User Manual

Dimplex Electric Oil-Filled Radiator

R15AG
R20AG & R20TAG
R25AG & R25TAG

R15GG
R20GG & R20TGG
R25GG & R25TGG

R15WG
R20WG & R20TWG
R25WG & R25TWG

Dimensions

General

THESE INSTRUCTIONS SHOULD BE READ CAREFULLY AND RETAINED FOR FUTURE REFERENCE.

The radiator is designed for operation on an AC electricity supply, and is suitable for use in domestic dwellings and similar indoor locations.

The radiator is provided with wheels or feet and castors and a handle for ease of movement. Selector switches provide a choice of heat output and an adjustable thermostat enables the room temperature to be controlled accordingly. II is supplied with a cord and plug ready for use.

IMPORTANT· The radiator must only be operated with the wheels and foot fitted and in the upright position as shown. (A wall-mounting kit with fixing instructions is available if required, obtainable through your supplier.)

WARNING The heater complies with stringent safety standards but to ensure efficient operation SURFACES OF THE HEATER WILL BECOME HOT AND CONTACT WITH THESE AREAS SHOULD BE /VOIDED, particularly between the air outlet slots on the top and sides.

The control panel area is designed to be at a far lower temperature to allow the safe operation of the controls al any time.

Momentary contact with any part of the heater should not cause injury. However, aged or infirm persons or young children should not be left unsupervised in the vicinity of the heater.

Important safety information

When using electrical appliances, basic precautions should always be followed to reduce risk of fire, electric shock, and injury to persons, including the following:

• If the appliance is damaged, check immediately with the supplier before installation and operation.
• DO NOT use outdoors.
• DO NOT use in the immediate surroundings of a bath, shower or swimming pool.
• DO NOT use in areas where petrol, paint or flammable liquids are used or stored.
• DO NOT COVER THE HEATER. Do not place material or garments on the heater or obstruct the air circulation around the heater, for instance by curtains or furniture, as this could cause overheating.
• DO NOT put objects through the openings of the appliance. This could lead to functional faults, possibly to the ignition of the object.
• DO NOT leave aged or infirm persons or young children unsupervised in the vicinity of the heater.
• In the event of the heater falling over, unplug it and allow to cool before righting the heater.
• Unplug the heater when not required for long periods.
• DO NOT use the heater if it develops a leak. Unplug the heater and contact your supplier or the manufacturer’s Service Agent.

WARNING: This radiator must NOT be located immediately below a fixed socket outlet.

Preparing for use

IMPORTANT Before connecting the heater check that the supply voltage is the same as that stated on the heater. Ensure that all packing material has been removed.

To fit foot and wheels

1. Remove foot, wheels, axle and fixing screws from the packing.
2. Turn radiator upside down on carpet or other soft surface to avoid damage.
3. Fit wheels to axle by applying hand pressure until each wheel is fully engaged. Note – the wheels are designed to be a tight fit on the axle but will rotate in use.
4. Fit foot to the underside at control panel end using the screws and washers supplied.
5. Fit axle complete with wheels to opposite end using the screws and washers supplied.
6. Stand radiator upright.

To fit feet and castors

1. Remove feet and fixing screws from the packing.
2. Turn radiator upside down on carpet or other soft surface to avoid damage.
3. Remove the two silver co colored feet fixing r;crews from each end of the radiator base. DO NOT remove any of the smaller black screws.
4. Fit feet to the base using the screws removed.
5. Stand radiator upright.

Operation

To bring the heater into use plug it in, the neon indicator light will glow when the appliance is actually heating.

A selector switch/switches provide a choice of half or full heat output to suit varying conditions and for economy of operation.

Thermostat operation
The thermostat has four operational zones as follows

Zone 1 · Provided the heater is set to a heating function, the heater will come on when the surrounding air temperature falls to approx. 5°C. This setting can be used to guard against frosty conditions.

Zone 2 – Provides low heat output on half and full heat setting, giving background heating.
Zone 3 – Provides medium heat output on half and full heat setting.
Zone 4 – Provides high heat output on half and full heat setting.

Setting the thermostat
Plug in the heater and set switches to give full heat output. Turn thermostat knob fully clockwise to high position for maximum heat output to warm the room rapidly. When the room temperature has reached the desired level, turn the thermostat knob back slowly until the thermostat just clicks off and the neon light goes out. The heater will then operate under the control of the thermos tat to maintain the chosen temperature level, provided that the heater is of sufficient size for the room to be heated.

NOTE – Should the heater fail to come on when the thermostat is at a low setting (Zone 2), this may be due to the room temperature being higher than the thermostat setting.

Timer models
Timer models are fitted with a 24 hour programmable timer enabling the heater to be switched ‘ON’ and ‘OFF’ automatically if desired, and a single heat selector switch.

Using the timer
The heater must be connected to the electricity supply for the timer to operate. The switch on the timer controls the electricity supply to the heating elements.

Set the timer by rotating the dial clockwise until the correct time of day is indicated opposite the datum mark. Should the electricity supply to the heater be disconnected it will be necessary to reset the timer to the time of day.

Safety cutout

The heater is fitted with a thermal safety cut-out which will switch off the heat er should it overheat for any reason. If the cut-out operates it is the result of abnormal overheating, and servicing of the appliance by a competent service engineer will be required to ensure the future safe operation of the heater. In this event the manufacturer’s authorized Service Agent should be contacted.

The heater also includes a tilt switch, which ensures that should the heater be accidentally knocked over whilst in use, it will immediately switch off. The heater will resume normal operation once it is righted.

Cleaning
Unplug the heater and allow to cool before commencing cleaning . The heater can be cleaned by wiping it over with a soft damp, not wet, cloth and then dried. DO NOT use abrasive cleaning powders or detergents as these can damage the surface finish.

Storage
If the radiator is not required for long periods, for example during the summer, it should be stored in a dry place and preferably covered to prevent the accumulation of dirt and dust. The supply cord should be neatly coiled around the handle pull ensuring that the plug does not trail on the floor.

After Sales Service
Your product is guaranteed for two years from the date of purchase. We undertake to exchange or repair free of charge within this period any part found to be defective. The inner panel of this heater is filled with a precise quantity of special oil and is permanently sealed. Any oil leakage must be reported to the manufacturer’s Service Agent. Should you require after sales service, please get in touch with the supplier through whom you purchased the appliance, or your nearest Service Agent.

Installation Guide Optional Remote Control
Model Numbers:
BFRC-KIT
BFRC-KIT-OP

IMPORTANT SAFETY INFORMATION: Always read this manual first before attempting to install it. For your safety, always comply with all warnings and safety instructions contained in this manual to prevent personal injury or property damage.
To view the full line of Dimplex products, please visit
www.dimplex.com

Always use a qualified technician or service agency to repair this fireplace.
NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of fire, serious injury, or death.

Thank you and congratulations for choosing to purchase an electric fireplace from Dimplex, the world leader in electric fireplaces. Please carefully read and save these instructions.
CAUTION: Read all instructions and warnings carefully before starting installation. Failure to follow these instructions may result in a possible electric shock, fire hazard and will void the warranty.

