REQUIRED FOR INSTALLATION

Welcome Letter

eero Pro 6 devices with power cords

Ethernet Cable

IMPORTANT: PLEASE READ BEFORE INSTALLING!

• Before you begin installing your new WiFi360pro eero Pro 6 devices, please be aware that you will be temporarily disabling your current WiFi service.
• Please follow installation steps in order and allow 30-60 minutes for installation.

Installing Your New eero Pro 6 Devices

Download the eero app

Download the free eero app from the Apple App Store or Google Play (minimum iOS version 12.0 and minimum Android OS 7.0 version required).

You will not be able to set up your eero network on a web browser.

Create an eero account

To begin setting up your new eero network, you will need to create an eero account first.You will need to enter your phone number and email address. By default, a verification code will be sent to your email address, but you can opt to receive it by text message instead. Enter this code on the verification screen of the app to create your account.

Set up your gateway eero

Your gateway eero is the primary eero needed to establish your WiFi network. The eero app will guide you through setting up your gateway eero in three easy steps:

First, if you currently have anything connected to Port 2 on the POE injector (such as a router or computer), please unplug it from Port 2 as well as disconnect it from power – your eero Gateway device will replace that connection.

Using the Ethernet cable that came in the box, plug the cable into either of the ports in the back of your Gateway eero device. Then, plug the other end of the Ethernet cable into Port 2 of the POE injector.

Plug your Gateway eero device into a power outlet. Your eero device’s status

It’s ideal to place the eero in an open space on a hard, flat surface that is halfway between the ceiling and floor. Avoid placing the eero near kitchen appliances such as refrigerators and microwave ovens, or in closed spaces such as cabinets.

Create your eero network

After the gateway eero is powered on, you will need to create your eero network.

1. Tap Next on the eero app so it can locate your new eero device (the LED will begin to flash on the Gateway eero and then turn solid once found).
2. Once detected, you will be prompted to select a location for your eero (this is how you will identify each eero on your network).
3. Once you’ve selected a location for your eero, you will enter your network name (SSID) and network password. This is how devices will join your network.

It’s highly recommended to reuse the same network name (SSID) and password used for the previous router. This way, you won’t have to reconnect devices that were previously on the network

Add additional eero devices

Once you’ve set up your primary gateway eero you can begin adding additional eero devices to extend your WiFi network. The additional eero devices only require a power source and will connect to the network wirelessly.

If you have a dead zone in your home, place the additional eero device between the dead zone and another eero unit to ensure a strong connection. Avoid placement near kitchen appliances or in closed spaces such as cabinets.

Connect other devices to your eero network

If you’re using the same network name (SSID) and password as your previous router, your other internet-enabled devices should automatically reconnect.

• You may need to toggle WiFi off and on for certain wireless devices to recognize the new eero network.
• If that doesn’t work, try rebooting the device and then reconnecting to the network once it powers back on.

Adding eero Device(s)

Open the eero app and tap the blue plus icon on the top right.
Tap Add or Replace eero Devices

Tap Add eero Device.

Follow the setup instructions to complete the installation

Replacing eero Device(s)

Open the eero app and tap the blue plus icon on the top right.
Tap Add or Replace eero Devices.

Tap Replace eero Device.

Select which eero you want to replace.
Follow the setup instructions to complete the installation.

Contact Us:

If you need assistance with connecting or activating your new eero network, please contact us at:

Text eeroactivate to 66554

Call 844-844-BOLT (2658)

Total Care Customer Support

Customer Support Website support.mediacomcable.com

@mediacomsupport

www.youtube.com/mediacomcable

844-844-BOLT (2658)

Mediacom and eero are independent companies, and Mediacom disclaims responsibility for eero’s policies, practices, acts and omissions. Mediacom’s terms and policies, including its privacy policy, govern your Mediacom internet service. You may find Mediacom’s terms and policies at https://mediacomcable.com/legal/. Use of the eero app and devices is governed by eero’s terms and conditions, which are different. Carefully review eero’s terms and policies, located at https://eero.com/legal/tos before using its app and devices, including its policies regarding the collection, storage, use and disclosure of personal information.

www.support.mediacomcable.com