing the main menu
Press the  key from the  home screen.

To select an item
Use the navigation pad to scroll through a menu until you have highlighted the item you want, then press the center Select key.

Using the soft keys
There are two context-sensitive soft keys just under the display. Shortcuts to popular functions are assigned to these keys. The handset will update the label above the keys as you use the phone. Press the appropriate soft key to invoke the assigned function.

Accessing other options
To see a list of all available functions on a screen, press the Options soft key.

To exit a menu
Press the key or left on the navigation pad to go back one menu level. Press to exit all menus.

The following options are available from the main menu:

Placing and Receiving Calls
There are two ways to place a call. You can dial the number first like a cell phone, and then press . This gives you the added convenience of automatically searching your phonebook as you dial. Alternately, you can place a call in a traditional manner by pressing first before you dial.
To answer a call, press when the phone is ringing.
You may end a call by pressing .
To make a second call while you are already on the phone, press to switch lines and then dial the phone number.
Note: This requires the Instant Second Line feature of Ooma Premier.

Joining an Existing Call
You can join an existing call-in-progress by picking up an unused handset and pressing . Press the Join soft key and then select the line you wish to join.

Picture Caller-ID
When an incoming call comes in, you’ll see the associated phone number on the display.
If the caller is in your Ooma phonebook, you’ll also see their name and picture (if available) shown on the handset display. Note: Ooma Premier users will see the caller-ID name even if the caller is not in your phonebook.

Call-waiting
Switch to a second incoming call by  pressing or the Answer soft key. The current call will be automatically placed on hold. Switch back to the first call by pressing again.

Speakerphone
Press the   key to start a call in speakerphone mode, or during a call to switch to speakerphone. Press again to go back to using the earpiece (or headset if one is plugged in).

Muting the Microphone
While you are on a call, you can turn the microphone off by pressing the Mute soft key. Press the Unmute soft key to turn the microphone on again.
Volume Adjustment
To adjust the ringer volume, press  up/down on the navigation pad while you’re on the home screen. To adjust the call volume, press up/down while you’re on a call. This will adjust the volume setting for the  earpiece, speakerphone, or headset depending on which one is active.

Handset Paging
To locate your handset, press the   key on the Ooma Telo. All handsets that are powered on will chime for 30 seconds.
Press on the handset to stop the chime.
International Calls
To place an international call, dialfollowed by the country code and phone number. Depending on your account settings, you may hear your prepaid balance announced before the call is connected.
To make international calls and access other premium services such as 411, you must charge up your prepaid account at: my.ooma.com/prepaid

Phonebook
Set up your phonebook by going to: my.ooma.com/contacts 

You can add new contacts manually or import existing contacts from many popular applications and sites.

To sync your phonebook down to your handsets, click the Sync button on the web page or select Services from the main menu on your handset and then Sync config.

To place a call using your phonebook, select Phonebook from the main menu to bring up a list of your contacts. Use the navigation pad to scroll and then press Select to view a list of phone numbers for a contact. Choose one and then press to place the call.

Voicemail Playback
To access your voicemail account, press the Voicemail soft key from the home screen and follow the audio prompts.
When listening to your voicemail, press
to play the previous message, press
to replay the current message and
to skip to the next message. Delete
the current message by pressing ,
and save by pressing .
Press to end voicemail playback.

Call Logs
Select Call Logs from the main menu and use the navigation pad to scroll through a list of your recent calls. Press to return a call.

Redial
Press to bring up a list of previously dialed numbers. Scroll through the list  and then press to redial.

Intercom
Use the intercom to connect with other members of your household. To use this feature, select Intercom from the main menu. Choose a handset you wish to call or select Call All to ring all handsets.

Baby Monitoring
Baby monitoring lets you listen in on another room when you’re busy elsewhere in your home. Monitoring works in one direction, with one handset acting as a remote microphone and the other handset acting as a speaker.

The first time you use this feature, you must enable the function on the handset you will use as a remote microphone. Goto Settings from the main menu and  turn on the Baby monitor option. The handset is now ready to be monitored.

Now pick up the handset you will use as the speaker. Select Intercom from the main menu. Choose the handset you wish to monitor and then press the Monitor softkey.

Favorites
Set up a list of your favorite callers for easy access. Add a phone number from your call logs, redial list, or phonebook by highlighting the number and then pressing the Options softkey and selecting Add to favorites. Select which speed dial slot you want the number to be assigned to.

Access your favorites by pressing # from the home screen and then the speed dial slot number you wish to dial.  You may also press and hold the speed dial slot number from the home screen to make the call directly.