NO NEED TO RETURN TO THE STORE
Questions with operation or assembly? Require Parts Information? Product Under Manufacturer’s Warranty?

Contact us at: www.dimplex.com/customer_support
For Troubleshooting and Technical Support
OR Toll-Free 1-888-DIMPLEX (1-888-346-7539) Monday to Friday 8:00 a.m. to 4:30 p.m. EST

1. Read all instructions before using this appliance.
2. Any repairs to this appliance should be carried out by a qualified service person.
3. Under no circumstances should this appliance be modified. Parts having to be removed for servicing must be replaced prior to operating this fireplace again
4. Do not use outdoors.
5. Use this appliance only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric shock, or injury to persons.

SAVE THESE INSTRUCTIONS

Installation Set-Up

1. Open steel curtain (remove glass doors if applicable).
2. Remove two screws on the log grate and remove the log grate. (FIGURE 1)

3. Pull the front edge of the plastic ember bed grate up and forward until the rear tab is released from the ledge located at the bottom of the mirror. (FIGURE 2)

 NOTE: Log set fits tightly into the firebox, some force may be necessary to remove.

4. Locate and remove the two screws on the removable bracket. Remove the bracket.
(FIGURE 3)
5. Locate and depress the mounting tabs on the plug connector to remove the ‘dummy plug’.
(FIGURE 3)

NOTE: Keep the ‘dummy plug in a safe place. You will need it if you decide to uninstall the remote control to operate the fireplace manually.|
Install Remote Control Receiver

1. Locate and insert the plug connector on the remote control bracket into the plug connector on the fireplace. (FIGURE 4)
2. Place antenna under the remote bracket.

3. Locate and install the two screws on the remote control bracket.
4. Replace the log by inserting the front edge and pushing the back down until the rear tab snaps under the back ledge (FIGURE 2) and the logs are resting against the mirror.
5. Replace the log grate using two screws previously removed.

Remote Control
The remote control has a range of approximately 50ft. (15.25m). It does not have to be pointed at the fireplace and can pass through most obstacles (including walls). It is supplied with one of 2, 187 independent frequencies, in the factory, to prevent interference with other units.
Remote Control Initialization/ Reprogramming
Follow these steps for remote control initialization and if required, re-initialization:

1. Ensure that power is supplied through the main service panel.
2. Access the manual controls, (remove the glass doors if applicable) pull the right-hand steel curtain to the outside of the unit. (FIGURE 5)
3. Locate manual controls.
4. Move the 3-way switch to “Remote”.
5. Activate the main power switch, the red Level 1 Indicator Light will flash. (Figure 6-D)
6. Press and hold the On button on the manual controls (Figure 6-A) for five (5) seconds. The Level 1 Indicator Light (Figure 6-D) will then flash for 10 seconds.
7. Within 10 seconds press the ON button located on the remote control transmitter. (Figure 7) This will synchronize the remote control transmitter and receiver.

Remote Control Usage
The remote control operation can be adjusted, depending on the season and desired effects, by toggling the main mode selector switch built into the fireplace. The position of the switch will dictate the available functions that the remote transmitter will cycle through.
A. On Button
Pressing this button toggles sequentially through the three levels of the fireplace.

• Mode Selector Set at “O”: Only Flame Effect at all 3 levels.
•  Mode Selector Set at “–”: Pressing once activates Level 1 – flame effect only, two and three times activates Level 2 – flame effect and Fan.
•  Mode Selector Set at “=”: Pressing once activates Level 1 – flame effect only, twice activates Level 2 – flame effect and Fan, three times activates Level 3 – flame effect, Fan and heat.

B. Off Button
Pressing this button at any time will shut the unit off.
C. Manual Selection Switch
Switches the operation of the fireplace between the different modes of the fireplace:

• OFF (center): Makes the unit inoperable.
• MANUAL (top): All functions of the fireplace are controlled by the On and Off buttons as described above (A, B).
• REMOTE (bottom): All functions of the fireplace are controlled by the Remote Control.

D. LED Indicators|
Depicts which of the three (3) levels the fireplace is currently operating at Level 1 –, Level 2 – or Level 3 –

Battery Replacement
(Figure 7)
To replace the battery:

•  Slide battery cover opens on the handheld transmitter.
•  Correctly install one (1) 12 Volt (A23) battery in the battery holder.
•  Close the battery cover.

All Dimplex accessories are warranted against defects in workmanship and materials for two years from the date of sale. This warranty does not apply to damage from an accident, misuse, or alteration, nor where the connected voltage is more than 5% above the nameplate voltage, nor to equipment improperly installed or wired or maintained in violation of the instruction sheet. This limited warranty applies only to purchases made in any province of Canada except for Yukon Territory, Nunavut, or Northwest Territories or in any of the 50 States of the USA (and the District of Columbia) except for Hawaii and Alaska. This limited warranty applies to the original purchaser of the product only and is not transferable. No other written or oral warranty applies. No employee, agent, dealer, or other person is authorized to give any warranties on behalf of Dimplex.
The customer shall be responsible for all costs incurred in the removal or reinstallation and shipping of the product for repairs. Within the limitations of this warranty, inoperative units shall be returned to the nearest Dimplex authorized service center, and we shall repair or replace, at our option, at no charge to you with return freight paid to be Dimplex. It is agreed that such repair or replacement is the exclusive remedy available from Dimplex and that DIMPLEX IS NOT RESPONSIBLE FOR DAMAGES OF ANY KIND, INCLUDING INCIDENTAL AND CONSEQUENTIAL DAMAGE. Some states do not allow the exclusion or limitation of consequential damages, so the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

www.dimplex.com
Dimplex North America Limited
1367 Industrial Road
Cambridge ON
Canada N3H 4W3
© 2017 Dimplex North America Limited

Dimplex CDFI-BX1000 or CDFI-BX1500
Electric Fireplace Service Manual

IMPORTANT SAFETY INFORMATION: Always read this manual first before attempting to service this fireplace. For your safety, always comply with all warnings and safety instructions contained in this manual to prevent personal injury or property damage.

Always use a qualified technician or service agency to repair this fireplace.

! NOTE: Procedures and techniques that are considered important enough to emphasize.

CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment.

WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of fire, serious injury, or death.

Operation

The heater can be controlled by remote, or the tethered controller through the Opti-myst Cassette. Please refer to cassette User’s Guide for details.

! NOTE: The Opti-myst Pro Box Heater cannot be operated independently from the Opti-myst Cassette (no heat only mode).

Resetting the Temperature Cutoff Switch
Should the heater overheat, an automatic switch will turn the heater off and it will not come back on without being reset. The temperature cutoff switch can be reset by disconnecting power to the unit, waiting 5 minutes and reconnecting power to the unit.

CAUTION: If you need to continuously reset the heater, disconnect power to the unit and call Glen Dimplex Americas at 1-888-346-7539 for technical support. Please have your model and serial number ready when calling.

