What’s in the box

Please Read Before Use

	Location The gateway is designed for indoor use only. Place the gateway in a central location for the best WiFi performance.
	Airflow • Do not restrict airflow around the gateway. • The gateway is air-cooled and may overheat where airflow has been restricted. • Always allow a minimum clearance of 5cm around all sides and the top of the gateway. • The gateway may become warm during normal use. Do not cover, do not put in an enclosed space, do not put under or behind large items of furniture.
	Environment • Do not place the gateway in direct sunlight or any hot areas. • Safe operating temperature of the gateway is between 0° and 40°C • Do not allow the gateway to come in contact with any liquid or moisture. • Do not place the gateway in any wet or humid areas such as kitchen, bathroom or laundry rooms.
	Power Supply Always use only the power supply unit that came with the gateway. You should immediately stop using the power supply unit if the cable or power supply unit is damaged.
	Service There are no user-serviceable components in the gateway. Do not attempt to disassemble, repair, or modify the gateway.
	Small Children Do not leave the gateway and its accessories within the reach of small children or allow them to play with it. The gateway contains small parts with sharp edges that may cause an injury or which could become detached and create a choking hazard.
	RF Exposure The gateway contains a transmitter and a receiver. When it is on, it receives and transmits RF energy. The gateway  conforms with the radio frequency (RF) exposure limits adopted by the Australian Communications and Media Authority Radiocommunications (Electromagnetic Radiation – Human Exposure) Standard 2014 when used at a  distance of not less than 20 cm from the body.)
	Product Handling • Always treat the gateway and its accessories with care and keep it in a clean and dust-free place. • Do not expose the gateway or its accessories to open flames. • Do not drop, throw or try to bend the gateway or its accessories. • Do not use harsh chemicals, cleaning solvents, or aerosols to clean the gateway or its accessories. • Please check local regulations for the disposal of electronic products. • Arrange power and Ethernet cables in a manner such that they are not likely to be stepped on or have items placed on them.

Getting Started

Pre-configured?
If you received the Netcomm NF18MESH modem from More, the device will be pre-configured. Follow the steps specific to your FTTP NBN connection on the following pages to get connected.

How to connect your Netcomm modem: FTTP Connections

Step 1
Locate the NBN connection box that has been installed inside your property.

Step 2
Gently lift the cover of the NBN Connection Box. To do this press the two clips on either side and lift the cover at an angle.

Step 3
Ensure that the power cable is securely in place and that the ‘Power’ and ‘Optical’ lights are showing a steady green on the connection box.

Step 4
Now look on the underside of the NBN Connection Box where you can see the Uni-D ports surrounded by yellow.

Using an Ethernet network cable, connect your router from its WAN port to the relevant Uni-D port on the NBN Connection Box. We generally activate the next available Uni-D port – starting with Uni-D 1. We will detail your Uni-D port number in our emails to you.

Step 5
Check lights. After you have successfully connected your modem please wait a couple of minutes for it to connect to the network.
Once connected to the network, the Power, WAN & WiFi 2.4 – 5 lights will display a steady green light. The Internet light will be flashing.

Final Steps
After you’ve completed the steps to connect your NetComm NF18MESH modem, wait up to 20 mins to connect to your devices.
Once connected, run a test to check the speed of your connection at www.speedtest.net
If the modem is still not connected after 20 minutes, please contact our technical support team for further assistance:
Technical Support
If you require assistance setting up your BYO device our team is available.

1800 733 368
7am – Midnight (Weekdays) AET
8am – 8pm (Weekends) AET
Overseas: +61390219630
WhatsApp: +61480096696

How to connect an NF18MESH modem (That is NOT pre-configured)

Before You Begin

Ensure that you have the following information on hand

• How your INTERNET SERVICE will physically connect to the gateway, see below.
• The SETTINGS are specific to your type of service.

These are two ways to connect the gateway to the Internet service:

Ethernet WAN
This is the most common access type in Australia and New Zealand and covers fixed-line technologies such as nbn™ FTTP, HFC, FTTC as well as nbn™ Fixed Wireless and Sky Master satellite services. This type of Internet service uses the blue WAN port on the back of the gateway to connect to the dedicated connection box installed by your access network provider.

ADSL or VDSL
These access types are provided by nbn™ FTTB, FTTN, or ADSL/VDSL over a traditional telephone line.
This connection uses the grey DSL port of the back of the gateway.

Logging in to the web interface

1. Open web browser
   (such as Mozilla Firefox or Google Chrome), type http://cloudmesh.net into the address bar and press Enter.
   If you encounter difficulties connecting, type http://192.168.20.1 and press Enter.
2. At the login screen
   Type admin into the Username field. In the Password field, enter the password printed on the gateway label
   (affixed to the back panel of the gateway) then click the Login > button.

Note – The graphics that appear in the section represent the display from a Windows browser. The same graphics will display differently when viewed on a handheld device.
If you’re unable to log in, perform a factory reset of the modem.