Ooma Premier is a collection of advanced calling features that have been designed to enhance the capabilities of your home phone. With over 25 features to choose from, there’s something for everyone!

In addition to the features described below which take advantage of  your Ooma HD2 Handset, Premier subscribers can also access privacy protecting features to  lock telemarketers, call forwarding options to prevent missed calls, and many other convenient features that greatly enhance the capabilities of your home phone.
To learn more about all of the features available in Ooma Premier, visit:  my.ooma.com/premier

Send to Voicemail
When an incoming call comes in, press the Options softkey and then select  Send to VM to send the call directly to voicemail. You can also send an active call to voicemail.

Do Not Disturb
You can engage Do Not Disturb and send all calls straight to voicemail. Toggle Do Not Disturb on and off by pressing the DND soft key from the home screen or selecting the Do Not Disturb option from the Services menu.

Voicemail Monitoring
When an incoming call goes to voicemail, you’ll be able to hear the  caller leaving their message through the handset speaker.

Press if you want to pick up the call, or press to shut off the speaker.

Instant Second Line™
If someone else is already on a call, pick up any Ooma handset and press to get a fresh Ooma dialtone to make a second call. You’ll see the line indicator light up when you’re on the second line.

Enhanced Call Waiting
If someone is already on the line and you receive a second incoming call, any Ooma handsets not in use will ring. Press to answer the call.

Three-way Conferencing
With calls on both lines, press the  Options softkey and then select the 3-way conference option to merge both lines together. To split the conference into individual calls, press  the Options softkey and then select the  Stop conference option.

Virtual Numbers
Select a second phone number for your in-laws, home business, or to make it easy for loved ones living in another area code to reach you. To configure this feature, go to: my.ooma.com/numbers

Personal Devices
Each Ooma HD2 Handset can be configured as a personal device, allowing you to set up a separate phone number and voicemail account for a home office or a member of your household.

Your personal device will have a separate My Ooma account, allowing  you to customize your new phone line exactly the way you want it. To configure this feature, go to: my.ooma.com/numbers

My handset doesn’t work
• If your phone cannot register to your Telo, you might have a first-generation Ooma Telo Handset and your Telo is running in a mode that does not support the new Ooma HD2 Handset. Dial  from a phone connected directly to the Telo, wait for your Telo to reboot and then try again.
• Make sure your batteries are properly installed and sufficiently charged.

My phone doesn’t ring
• Your ringer may be turned off. Increase the ringer volume by pressing up on the navigation pad from the home screen.
• Check the signal quality with the signal strength indicator. Bring the handset closer to the Telo and try to answer an incoming call.
• When DND is on, the status bar will display and all incoming calls will go directly to voicemail. To turn this feature off, press the DND soft key on the home screen.

I don’t hear a dialtone
• Verify that your Ooma Telo is powered on and working properly. The Ooma logo should be lit blue. If you have a regular phone, plug it into the PHONE port of the Telo to check for dialtone.

My handset won’t charge
• Make sure the charging cradle is plugged in.
• Make sure that the handset is placed in the cradle securely.
• Remove the batteries from the handset and re-install them. Replace the batteries with new Ni-MH rechargeable batteries if your current set no longer works.

I hear noise or static
• Bring the handset closer to the Ooma Telo to see if quality improves.
• Try moving your Ooma Telo and handset away from devices that may generate interference (other phones, computers, wireless devices, electrical appliances like microwaves).

Call quality is not good
• Try adjusting the earpiece volume by pressing up/down on the navigation pad.
• Move closer to the Ooma Telo to see if the audio quality improves.
• Ensure that the handset batteries are fully charged.
• Problems with voice quality might be due to your Internet connection. Please visit www.ooma.com/support for tips on troubleshooting your Internet connection.

Need Assistance?
Check out these resources for troubleshooting guides or additional help:
Online knowledgebase: www.ooma.com/support
User manuals: www.ooma.com/userguide
Community forum: forums.ooma.com
Live customer care: 1-888-711-6662 (US) 1-866-929-6662 (Canada)

What this Warranty Covers. Ooma agrees to provide a limited warranty to the holder of a valid proof of purchase (“Consumer” or “you”) that the Ooma HD2 Handset contained in this package (“Product”) is free from material defects in material and workmanship, subject to the exclusions noted below. This limited warranty extends only to the Consumer for Products purchased and used in the United States of America or Canada.

What Ooma Will Do. During the warranty period, Ooma or its authorized service representative will repair or replace, at its option, without charge, a Product which is found to be materially defective in materials or workmanship and returned to Ooma.  Ooma, at its option, may use new or refurbished replacement parts to repair the Product, or may replace the Product with a new or refurbished product having the same or similar function.