Maintenance

Opti-myst Pro Box Heater Surface Cleaning
To remove fingerprints or other marks, the exterior finish can be cleaned with a damp cloth with a mild detergent. The surface should be completely dried with a lint free cloth to prevent water spots.

Servicing
Except for installation and cleaning described in this manual, an authorized service representative should perform any other servicing.

! NOTE: The heater should not be operated with an accumulation of dust or dirt on or in the unit, as this can cause a build up of heat and eventual damage. For this reason the heater must be inspected regularly, depending upon conditions and at least at yearly intervals.

Wiring Diagram

Block Diagram for CDFI-BX1500

Exploded Parts Diagram

Replacement Parts List

Relay Board Replacement

WARNING: Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons.

CAUTION: If unit was operating prior to servicing allow at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin.

Tools required: Phillips head screwdriver

1. Remove the front glass by pulling it up and out. Ensure that it is kept in a safe place during the service.
2. Remove any media on the tray, and lift out the tray.
3. Remove the Opti-Myst cassette in order to access the relay board at the bottom left side of the unit. For the CDFI-1500BX, only the cassette on the left needs to be removed. If necessary, disconnect the power supply wires from the cassette, as well as the heater wire.
4. Remove the cover plate by unscrewing the four screws that hold it in place. (Figure 1)  
5. Disconnect the wires from the relay board, noting their original locations. It can be helpful to take a picture of the relay board before the wires are disconnected in order to keep track of each wire’s place.
6. Unscrew the four screws that secure the board to the standoffs. (Figure 2)  ! NOTE: On the CDFI-BX1000 with no MOD designation, these will instead be snap-in standoffs. The snap-in standoffs will need to be cut, and the new board will need to be installed using self- adhesive standoffs.
7. Properly orient the new relay board and screw it back into place.
8. Reconnect the wires in their original locations.
9. Reassemble the unit in the reverse order as above

WARNING: Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons.

CAUTION: If unit was operating prior to servicing allow at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin.

Tools required: Phillips head screwdriver Side cutters

! NOTE: While not necessary, it may be helpful to have a second person to assist in holding the upper components while the other person completes the service on the heater assembly.

1. Remove the front glass by pulling it up and out. Ensure that it is kept in a safe place during the service.
2. Remove the hole plugs that conceal the holes on the front of the heater exhaust bracket.
3. Remove the heat exhaust bracket at the top of the pro-box by unscrewing the screws in the front which are accessed through the holes, as well as the screws in the back (CDFI-BX1000 has 8 screws in total, and the CDFI-BX1500 has 12 screws in total). (Figure 3)
4. Remove the heater cover plate by unscrewing the 12 screws around its periphery. Be sure to hold the heater assembly as it comes down.
5. Remove the 4 screws that secure the retaining brackets to the heater cover plate. (Figure 4)
6. Remove the 2 screws on each retaining bracket (4 total) that secure each bracket to the heater assembly. Set the brackets aside. (Figure 5)
7. Snip the two cable ties that secure the wires to the heater assembly.
8. Disconnect the wires from the heater assembly, noting their original locations. It can be helpful to take a picture of the heater assembly connections before the wires are disconnected in order to keep track of each wire’s place.
9. Secure each of the two retaining brackets to the new heater assembly.
10. Reconnect the wires to the new heater assembly. Use the provided cable ties to secure the wires to the heater assembly, ensuring that they do not interfere with the fan or the element.
11. Secure the retaining brackets to the heater cover.
12. Reassemble the unit in the reverse order as above.

Troubleshooting Guide

1-888-346-7539 | www.dimplex.com
In keeping with our policy of continuous product improvement, we reserve the right to make changes without notice.
© 2019 Glen Dimplex Americas

Dimplex LPC Series Smart Baseboard Heater

Dimplex LPC Series Smart Baseboard Heater

When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electric shock, and injury to a person, including the following:

1. Read all instructions before using this heater.
2. The heater and controls should be installed by a qualified contractor. Wiring procedures and connections should be in accordance with the National Electric Code (CEC & NEC) and local codes.
3. A heater has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint, or flammable liquids are used or stored.
4. This heater is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. Keep combustible materials such as furniture, pillows, bedding, papers, clothes, and curtains away from the heater.
5. To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use it on soft surfaces like a bed where openings may become blocked.
6. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the heater.
7. Do not install these heaters against combustible, low-density cellulose fiber surfaces or vinyl wallpaper.
8. Do not locate these heaters below any electrical convenience receptacles.
9. Check nameplate ratings to be sure the heater voltage is the same as the service supply. (The nameplate is located below the right side of the heating element.)
10. HIGH TEMPERATURES: Keep electrical cords, furniture, draperies, or any other blocking material away from the heater. See Installation Section for specific distances.

SAVE THESE INSTRUCTIONS
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

FCC CAUTION: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Placement of the Smart Baseboard
Smart Baseboards are high-performance heaters designed to operate at higher outlet temperatures than conventional baseboard heaters. They can be directly mounted onto drywall, plaster, wood, or concrete walls. Due to the higher outlet temperature, the wall surface can reach temperatures of 160º F (71º C) or above and some materials may discolor or deform at these temperatures, e.g. vinyl or plastic. In these cases, the heater can be mounted with an offset from the wall and floor to reduce the temperature being applied to those materials. By installing the heater with the provided Installation Optimizer kit, the temperature of the wall above the heater can be reduced to 129º F (54º C).

! NOTE: If the unit is being installed on a newly constructed
wall, ensure that all products that have been applied are fully cured according to the manufacturer’s instructions, before operating the unit.

Recommendations for Locating Drapes and Furniture near Heater (Figure 1)

! NOTE: Any objects or materials that are located within the distances outlined below should not discolor, nor distort dimensionally (stretch or shrink) upon extended exposure ( up to 1000 hrs.) to temperatures of 200º F (93º C).

For the most satisfactory operation of the heaters and minimum effect on drapes, furniture, and objects in close proximity, the following recommendations should be observed:

1. Full-Length Drapes: Hang drapes so there is at least 1.5″ (3.8 cm) between the top of the drapes and the ceiling, at least 1.5″ (3.8cm) between the bottom of the drapes and the finished floor covering (such as carpet, if used) AND at least 3″ (7.6 cm) between the front vertical surface of the heater and the nearest fold of the drapes (opened drape). (Figure 1A)
2. Shorter Length Drapes: Hang drapes so there is at least 1.5″ (3.8 cm) between the top of the drapes and the ceiling, and at least 6″ (15.2 cm), preferably more, between the bottom of the drapes and the top horizontal surface of the heater. (Figure 1B)
   7211700100R18
3. Furniture: Place furniture no closer than 3″ (7.62 cm) from the front of the Smart Baseboard. (Figure 1D)
4. Overhanging Solid Objects (Except Plastic): Position Smart baseboard so there is at least 14″ (35.6 cm) between the top of the heater and any solid object that obstructs or redirects the vertical airflow out of the top of the unit. (Figure 1C)
5. Overhanging Plastic Objects: All Plastic items that cannot withstand extended exposure to temperatures 60º C or higher should be kept a minimum of 20″ (50.8cm) above the unit. (Figure 1C))

! NOTE: Ensure that when 2 Smart Baseboards are installed near the same corner they are both a minimum of 6″ from the corner.