Using The First-Time Setup Wizard

Upon first login
The gateway displays the first-time setup wizard.
We recommend using the wizard to configure your Internet connection.
Click the Yes, start the setup wizard button.

1. Under Internet Services
   select Ethernet WAN.
2. Under Connection Type
   select the type of connection your ISP has configured for you, i.e. PPPoE, Dynamic IP, Static IP or Bridge.
3. Enter the details
   Enter the details required for your specific Connection Type.

Using The First-Time Setup Wizard Ethernet WAN

PPPoE
Enter the username and password, 802.1P priority and VLAN Tag provided in your connection email from More.
When you have finished, click the Next > button to go to the WIRELESS settings.

Using The First-Time Setup Wizard Wireless

1. On this page
   You can configure the wireless networks of the gateway, Enter the Network Name (the name displayed on client devices when they scan for wireless networks), the Security Key Type (encryption type) and the WiFi password.
2. When you have finished
   Click the Next > button.

Using The First-Time Setup Wizard Phone

1. Configuration of VoIP telephone is optional
   If you do not intend to use a telephone handset with the gateway, click the Next > button to skip this section
2. To configure a telephone
   Enter the details into the fields shown for each line you wish to use. If you do not know the values to enter, contact More. Click the Next > button when you have finished.

Using The First-Time Setup Wizard Gateway Security

1. We highly recommend
   that you configure a new username and password to access the gateway.
2. Usernames and passwords are case sensitive
   can be up to 16 characters in length and may comprise letters, special characters and numbers without spaces.

When you have finished entering the new credentials, click the Next > button.

Using The First-Time Setup Wizard Timezone

1. Specify the timezone
   where the gateway is located for correct timekeeping and the log-keeping function of the gateway.
2. Click the Next > button
   when you have chosen the correct timezone.

Using The First-Time Setup Wizard Summary

1. The wizard displays a summary of the entered information
   Check that the details are correct. If they are correct, click the Finish > button.
   If they are not, click the < Back button to go back to the relevant screen to make changes.
2. When you click the Finish > button
   the gateway returns you to the SUMMARY page.

© More 2022
| FTTP Connections
more.com.au

USB Storage Setup Guide

The Storage Service options enable you to manage attached USB Storage devices and create accounts to access the data stored on the attached USB device.

This guide has been revised to include the latest changes and updates from the NF18ACV’s new NC2 web user interface.

The storage device info page displays information about the attached USB Storage device.

1 Open a web browser (such as Internet Explorer, Google Chrome or Firefox), type http://192.168.20.1 into the address bar and press enter.

2 At the login screen, type admin into both the User Name and the Password fields and click Log In.

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3 Click on the Content Sharing menu at the left of the page.

4 Enable Samba (SMB) Share and provide user account details.

Click the Apply/Save button to create a user account.

5 Adding an account allows the creation of specific user accounts with a password to further control access permissions.

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1 Exit out from the NetComm router’s WEB Interface page and open “Windows Explorer” and type \192.168.20.1 on the top address bar.

Note –­ Windows Explorer is different from the Internet Explorer. You can open a Windows Explorer by opening Computer or Documents.

Important -­ Turn off firewall/ antivirus firewall if it has no connection to USB storage through Wireless.

2 When prompted for login details, type the Storage User Account Username and Password. The example below uses “user1” as the username.

3 Once you have logged in, you will be able to view and edit the contents of the USB storage device.

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1 On you Mac click on Go > Connect to a Server.

2 Enter the path to the network drive you want to map, ie: smb://192.168.20.1 then click Connect.

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3 Enter your Storage User Account user Name and Password as shown below and click the Connect button to mount the network drive.

4 The drive will now appear on your finder window sidebar.

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Restore Factory Default Settings Guide

This guide has been revised to include the latest changes and updates from the NF18ACV’s new NC2 web user interface.

A factory reset on the NF18ACV returns all settings to the default settings as they were when shipped from the factory.

Important ­- It is particularly important to perform a factory reset after upgrading the NF18ACV firmware to ensure the firmware installation is completed correctly.

There are two methods that can be used to perform a successful factory reset:

Use the NF18ACV’s graphical user interface (GUI) to complete a factory reset.

Manually perform a factory reset using the reset pinhole at the back of the NF18ACV.

This guide will explain both methods to complete a successful factory reset.

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1 Open a web browser (such as Internet Explorer, Google Chrome or Firefox), type http://192.168.20.1 into the address bar and press Enter.
2 At the login screen, type admin into both the User Name and the Password fields and click the Login> button.

1 Click on the Advanced menu on the left hand side of the screen, then click on the Configurations option in the System group.

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2 To reset the NF18ACV to its factory settings, select the Factory Reset radio button and click the Restore Default Settings button.

Note ­- You may also perform configuration Backup and restore configuration from this page.