How Long this Warranty Lasts. This limited warranty shall expire one (1) year from the date of the Product purchase. Replacement or refurbished parts and products are warranted for the original Product warranty period. This warranty terminates if you sell or transfer your Product.

What this Warranty Excludes. This limited warranty does not cover: (a) the cost of shipping and handling for returned and replacement products, or damage or loss during shipment for warranty service; or (b) any software (which is governed exclusively by the licensing terms of such software); or (c) any Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling that is contrary to operation instructions, neglect, acts of god, inundation, fire, water or other liquid intrusion, or force majeure; or (d) any Product that has been damaged due to repair,  alteration, or modification by anyone other than an authorized service representative of Ooma; or (e) any Product to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or (f) any Product whose identifying information has been removed, altered or rendered illegible; or (g) any Product purchased, used, serviced, or shipped for repair from outside the United States or Canada, or that is returned without a valid proof of purchase; or (h) any indirect or consequential harm caused as a result of any defect or failure of the Product to properly operate, including without limitation lost data or inability to communicate.

How to Get Warranty Service. To obtain warranty service, call Customer Support toll-free at 1-888711-6662 (USA) or 1-866-929-6662 (Canada) for detailed information, including instructions on how and where to return your Product and on any applicable costs associated with a repair, replacement or exchange. You may be required to provide proof of purchase before obtaining warranty service, and it is your sole responsibility to maintain such proof (e.g., a sales receipt).
Returned products that are determined not to be materially defective will be subject to a handling fee. If you disagree with any of our decisions with respect to warranty service, you have the right to contest that decision as permitted under applicable laws and regulations.

How State Law Applies. This limited warranty gives  you specific legal rights. You may also have other  rights which vary from state to state.

Limitation on Liability. THIS WARRANTY IS THE COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT FOR THE PRODUCT BETWEEN YOU AND OOMA. NO ONE IS AUTHORIZED TO MAKE MODIFICATIONS TO THIS LIMITED WARRANTY AND YOU SHOULD NOT RELY  ON ANY SUCH MODIFICATION. OOMA RESERVES THE RIGHT TO CHANGE ITS LIMITED WARRANTY WITHOUT PRIOR NOTICE FOR FUTURE SALES. OOMA DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO ITS PRODUCTS, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, COURSE OF DEALING, TRADE USAGE OR PRACTICE OR THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT OF THIRD PARTY  RIGHTS. MOREOVER, OOMA SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR  CONSEQUENTIAL DAMAGES OF ANY NATURE ARISING OUT OF, OR IN CONNECTION WITH, THE LIMITED WARRANTY OR THE USE OR PERFORMANCE OF ANY PRODUCT, WHETHER BASED ON CONTRACT OR TORT, INCLUDING NEGLIGENCE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE TOTAL AGGREGATE LIABILITY BY OOMA FOR DAMAGES OF ANY NATURE, REGARDLESS OF FORM, ACTION OR FORESEEABILITY, SHALL IN NO EVENT EXCEED THE AMOUNT PAID BY YOU TO US FOR THE PRODUCT UPON WHICH LIABILITY IS BASED. SOME STATES AND/OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, AND/OR DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND/OR EXCLUSIONS MAY NOT APPLY TO YOU. IF SUCH IS THE CASE, TO THE EXTENT PERMITTED BY APPLICABLE LAW, OOMA LIMITS THE DURATION OF ANY IMPLIED WARRANTIES TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

What the FCC wants you to know
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received,  including interference that may cause undesired  operation. Privacy of communication may not be ensured when using this device.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against producing harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful  interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
• Try moving your Ooma Telo and Ooma HD2 Handset away from devices that may generate interference, including: computers, wireless devicesand electrical appliances (such as microwaves).

Changes or modifications to this equipment not expressively approved by the party responsible for compliance, or operation of this product in any way other than as detailed to by the User Manual could void the user’s authority to operate this equipment.

To insure the safety of many users, the FCC has established criteria for the amount of radio frequency energy various products may produce depending on their intended use. This product has been tested and found to comply with the FCC’s exposure criteria. The Ooma HD2 Handset FCC model number is XFT-TELOHS400.