Installation

All Smart Baseboards must be connected from the right side of the heater.

! NOTE: The left-hand end of the enclosure can be used as a junction box and the space under the heater can be used as a wire way.
CAUTION: Disconnect the power supply before installation to prevent electric shock.

1. Unpack and place Smart Baseboard on the floor face up, use packaging to protect the floor if required. Remove front covers.
   ! NOTE: Remove the center cover, by releasing the top first.
   ! NOTE: Heater fins can be easily bent. For optimal performance ensure that they remain vertical.
2. Orient unit in desired location and mark pilot holes – top and bottom at both ends and at least one set in the middle.
3. Wire unit as per diagrams (below) and National and Local Electrical Codes.
   CAUTION: Connect heaters to a branch circuit used only for the permanently installed heater and protected by overcurrent devices rated or set at no more than 30 amperes. The total connected load should not be more than 80% of the rating of the over-current devices. It may cause a fire hazard if not installed and maintained in accordance with these instructions.
4. Position LPC, push the cable back into the wall (or conduit), run screws through pre-selected mounting holes and spacers (if applicable), using appropriate wall anchors, if necessary.
   ! NOTE: Screw should be backed off 1/2 turn from snug
   position to allow free expansion and contraction of housing and to ensure quiet operation.
5. Replace covers on the unit. ! NOTE: Install the center cover first, by installing the top first, then the bottom.

Usage of Multiple Smart Baseboards
Multiple Smart Baseboards can be wired in parallel on a single circuit. To use/control multiple Smart Baseboards from a single source, a CONNEX™ controller can be used. By synchronizing one CONNEX™ controller to multiple LPCs, the controller can control all of the heaters from one location. Each component must be within 15m (45ft) of any other component in the system for the entire system to operate.

1. This smart baseboard must be properly installed before it is used.
2. Prior to energizing, remove all construction dirt (plaster, sawdust, etc.) from the interior and exterior of the smart baseboard.

Dimplex smart baseboards are designed and tested for safe and trouble-free operation. All Dimplex smart baseboards are protected against overheating by a built-in thermal cutout. Free airflow throughout the smart baseboard is very important for the most efficient operation of the smart baseboard. Restricted airflow may cause the thermal overload protector to cycle the smart baseboard “ON and OFF”. A cycling smart baseboard will not supply sufficient heat to the room.

CAUTION: Avoid direct contact of paper, fabric, or furniture with the smart baseboard, to prevent a possible fire. When power is first supplied to the LPC the Setpoint Temperature will flash in the temperature display area. At any time either the + or – button can be pressed to have the temperature setpoint displayed again.

A. Setting/Temperature Display

The LPC is designed to control the temperature of a room anywhere from 32-86°F (0-30°C). Pressing the + or – will increase or decrease the desired temperature for the room to be heated by 0.5° (in either °C or °F).

After 5 seconds the Setpoint Temperature will switch to display the intake temperature of the room.

! NOTE: Pressing the + and – at the same time will toggle between °C and °F.

Wiring Diagram

B. Economy Setting
The Economy Setting can be used to change the Setpoint Temperature for a variable period of time. By pressing the V the Economy Setting will be enabled – signified by the icon flashing. After the Set Back Temperature has been set, the icon will become solid after three seconds and the Set Back Temperature will be enabled.

To return back to the Comfort Setting press the V button and the icon will disappear and the icon will appear.

C. Set Back Temperature Setting
The Set Back Temperature Setting is used during periods when the Economy setting feature is active. This temperature adjustment can be set by pressing the V followed by the + or –.

D. Comfort Setting
The Comfort Setting icon will be displayed when the heater is in normal operation based on the Setpoint Temperature for the room.
! NOTE: Either the or icon will always be visible, dependent on the setting being used.

E. Synchronized Icon
The LPC features CONNEX™, a wireless technology that works with Dimplex single and multi-zone CONNEX™ controllers to provide simple whole-home connectivity and comfort. CONNEX™ controllers are available to control one or multiple LPCs or PCHs within a 50′ (15 m) radius. In order for the controller to have this function, the LPC and the controller will need to be synchronized. To do this:

1. On the LPC heater press and hold the V button for 3 seconds, both theand icons will begin to flash.
2. Press the -, +, and then V, on the LPC heater.
3. Within 10 seconds press any button once on the CONNEX™ controller.

! NOTE: There is a 3-second delay between pressing the last button on the CONNEX™ controller and the LPC heater.
! NOTE: To desynchronize an LPC heater from the synchronized CONNEX™controller, on the LPC heater:

1. Press and hold the V for 3 seconds.
2. Press the V, +, and then -.

Nothing needs to be done to the CONNEX™controller. Dimplex single and multi-zone CONNEX™ controllers are sold separately and are available for purchase from your authorized Dimplex dealer.

To find your local Dimplex dealer, visit www.dimplex.com.

F. Lock Icon
The Smart Baseboard has a Button Lock feature, to prevent settings from accidentally being changed.

1. Press and hold the V for 3 seconds. Both the and Icons will begin to flash.
2. To Enable: Within 5 seconds press +, then –, then +, then -. The icon will now be visible.
   To Disable: Within 5 seconds press –, then +, then –, then +. The icon will not be visible.

! NOTE: The LPC can be locked in either the Comfort or Economy Setting. Ensure that the desired icons are present when locking is complete.

CAUTION: Before removing the front cover for cleaning, make certain the power has been turned off at the circuit breaker panel, to prevent electric shock.
CAUTION: To avoid burns, allow adequate time for the element and body casing to cool before attempting to work on the smart baseboard.

The LPC series contain no moving parts. Since the appliance contains no moving parts, little maintenance is required beyond vacuum cleaning. It is however essential that the smart baseboard is not operated with an accumulation of dust or dirt on the element, as this can cause a build-up of heat and eventual damage. For this reason, the smart baseboard must be inspected regularly, depending upon conditions and at least at yearly intervals. Once cleaning is complete replace the front cover and restore power.

! NOTE: The user can perform cleaning ONLY. All other servicing should be performed by qualified service personnel.

The Manufacturer warrants the Smart Baseboard and components of the enclosed product against any defect in material or workmanship for a period of one year from the date of purchase, with the exception of the elements which are warranted to be free from defect in material and workmanship for ten years. In full satisfaction of any claims under this Warranty, the Manufacturer will repair or replace without charge, in its factory or in the field as it alone may decide, any parts which in its opinion are defective.

The Manufacturer shall not be responsible for any transportation or shipping costs in relation to such repair or replacement except as specifically assumed by it. Misuse of this product or repairs by persons other than the Manufacturer’s authorized personnel without the Manufacturer’s written approval will void this Warranty.