3 A pop-up dialog box will prompt: “Are you sure you want to restore factory default settings?”

4 Click OK to confirm the reset.
5 The NF18ACV will reboot.
6 After the NF18ACV has rebooted you will need to log in to the NF18ACV and re-enter your broadband connection settings such as your ADSL/VDSL User ID and Password, etc. Please use the Quick Start Guide to set up your router.

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1 Ensure the NF18ACV is powered on.
2 On the back side of the NF18ACV, there is a small hole in the plastic with the word “Reset” printed above it.
This is the recessed reset button:

3 Insert the end of a paper-clip or other rigid, thin piece of metal into the Reset pinhole and depress and hold in for 10-12 seconds.
If this does not happen:
a Disconnect the power supply cable for 30 seconds and then reconnect it.
b Then depress the Reset button and hold in for 10-12 seconds.

4 The NF18ACV is back to its factory defaults, you now need to reconfigure the broadband settings via the user interface.

Note –­ If you had previously backed up your configuration, you can now restore your settings by uploading your .config file.

5 To reconfigure the broadband settings :
a Open a web browser (such as Internet Explorer, Google Chrome or Firefox), type http://192.168.20.1 into the address bar and press Enter.
b At the login screen, type admin into both the User Name and the Password fields and click OK or Log In.

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NDD-0203-02
FTTC G.Fast/VDSL Installation Assistant

Device Features

Specifically designed to assist field technicians with the installation and maintenance process in pits and poles, the Installation Assistant connects to the DPU and delivers the necessary power to:

• Perform the GPON registration
• Test the connection to the GPON network
• Test the G.Fast/VDSL connectivity using a third-party device

Key Features

• Ease of use
• Pass-through socket for connection to G.Fast/VDSL modem or tool for connectivity testing
• Ergonomic design for single-handed operation
• Battery-powered- Removable battery pack
• Supports in-car charging
• Battery life indicator
•  Status and fault indicators
• Built-in wrist strap
• IP54 Rated

Battery charger

What’s in the box?

	1 x FTTC G.Fast/VDSL Installation Assistant (NDD-0203-02)
	1 x Battery pack (Li-ion, 10.4Ah, removable)
	1 x Dual RJ11 lead
	1 x 240 V AC to 12 V DC adapter with IEC-C7 cable
	1 x Carry Case
	1 x Battery charging base (12 V DC)
	1 x 12 V DC Charge lead with cigarette lighter plug
	1 x Magnetic wand
	1 x Quick Start Guide

Technical Specifications

INTERFACES

• 1 x RJ11 Output port to power DPU
• 1 x RJ11 G.Fast / DSL Port for testing
• Multi-functional power button
• 3 x Multi-coloured LEDs providing
  – Power status
  – Link status
  – Battery status

POWER

• Power source: Removable 10.4Ah Li-ion battery
• Battery life: >5 hours on a single charge
• Charge time: approx. 7 hours

BATTERY CHARGER

• 2.1 mm DC Jack interface

ACCESSORIES

• 2.1mm DC Jack cable
• AC/DC adaptor
  – Input: 90-260 V AC
  – Output: 18V/3A DC
• Dual RJ11 lead-in cable:
  – RJ11 lead connector life: 500 insertion cycles

DIMENSIONS AND WEIGHT

• Dimensions: 200 mm (L) x 140 mm (W) x 55 mm (H)
• Weight: 1 kg

ENVIRONMENTAL

• IP54 rated FTTC G.Fast/VDSL Installation Assistant
• Operating temperature range
  – -5 °C to 50 °C
• Charging temperature range
  – 0 °C to 40 °C
• Humidity
  – 10% – 95% (non-condensing)

REGULATORY COMPLIANCE

• RCM Compliant
• ROHS
• WEEE

Listen.
Innovate.
Solve.

For over 35 years, NetComm Wireless has engineered new generations of first-to-market technologies and helped to change the way that the world communicates.
Innovation comes from our people. Working together, from all parts of the globe, we listen to our customers and achieve innovation through a unique understanding of the challenges and opportunities of a connected world.
No matter the challenge, we look at the world through the eyes of our operator partners and customers and innovate solutions engineered to deliver lasting results in line with specific business needs.
Whether transforming rural and regional communities with superfast Fixed Wireless; optimizing business efficiencies with smart wireless Industrial IoT (IIoT) solutions, or extending network infrastructure with Fibre or Cable to the distribution point – NetComm Wireless is backed by the experience, expertise and capabilities needed to optimise outcomes.

Head Office Australia
NetComm Wireless Limited
18-20 Orion Rd,
Sydney NSW 2066,
Australia
Phone: +61 2 9424 2070

US Office
NetComm Wireless Limited
1000 Sawgrass Corporate Parkway,
Suite 500 Sunrise, Florida 33323
USA
Phone: +1 320 566 0316

UK Office
NetComm Wireless Limited
Eastlands II, London Road
Basingstoke RG21 4AW, Hampshire
UK
Phone: +44 125 622 3155

www.netcommwireless.com

NDD-0203-02 Spec Sheet_Rev1