This device complies with Industry Canada licenceexempt RSS standard(s). Operation is subject to the following two conditions; (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

When using telephone equipment, including the Ooma HD2 Handset, basic safety precautions should always be followed to reduce the risk of fire, electric shock, damage to equipment, loss of property,  severe injury to persons or even loss of life, including  the following:
• Do not use this equipment and all related accessories near or under water, for example, near a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, near a swimming pool, under the rain, do not plunge any parts in water or any other liquid.
• Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning.
• Use only the charging cradle indicated in this manual and included in the original product box, if necessary order a new replacement charging cradle from Ooma.
• Do not insert the power adapter into an extension cord, receptacle or outlet unless the prongs can be fully inserted, failure to do so may cause electric shock  or excessive heat resulting in a fire.
• Do not overload power outlets and extensions cords, otherwise it can result in fire or serious electrical shock.
• To prevent overheating, situate all parts of the product away from heat sources such as radiators, heat registers, stoves, or other fixtures, appliances and products that produce heat or any area where proper ventilation is not provided.
• Unplug with caution the product from power outlets or USB ports if it emits smoke, an abnormal smell or makes unusual noise. These conditions may cause fire or electrical shock.
• Do not disassemble the charging cradle, it contains no user-serviceable parts.
• On the Ooma HD2 Handset, the battery cover is removable and the rechargeable batteries may be replaced. Do not disassemble any other part of the Ooma HD2 Handset, it contains no user-serviceable parts.
• Unplug the product from any power outlet or USB port before cleaning. Do not use liquid or aerosol cleaners, use a damp cloth or a microfiber cloth for cleaning.
• Do not allow anything to rest on the Ooma HD2 Handset, its charging cradle, or power adapter.
• Unplug the product from the power outlet if the cable or power adapter prongs are damaged or frayed, if liquid has been spilled onto the product, if the product has been exposed to rain, water or any other liquid, if the internal components of the Ooma HD2 Handset, charging cradle, or its power adapter are exposed.
• Do not use the Ooma HD2 Handset to report a gas leak in the vicinity of the leak as it could ignite the gas.
• The power adapter is intended to be correctly oriented in a vertical or floor mount position, the prongs are not designed to hold the power adapter in place if it is plugged upside down, for example do not use facing down power outlets on a ceiling, under a table or in a cabinet.
• Use only RECHARGEABLE batteries. The batteries must be Ni-MH (Nickel-Metal Hydride) type and AA (R6) size. Do NOT use Alkaline, Manganese, Ni-Cd batteries.
• Do not mix old and new batteries. Batteries must be inserted with the polarities (-) and (+) in correct positions.
• Do not try to open, mutilate or burn batteries. Exposure to or swallowing the ingredients contained within or their combustion products could be harmful. Nickel is a chemical known to state of California to cause cancer.
• Be careful when handling the batteries. Conductive materials such as bracelets, silverware, metallic surfaces may create a short-circuit leading to a battery overheat and would cause burns or release of toxic ingredients.
• Do not intentionally short-circuit the batteries.
• Remove the batteries from the Ooma HD2 Handset before shipping or storing the product.
• Do not throw your old batteries in the trash. Please call 1-800-8-BATTERY (1-800-822-8837), they will provide you with the address of the recycling center nearest to you.

© 2014 Ooma, Inc. All rights reserved. Reproduction  in whole or in part without written permission is prohibited. Ooma, the Ooma logo, Ooma Telo, Ooma HD2 Handset, Ooma Premier and all other Ooma company, product and service names and slogans are trademarks of Ooma, Inc. All other product, service or brand names are the property of their respective owners. Patent pending.

OOMA TELO

Making Calls

Domestic phone number: Dial the 10 or 11-digit phone number.
International phone number: Dial 011, then the country code and phone number.
Emergency call: Dial 911.
Instant Second Line : When you have an active call, press the Flash key on your phone and you’ll get a new Ooma dialtone to make another call.
Three-Way Conferencing  : Dial *3 to conference two active calls together.

Receiving Calls

Answering a call: Pick up your phone when it rings.
Answering call waiting: Press the Flash key on your phone when you hear the call waiting tone.
Press the Flash key again to return to the original call.

Protecting Your Privacy

Block your caller-ID: Dial *67, then dial the number.
Unblock your caller-ID: Dial *82, then dial the number.
Enhanced Caller-ID: See the name and phone number of the caller on your home phones when you receive a call.
Block telemarketers: Instantly block close to 1 million phone numbers associated with telemarketers and spammers. Get started at my.ooma.com/blacklists
Do Not Disturb: Need some peace and quiet? Press and hold the button or dial *78 on your phone and all your calls will roll straight to voicemail.
To deactivate Do Not Disturb, press and hold again or dial *79.

Voicemail Basics

Set up voicemail: Pick up your phone and press the key on the Ooma Telo. Follow the voice instructions.
New message indication: When you have new voicemail messages, the key will blink.
Changing voicemail settings: Pick up your phone and dial your own phone number.
Select Option 2 from the main menu.