This Warranty is in lieu of all other warranties or conditions whether expressed or implied including but not limited to those of merchantability or fitness for purpose and shall constitute the sole remedy of the Purchaser and the sole liability of the Manufacturer in respect of the sale of the product, whether in the nature of breach or breach of a fundamental term or of negligence or otherwise.

The Manufacturer shall not be liable for any special, indirect, or consequential damages or for any damages resulting from removal or replacement of a Smart Baseboard subject to warranty claim without the Manufacturer’s authorization.

This Warranty is transferable by the original consumer purchaser of the product. Any claims under this Warranty must be submitted in writing to the Service Manager, Dimplex North America Ltd., 1367 Industrial Rd., Cambridge, Ontario N3H 4W3, Canada.

CONTACTS

• ADDRESS: 1367 Industrial Road Cambridge ON Canada N3H 4W3
  Tel: 1-888-346-7539
• www.dimplex.com

In keeping with our policy of continuous product improvement, we reserve the right to make changes without notice.

© 2016 Dimplex North America Limited.

DOWNLOAD RESOURCES

• Dimplex LPC Series Smart Baseboard Heater [pdf] Instruction Manual LPC Series, Smart Baseboard Heater, LPC Series Smart Baseboard Heater, Heater
• Read more: https://manuals.plus/dimplex/lpc-series-smart-baseboard-heater-manual#ixzz7gaY6AtFt

FAQ’S

Is this a portable heater?

No, it is not. It is a baseboard heater.

Can I use this in my RV?

Yes, you can. However, you will need to purchase an RV adapter kit.

Can I use this in my boat?

Yes, you can. However, you will need to purchase a marine adapter kit.

Can I use this in my camper?

Yes, you can. However, you will need to purchase a camper adapter kit.

What are the dimensions of this heater?

The dimensions are as follows: Width – 5″, Depth – 6 1/4″, Height – 3 1/2″

How do I turn off my baseboard heater?

Set the heater’s thermostat to the lowest setting, and your heater will be off. Alternatively, you can switch the thermostat off, and your unit will be off. If you’ve got an electric baseboard heater, the thermostat is on the wall, and with it, you can easily turn the heater off.

Do baseboard heaters shut off automatically?

This convection-powered cycle will continue until the room is at the desired temperature, and the baseboard heater will then automatically shut off, therefore conserving energy. Since electric baseboard heaters heat the room through convection (usually without the help of a fan), this keeps them quiet.

Do baseboard heaters use a lot of electricity?

For most of us, heating costs go up in the winter. And if you rely mostly on electric baseboard heaters, they probably make up a big part of your annual electricity bill – sometimes as much as 44%.

What is the disadvantage of baseboard electric heat?

The Cons of Electric Baseboard Heating
Best used for supplemental heating needs, the biggest cons of electrical baseboard heating are centered on their annual heating costs. Across the US, natural gas is almost always a less expensive way to heat your home.

Should I remove baseboard heaters?

To state it very simply, you need to have your baseboard heating system replaced when you detect that it has started to consume too much energy/ electricity and that it takes more time than usual to heat the room than it used to do earlier

How are baseboard heaters attached to the wall?

Just remember, you need to use screws not nails to attach the baseboard heater to the studs in the wall. As well, the baseboard heater must be installed horizontally at or near floor level. It can’t be installed vertically or up near the ceiling.

How are electric baseboard heaters wired?

Wiring baseboard heaters is as simple as adding a 20-amp circuit. Simply run a 12-2 non-metallic sheathed cable from the electrical service panel to the location of the baseboard heater. Since baseboard heaters have a built-in junction box, you won’t have to cut in a junction box to feed it.

Dimplex QM125RF Quantum HHR Storage Heater

Introduction

The outer case of the Quantum heater will be cooler to touch than a conventional storage heater. This is because less heat is ‘lost’ through the case, making more heat available from the fan outlet when needed. Nothing may be placed in the 30cm (1 foot) in front of the heater at any time. This is to avoid items coming into contact with the grille and the heated air which leaves it. Blocking some or all of this area could represent a fi re hazard. You do not need to decide how much heat to store. Simply set the timer mode and the temperature to what suits you and leave the heater to meet your requirements.  Ensure that both supply switches next to the heater are turned on. During the summer when no heat is required, both wall switches can be turned off . Remember to turn both of these back on in Autumn when heat is required again.

How does the heater control work?

The heater control allows you to chose when you want the heating to be on, and at what temperature. To deliver the required heat the control switches on and off a low speed fan that pushes stored heat from the core into the room. The periods during which the heater is providing heat are called Heating On shown at the bottom of the screen. Outside of these periods the heater will not deliver heat and these periods are called Heating Off. During the Heating On periods the low speed fan will run to maintain the temperature on the screen. During the Heating Off periods it will not. Note there is a delay of up to a minute on the fan operation when switching to Heating On or Heating off. This is normal and does not represent a fault.

Set the time

The time and date are set in the factory and should not need to be amended, however to check that they are correct press Menu, then press the Selector Dial with Time / Date highlighted. Rotate the Selector Dial until the correct value is shown, then press it down to confirm and move on to the next value. Repeat until all details are correct and the main menu screen is showing again, then press Back. The time is automatically adjusted in Spring and Autumn at the changes between Greenwich Mean Time (GMT) and British Summer Time (BST). It is recommended to check the time every couple of months and adjust if necessary.

Set the temperature

The temperature shown on the display is the room temperature setpoint. This is the temperature that the heater will maintain during the ‘Heating On’ periods. If the room temperature is above this temperature then the fan will not operate. The heater leaves the factory with this temperature set at 21°C which represents a typical, comfortable room temperature. If you require a different room temperature then rotate the control dial either clockwise or anticlockwise until the display shows the temperature you require. YOU DO NOT NEED T TURN THIs DOWN OVERNIGHT.

Set the timer mode

Your Quantum heater comes pre-programmed with four timer modes. These modes define the periods when the heater will operate in Heating On mode.

The four modes are

Which timer mode is best for me?

The heater leaves the factory set in Out All Day mode. If you are out during the day and only require heat in the mornings and evenings then this mode will suit your lifestyle and you won’t need to do anything. If you are in during the day then you should select the Home All Day mode. This mode will give you four periods of heating split throughout the day. If you are away for an extended period then you can use the Away mode. This allows you to reduce the heating during the period that you are away, reverting to the previously selected mode on the day you return. Please refer to the operating instructions for information on how to modify the programmed times.

Advance

Sometimes you may need to change the way you use your heating temporarily. This is achieved by using the Advance function. The Advance function allows you to begin the next Heating mode early. If the heater is in Heating Off mode and you want heat  press the Advance button. If the heater is in Heating On mode and you don’t want heat, press the Advance button. The heater’s change mode will go off until the beginning of the next Heating’ period, then go back to the timed heating periods.

Boost

A supplemental boost element controlled by the electronic thermostat is provided if additional room heating is required, for example, due to unusually cold weather. You can select how long the boost will run for, from one to four hours. Once the boost has run for the selected time it will automatically switch off.

Auto Boost will automatically use the boost element to maintain the set temperature during Heating On periods.

