To find out your account balance, follow these steps:

STEP 1

Sign in to your DIRECTV account.

Note: You can also sign in by placing your mouse over “My Account” above the main navigation. Enter your DIRECTV account username and password and click “Sign In”. If you don’t have an online account, click “Register”.

STEP 2

You will see your current account balance and the next payment due date on the “My Account Overview page”. You will also see the date of the last payment you made.

If prompted to program your remote, follow the screen prompts.

To change your password on directv.com, just follow these simple steps:

1. Sign in at directv.com
2. Select My Account Info from the drop-down menu.
3. Select Change My Password.
4. Enter your new password twice and then Done to save.

Solution 1: Check your receiver’s access card

1. Open the access card door on the front panel of your receiver and remove the access card.
2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

Note: On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message?
Try Solution 2.Solution 2: Refresh your service

1. Refresh your service online.

Still seeing the error message?
Try Solution 3.Solution 3: Reset your receiver

1. Remove the access card from your receiver.
2. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
3. Press the Power button on the front panel of your receiver. Wait for your receiver to reboot then refresh your service online.
4. Insert the access card into the receiver.

Still seeing the error message?
Please call 800.531.5000 for assistance.

Does the error message appear when you’re watching a live or recorded show?

Solution 1: Check your receiver’s access card

1. Open the access card door on the front panel of your receiver and remove the access card.
2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

Note: On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message?
Try Solution 2.Solution 2: Refresh your service

1. Refresh your service online.

Still seeing the error message?
Try Solution 3.Solution 3: Reset your receiver

1. Remove the access card from your receiver.
2. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
3. Press the Power button on the front panel of your receiver. Wait for your receiver to reboot then refresh your service online.
4. Insert the access card into the receiver.

Still seeing the error message?
Please call 1-800-531-5000 for assistance.

Follow these easy steps to set your DVR remotely using the DIRECTV app:

1. Launch the DIRECTV app on your smartphone or tablet. If you don’t have the DIRECTV app installed, download it here.
2. Select Browse for TV.
3. From the main menu, select Movies, TV Shows, Networks, or Guide and choose a program. If you know what you want to record, you can search for it by name.
4. On the next screen, select Record. If you selected a series, you will have the option to either record a single episode or record the entire series.
5. Select the DVR you want to record to and select Record to confirm.

Note: Remote DVR scheduling requires a compatible computer or mobile device and one of the following receiver models: R15 or later; HR20 or later; and the TiVo series 2 receivers with 6.4a software. Remote DVR scheduling does not require the DIRECTV app to be on the same network as the receiver.

Please follow these instructions:

1. Disconnect and remove the old Connected Home Adapter that was connected
   to the back of your router or DIRECTV Ready TV.
2. Reconnect the coax cable to your new DIRECTV CINEMA Connection Kit.
3. Reconnect the Ethernet cable to your new DIRECTV CINEMA Connection Kit.
4. Your kit contains two power cables: ESP-10 Power Supply and USB. You can use either to power your device.

    Option 1: ESP-10 Power Supply (Recommended)

• Remove the old EPS-10 power supply and connect the new one to the DIRECTV CINEMA
  Connection Kit’s power port.
• Plug the power adapter into an outlet.

    Option 2: USB Cable (Only available for DIRECTV Ready TV or router with a Micro USB port)

• Make sure your DIRECTV Ready TV or router is turned on.
• Remove the old USB cable and connect the new one to the DIRECTV CINEMA Connection Kit’s Micro USB port.

Check for a green power indicator on your DIRECTV CINEMA Connection Kit to confirm the power is on.

You can set your DVR to record any movie or show in the Guide, as long as the channel it’s on is included in your programming package. Just click any title, then click “Record.” There’s no charge for recording. Learn how to record On Demand movies and shows

To set your DVR remotely, you need a computer with an Internet connection, a directv.com account, and a DVR or an HD DVR (Model R15 or later; Model HR20 or later; or a TiVo Series 2 receiver with 6.4a software). To check what receiver you have, sign in to your DIRECTV account and select My Equipment from the My Account dropdown menu. Follow these steps to set a DIRECTV DVR from a computer remotely:

• Sign in to your account.
• Click Watch DIRECTV.
• Use the Program Guide or search function to find the show you wish to record.
• When you find a show, simply click Record.

Music Choice channels are available on channels 801 – 886.

To see the music channels in your TV package:

1. Sign in to your DIRECTV account.
2. Select Account Overview in the My Account menu.
3. View the My Snapshot area.
4. Select View Channel Lineup to get the complete list of channels.
5. Access the Music Choice section for genre music channels.

After you’ve connected the Cinema Connection Kit (Wireless) device to your HD DVR, a message will appear on your TV screen within 60 seconds indicating the connection has been detected. Follow the steps below to proceed.

If the WLAN LED does not light up, follow these steps:

A. Press and hold the INFO button on your remote until the System Info & Test screen appears.

B. Select Network Setup from the left-hand menu, and then select Connect Now or Repeat Network Setup.

C. When the connection is complete, you’ll see a screen showing the details of your wireless connection. Select Continue to proceed.

D. Read the information on the next screen, and then press Done.

DIRECTV’s Genie 2 DVR, also referred to as Genie Server, is the next generation DVR. It provides breakthrough features, sophisticated integration, and enhanced customer experience. The Genie 2 satellite receiver has no connection or output to a TV and is dedicated to providing services to its Genie clients like Genie Mini and Wireless Genie Mini receivers.

Features & Storage Capacity
The Genie 2 DVR provides:

• Built-in capability to connect to an Internet Wi-Fi access point
• Allows up to seven simultaneous video streams, two of which can be 4K streams
• DVR storage capacity of 2TB – compatible with all Genie clients and Wireless Video Bridge

Troubleshooting On-screen Error Messages
The Genie 2 must remain in a vertical position at all times. If tilted or not ventilating properly, the following messages will display.

• On-screen message: “Help! Your Genie 2 has fallen and can’t get up.”
  How to fix: Place the Genie 2 in its upright position and select Ok with your remote control to clear the on-screen error.
• On-screen message: “Thermal Warming”
  How to fix: To prevent overheating, check to make sure there is no airflow blockage and that the device remains in an upright position. Select Ok on your remote control to restart the Genie 2.