Listening to Messages

Listening on the Telo: Press the key on the Ooma Telo.
Listening on your home phone: Pick up your home phone and dial your own phone number.
Listening on a remote phone: Dial your own phone number. When the call rolls to voicemail, press
the * key and enter your voicmail PIN.
Listening from a web browser: Go to my.ooma.com in your browser and log in.
Listening on a smartphone: Download the Ooma mobile app and log in.

Advanced Voicemail

Voicemail Monitoring: Listen in through the speaker in your Telo as callers leave their
voicemail. If you decide to take the call, just pick up your home phone.
Send to Voicemail: Press the button when the phone rings to send a call straight to voicemail.

Mobility

Mobile app Download the Ooma mobile app for iOS or Android devices and make free domestic calls on the go.
Multi-Ring: Forward incoming calls to a remote number (such as a cell phone) or to your Ooma mobile app.

Ooma Office Base Station

Quick Installation Guide

Introduction

Setting up your Ooma Office Base Station is quick and easy.

Your Base Station includes one phone jack for connecting an analog phone/fax machine. The Base Station also includes a wireless radio that can link with up to four Ooma DP1 desk phones or Linx devices (for connecting additional analog phone/fax machines). If you wish to use more than four DP1 or Linx devices, you will need additional Base Stations.

Package Contents

Step 1 Get Started

Otherwise, you will need to add your Base Station to your Ooma Office account.

• If you are a new Ooma Office customer, please visit
  http://office.ooma.com/activate
• If you are an existing Ooma Office customer, please visit
  http://office.ooma.com/add_device

Step 2 Connect your Base Station to the Internet

Use your Ethernet cable to connect the TO INTERNET port of the
Base Station to an open Ethernet port of your router or switch.

Step 3 Power Up Your Base Station

Plug the provided AC adapter into the POWER port. It is normal for the status light on the front of the Base Station to blink amber for several minutes while the device is booting up. The status light will turn solid blue once the system is fully functional.

NOTE: Ooma is constantly working to improve Ooma Office and we frequently upgrade the Office software. If your device requires a software upgrade it may take 10-30 minutes to boot up the first time you plug it in. This is normal. Do not unplug the Base Station while it is upgrading. It will automatically reboot after the upgrade is complete.

Step 4 Connect Phones or Fax Machines

You may connect an analog phone or fax directly to your Base Station via the PHONE port.
If you’d like to connect DP1 or Linx devices, please follow the instructions included with those devices.

Once completed, you are ready to start calling!

Alternative Setup Option

For optimal voice quality, your Base Station should be installed between your modem and router.

Quick Reference Guide

Front view

System status indicator

• Lights up blue when system is operational.
• Blinks amber when device is booting up.
• Blinks amber when Ooma service is not working.
• Blinks blue rapidly when device is in pairing mode.
• Alternately blinks blue and amber during a software upgrade

Back view

TO INTERNET:
Plug in your modem or router to connect your Base Station to the Internet.
PHONE:
Connect your analog telephone or fax machine with a standard telephone cable.
PAGE:
Press and hold to pair a new device.
USB:
Connect optional accessories such as the Ooma Wireless Adapter.
POWER:
Connect the included AC adapter to power the Base Station.
LOCAL NETWORK:
Connect a computer or router to the Base Station for additional setup options.

Troubleshooting

Base Station status indicator is blinking amber

A blinking amber status indicator means your Base Station is not operational. Below are a few troubleshooting steps to take:

• Your Base Station may not be connected to the Internet. Check that your network cables are plugged in securely. Verify that the TO INTERNET port is connect to your modem, router, or switch and that the green LED at the top of the port is illuminated.
• Try rebooting your Base Station, modem, router, and or switch by power cycling the devices.
• Verify that you can access the Internet via the network port to which the Base Station is connected. To test this, you can connect a computer to the LOCAL NETWORK port of the Base Station and navigate to http://office.ooma.com. You should see the login screen for Ooma Office Manager. If not, troubleshoot your network connection.
• Your Base Station may be unable to register with the Ooma network. Verify that you have activated your device by logging in to the Ooma Office Manager portal: http://office.ooma.com

The phone connected to the Base Station has no dial tone

If the system status indicator on the Base Station is blue, but you don’t hear a dial tone, check your phone or fax machine is correctly plugged into the PHONE port on the Base Station.

I hear an “extension has not been set up” error message when I pick up the handset

Log into Ooma Office Manager, navigate to the Devices section to confirm the Base Station phone port has been assigned to a user. If it has not been, assign the Base Station to the desired user.

NOTE: If your Base Station is not listed as an available device, please contact Ooma Office Support at 866-939-6662 (US), or 877-948-6662 (Canada).