Note
Roost element uses near rate electricity and could lead to increased running costs.

Dimplex 720001 Electric Baseboard Heater

Thank you for your purchase! Question or problem? Let us solve it with a single phone call, email or online chat! We’ll save you a trip back to the store!

CONTACT

• Customer Service
• Phone: 888.346.7539 (from US or Canada)
• email: [email protected]
• gdaheat.com

IMPORTANT INSTRUCTIONS

When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following

1. Read all instructions before installing or using this heater.
2. A heater has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint, or flammable liquids are used or stored.
3. This heater is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains away from heater.
4. To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where openings may become blocked.
5. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the heater.
6. Use this heater only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric shock, or injury to persons.
7. This heater must be installed in a fixed, permanent location.
8. CAUTION – High Temperature. Keep electrical cords, drapes, and other furnishings away from heater.
9. Extreme caution is necessary when any heater is used by or near children or invalids and whenever the heater is left operating and unattended.

SAVE THESE INSTRUCTIONS

KNOW YOUR VOLTAGE!
If you are uncomfortable working with electricity, running electrical supply wire or installing a circuit breaker, please consult a licensed electrician. Make sure power to the heater is turned off at the main disconnect panel prior to doing any work on a heater. Serious injury or electrocution can result from electric shock.
CHECK YOUR BREAKER! If you’re replacing an existing heater, check the labels of the old heater and use the same voltage

WARNING: Connecting a heater to a voltage higher than what’s listed on its rating label will destroy the heater and could start a fire. A heater will not heat properly when connected to a voltage lower than what’s listed on its rating label

TOOLS REQUIRED OR YOU MAY NEED

INSTALLATION INSTRUCTIONS

1. All electrical work and materials must comply with the National Electric Code (NEC), the Occupational Safety and Health Act (OSHA), and all state and local codes.
2. Use copper conductors only.
3. Do not install below an electrical receptacle.
4. Do not install the heater against combustible low-density fiberboard.
5. CAUTION – High temperature. Keep electrical cords, drapes, and other furnishings away from heater.
6. To reduce the risk of fire, do not store or use gasoline or other flammable vapors and liquids in the vicinity of the heater.
7. Maintain at least 12 inches minimum clearance from all objects above and in front of baseboard, and 6 inches minimum on both sides.
   NOTE: All baseboard heaters require a thermostat (sold separately). A double pole thermostat has an OFF setting; a single-pole thermostat does not. Electric heaters must be installed on a circuit dedicated to electric heaters, they cannot share a circuit with outlets, lights, or other appliances.

PARTS OF YOUR HEATER

STEP 1 Locate or route electrical supply wires

• For best results, install your baseboard heater under a window, along an outside wall, or as close as possible to an outside door.
• Install only in a horizontal position, not in a vertical position.
• Remove any floor base trim or molding so the heater will set flush against the wall. It can sit directly on any floor surface, including carpet.
• If you’re wiring a WALL thermostat, route the electrical supply wire from the circuit breaker to the wall thermostat, and then to the heater. If you’re wiring a BUILT-IN model BTF thermostat, route the electrical supply wire from the circuit breaker directly to the heater.

1. Turn off the electrical power supply. Locate wall studs and electrical supply wires. DON’T CUT ANY FACTORY CONNECTIONS UNTIL YOU’RE READY TO WIRE
2. Remove only the wiring compartment cover. Wire connections can be made on either side of the baseboard heater
3. Remove one of the slotted knockouts in the wiring compartment
4. Install a cable clamp connector (not included). Pull supply wires through the cable clamp connector leaving 6-inch wire leads.
   STEP 2 Mount heater to wall
5. Mount the heater securely to two or three wall studs
6. Connect the grounding lead to the green grounding screw on the side you’re wiring

STEP 3 Baseboard wiring

• KNOW YOUR VOLTAGE and CHECK YOUR BREAKER!
• All baseboard heaters require three supply wires. For 120 volt baseboard wiring you will have 1 hot, 1 neutral and 1 ground. For 240 and 208 volt baseboard wiring you will have 2 hots and 1 ground; no neutral needed.
• If you’re wiring a model 8F2025, go to page 5 now.
• Cut ONLY ONE factory connection and ONLY on the side you will be wiring! If your heater is a 120
  volt model, cut ONLY the factory connection that has one black and one white wire!

LEFT SIDE WIRING
If you’re wiring on the left side, CUT ONLY THE ONE FACTORY CONNECTION SHOWN.

RIGHT SIDE WIRING
If you’re wiring on the right side, CUT ONLY THE FACTORY CONNECTION ON THIS SIDE.

• If you’re wiring a BUILT-IN model BTF or Smart-Base thermostat for your heater, go to those instructions now and follow that installation. When complete, proceed to OPERATING INSTRUCTIONS
• If you’re wiring a WALL thermostat for your heater, follow the instructions and diagrams below or on page 5, for your voltage and the side you’re wiring. Route your electrical supply wires from the circuit breaker to the wall thermostat, and then to the baseboard heater.

240/208 or 240 VOLT ONLY

LEFT SIDE WIRING

RIGHT SIDE WIRING

• Connect one supply wire to one of the heater wires with a wire connector (not included). For 240 and 208 volts, it doesn’t matter which heater wire. Both supply wires (black and white) are hot.
• Connect remaining supply wire to remaining heater wire with a wire connector (not included).

120 VOLT ONLY

LEFT SIDE WIRING

RIGHT SIDE WIRING

• For 120 volts, connect the neutral (white) supply wire to the white heater wire.
• Connect remaining supply wire to remaining heater wire with a wire connector (not included).

Proceed to STEP 4 Finish installation

8F2025 ONLY

• If you’re wiring a BUILT-IN model BTF or Smart-Base thermostat for your heater, go to those instructions now and follow that installation. When complete, proceed to OPERATING INSTRUCTIONS.
• If you’re wiring a WALL thermostat for your heater, FOLLOW THE INSTRUCTIONS BELOW and the diagrams in Figures 9a or 10a, depending on which side you’re wiring. Route your electrical supply wires from the circuit breaker to the wall thermostat, and then to the baseboard heater.

LEFT SIDE WIRING

Cut the factory connection without the red wire.

• Connect one supply wire to one heater wire.
• Connect the remaining supply wire to the remaining heater wire.

RIGHT SIDE WIRING

Cut the factory connection. Do not cut any connections on the left side.

• Connect one supply wire to one heater wire.
• Connect the remaining supply wire to the remaining heater wire.
  Wrap supply (white) wire with black tape to identify it as hot!

8F2025 ONLY – CHANGING WATTAGE

All model 8F2025 model baseboard heaters are factory set for 2500 watts. If you want to change to 2000 watts, follow the diagrams in Figure 9b or 10b, depending on which side you’re wiring. If you do not want to change your baseboard heater’s wattage, proceed to STEP 4 Finish installation.

• For 2000 watt applications: Cut red wire and cap both loose ends with wire connectors, or wrap loose ends with electrical tape. Proceed to STEP 4 Finish installation.

STEP 4 Finish installation
Screw wiring compartment cover(s) back on. Turn power back on at the main disconnect panel. Proceed to OPERATING INSTRUCTIONS

MULTIPLE BASEBOARD HEATERS WITH ONE THERMOSTAT

• Multiple baseboard heaters can be wired in parallel on the same circuit breaker (check national and local codes for safety requirements). Additional electrical supply wire and cable clamp connectors are required. The thermostat and heaters must be in the same room. If you’re using a BTF, follow those instructions.
• The maximum amperage load you can put on one circuit breaker is limited to either 80% of the circuit breaker capacity, or the maximum amperage rating of the thermostat, whichever is lower.
• A. Two sets of electrical supply wire go through two cable clamp connectors of baseboard #1. One set goes to the thermostat and the other set goes to baseboard #2.
• B. The two supply ground wires need another short piece of copper wire to make the 3-wire connection with the ground screw in baseboard #1.
• C. For baseboard #1, connect each of the cut baseboard wires to one of the supply wires going to the thermostat, and one of the supply wires going to the other baseboard. They both must have a 3-wire connection.
• For baseboard #2, make the connections as shown on pages 4 and 5.
• Screw wiring compartment covers back on. Turn power back on at the main disconnect panel. Proceed to OPERATING INSTRUCTIONS

WARRANTY

For more effective and safer operation and to prolong the life of the heater, read the Owner’s Guide and follow the instructions. Failure to properly maintain the heater will void any warranty and may cause the heater to function improperly.

LIMITED LIFETIME WARRANTY:
Manufacturer will repair or replace any Electric Baseboard (F) heater found to be defective at any time. These warranties do not apply:

1. Damage occurs to the product through improper installation or incorrect supply voltage;
2. Damage occurs to the product through improper maintenance, misuse, abuse, accident, or alteration;
3. The use of unauthorized accessories or unauthorized components constitutes an alteration and voids all warranties. Refer to Manufacturer website or call customer service at 888.346.7539 for list of authorized accessories and components.
4. Manufacturer’s warranty is limited to repair or replacement.
5. In the event Manufacturer elects to replace any part of your product, the replacement parts are subject to the same warranties as the product. The installation of replacement parts does not modify or extend the underlying warranties. Replacement or repair of any product or part does not create any new warranties.
   If you believe your product is defective, please contact Manufacturer during the warranty period, for instructions on how to have the repair or replacement processed.

Parts and Service

• Visit gdaheat.com/parts for information on where to obtain parts and service.
• To register your product, visit gdaheat.com/register

OPERATING INSTRUCTIONS

1. Make sure all wires are properly connected and installation is complete before you turn on the heater.
2. Do not tamper with the high temperature safety shutoff.

Complete installation

• After installation, turn your heater to the highest setting and let it run for 30 minutes. Some smoking may occur as the element initially burns off residue from manufacturing.
• If your heater shows signs of overheating, such as glowing red or repeatedly getting unusually hot and shutting off, immediately turn off the circuit breaker and review the “KNOW YOUR VOLTAGE” section or call us.

How to operate your heater

• The room temperature is controlled by a thermostat located either on the wall, or on the heater. Once installation is complete and power has been restored, follow the steps below for your thermostat.
• If you have a mechanical wall or built-in thermostat:
  1. Turn the thermostat knob all the way to the right.
  2. When the room reaches a comfortable temperature, turn the knob to the left, just until it clicks and the heater turns off. The heater will automatically keep the room at this setting.
  3. To reduce the room temperature, turn the knob to the left. To increase the room temperature, turn the knob to the right.
• If you have an electronic thermostat, follow the instructions in the programming and operating guide included with your thermostat.

High-temperature safety shutoff
All baseboard heaters come with a built-in high-temperature safety shutoff that stops electricity flowing to the heater if it gets too hot inside. This automatically resets after cooling.

Reduce-Reuse-Recycle
This product is made primarily of recyclable materials. You can reduce your carbon footprint by recycling this product at the end of its useful life. Contact your local recycling support center for further recycling instructions.

TROUBLESHOOTING

More frequently asked questions on our website here: gdaheat.com/FAQ

MAINTAINING YOUR HEATER

Clean heater at least every 24 months or as required.

1. It is important that you verify power has been turned off and the element is cool.
2. Wipe cover with damp cloth and dry.
3. Use a vacuum with an attachment to clean the heater. Do not touch the element.
4. Turn power back on at the main disconnect panel.
   Any service other than cleaning should be performed by an authorized service representative.

INTERNAL HEATER WIRING DIAGRAMS

INTERNAL HEATER WIRING DIAGRAMS 8F2025 ONLY

Models DF28L-PRO
DF28DWC-PRO
DF26L-PRO
DF26DWC-PRO

IMPORTANT SAFETY INFORMATION: Read this manual before attempting to install or use the Dimplex Electric Fireplace. Always comply with the warnings and safety instructions contained  in this manual to prevent personal injury or property damage.
To view the full line of Dimplex products, visit www.dimplex.com

Conventions Used in this manual:

	NOTE: Procedures and techniques considered important enough to emphasize.
	CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment.
	WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of fire, serious injury, or death.

Thank you for purchasing a Dimplex Electric Fireplace. Please use our convenient online registration page to record your model and serial numbers for future reference at: www.dimplex.com/register

CAUTION: Read all instructions and warnings carefully before starting installation.
Failure to follow these instructions may result in a possible electric shock or fire hazard and will void the warranty.

NO NEED TO RETURN TO THE STORE

Questions with operation or assembly? Require Parts Information?
Product Under Manufacturer’s Warranty?
Contact us at: www.dimplex.com/customer_support 
For Troubleshooting and Technical Support
OR Toll-Free 1-888-346-7539
In order to better serve you, please have your model and serial numbers ready or register your product online before calling (see above).

Basic Precautions

When using any electrical appliance, basic precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons.
These precautions include:

1. Read all instructions before using the electric fireplace.
2. Extreme caution is necessary when the firebox is used by or near children or invalids and whenever the firebox is left operating and unattended.
3. Always turn off the fireplace when it is not in use.
4. Do not operate the fireplace with a damaged power cord or plug or after the fireplace malfunctions, has been dropped, or damaged in any manner. Contact Technical  Service at 1-888-346-7539.
5. Do not use this firebox outdoors.
6. This fireplace is not intended for use in bathrooms, laundry areas, or similar indoor locations. Never locate the fireplace where it may fall into a bathtub or other water container.
7. Do not run power cord under carpeting. Do not cover the cord with throw rugs, runners, or similar coverings. Do not route the cord under furniture or appliances. Arrange cord away from traffic area and where it will not be tripped over.
8. To disconnect the fireplace, turn the controls to OFF and remove the power cord plug from the outlet.
9. Connect the power cord to a properly grounded outlet only.
10. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the firebox. To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use the fireplace on soft surfaces, like a bed, where openings may become blocked.
11. All electrical heaters have hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint, or flammable liquids are used or stored.
12. Use this fireplace only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric shock, or injury to persons.
13. Always plug the fireplace directly into a wall outlet/receptacle. Never use the fireplace with an extension cord or relocatable power tap (outlet/power strip).
14. Do not burn wood or other materials in this fireplace.
15. When transporting or storing the fireplace, keep it in a dry place, free from excessive vibration, and store to avoid damage.

SAVE THESE INSTRUCTIONS

NOTE: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Special Precautions

CAUTION: Do not open the unit. There is a risk of electric shock. There are no user-serviceable parts inside.
CAUTION: Always use a qualified technician or service agency to repair the built-in electric fireplace.
WARNING: Remote control contains a small battery. Keep away from children. If swallowed, seek medical attention immediately.
WARNING: Do not install battery backward, charge, put in the fire, or mix with used or other battery types as it may explode or leak causing injury.
DANGER: High temperatures may be generated under certain abnormal conditions. Do not partially or fully cover or obstruct the front of the fireplace.

FCC Compliance

CAUTION: This unit has been tested and found to comply with the limits for Class B digital devices, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This unit generates, uses and can radiate radio frequency energy and, if not installed and  used in accordance with the instructions, may cause harmful interference to radio or television reception, which can be determined by turning the unit OFF and ON, the user is  encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the unit and the receiver.
• Connect the unit into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This unit complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This unit may not cause harmful interference, and (2) this unit must accept any interference received, including interference that may cause undesired operation.

FCC CAUTION: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN NO USER-SERVICEABLE PARTS INSIDE

The Dimplex Electric Fireplace offers an alternative to a wood or gas fireplace. It can give your existing fireplace new life or transform a cabinet or media center of your own into a stunning focal point.

Specifications
Electrical

Volts:	120 V, 60 Hz
Amps:	12.5 A
Watts:	1500 W @ 0 °C 1350 W @ 25°C
Wiring:	Plug-In
Bulb Type:	LED
Approvals

NOTE: A 15 Amp, 120 Volt circuit is required. A dedicated circuit is preferred, but not essential in all cases. A dedicated circuit will be required if, after installation, the circuit breaker trips or the fuse blows on a regular basis when the heater is operating. Additional appliances on the same circuit may exceed the current rating of the circuit breaker.

WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire, electric shock, or injury to persons.

Dimensions:
Model DF28
Width: 27 ³/8″ (695 mm)
Height: 23 ¹/2″ (597 mm)
Depth: 7 ¹/2″ (191 mm)

Model DF26
Width: 26″ (660 mm)
Height: 18 ⁷/8″ (479 mm)
Depth: 7 ¹/2″ (191 mm)

Weight:
Model DF28: 31-35 lbs (14-16 kg)
Model DF26: 25-29 lbs (11.3-13.3kg)

Operating Temperature Range:
-4 to 104° F (-20 to 40°C)

Placement

1. The Dimplex Electric Fireplace does not require any special venting. Make sure there is clearance for air circulation beneath the unit and at least ¹/2″ (12 mm) behind it.
   CAUTION: Do not install the fireplace directly on the carpet or similar surfaces which may restrict airflow.
2. Install the unit in an opening with the following dimensions:
   Model DF28
   A 27″ (686 mm) wide
   B 23 ¹/8″ (587 mm) high
   C 8″ (203 mm) deep
   Model DF26
   A 24 ³/8″ (619 mm) wide
   B 18 ¹/2″ (470 mm) high
   C 8″ (203 mm) deep
3. If installing the unit in an existing fireplace opening, seal all drafts and vents with a non-fibrous insulation material to prevent any chimney debris from falling onto the unit.
   Do not install into an existing fireplace opening that is prone to dampness.

Mounting

1. 1a. If applicable, carefully pour and evenly distribute your choice of media in the media tray of the firebox.
   
2. 1b. If desired, add driftwood logs on top of the media.
   
3. 2a. If installing into a Dimplex mantel, first check to see if there are holes in the side panels near the top as shown below. If so, align the front of the firebox (without front glass installed) with the front face of the mantel. Install provided screws into the front holes on the inside faces of the firebox. The screw will line up with the hole in the mantel, securing it in place.
   If there are no holes on the side panels of the mantel, remove the screw on the back bottom flange most convenient for securing, and use the L-bracket (provided) to secure the firebox to the mantel.
   
4. 2b. If installing into a custom mantel, or into an existing opening, secure the firebox by inserting an appropriate screw through either the front hole or back hole on the inside face of the firebox, depending on which location is more appropriate for the installation.

Grounding Instructions
This product must be grounded. If it should malfunction or break down, grounding provides a path of least resistance for electric current to reduce the risk of electric shock.  This product is equipped with a cord having an equipment-grounding conductor and a grounding plug.
The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.
This product is for use on a 120V circuit and has a grounding plug that looks like the plugin in the following figure. Make sure that the product is connected to an outlet having the same configuration as the plug. No adapter should be used with this product.

DANGER: Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or serviceman if you are in doubt as to whether the product is properly grounded. Do not modify the plug provided with the product – if it will not fit the outlet, have a proper outlet installed by a  qualified electrician.

Touch Panel and Remote Controls
The manual controls for the Dimplex Electric Fireplace are located on the front panel. When not activated, the icons are not visible. Touch the control panel to the right side of the white line to activate the icons. The selected setting is displayed on the left side of the panel.
A multi-function IR (infrared) remote control also is provided. The remote control has a range of approximately 30 ft (9 m). To operate correctly, the remote control must be pointed toward the front of the electric fireplace.

	Icon	Function	Description
A		Power	Press to turn unit Off or On. • Unit Off Press to turn everything Off. Press again to turn the unit On with previous settings. • Unit On Press to turn unit On with previous settings. – If the flame effect was On, the flame will turn on and the previous heat setting will be activated (On or Off). Display will show current heater temperature setting and after 2 sec displays the room temperature. – [remote only]   If the flame effect was Off, the previous heat setting will be activated  (On or Off). – [panel only]  If the flame effect was Off, the flame will turn on and the previous heat  setting will be activated (On or Off)
B		Heat	• Heat On Press to turn heat On (indicated by 1 short beep). Display will show current heater temperature setting and after 2 sec displays room temperature. Use the Temp icon to change the heater temperature setting. • Heat Off Press to turn heat Off (indicated by 1 short beep). NOTE:  After the heater is switched off, the fan will continue on for 60 seconds before turning off.
C		Temp	Press multiple times to raise the heater temperature in 1°F (1 °C) increments. The display will show the current temperature. Temperaturerange is 62° F (17-26° C).  This feature is active whenever the heat is enabled.
		Disable Heat	Press the Heat and Temp buttons on the unit at the same time and hold for 2 seconds to disable the heater. Press and hold again for 2 seconds to enable the heater. When the heater is disabled, “–” will display when Temp button is pressed. The remainder of the unit’s controls will operate in the same fashion.
		°C / °F Temp	The display can show the temperature reading in either °C or °F.  To change the display,  press and hold the Temp and Flame Speeds buttons on the unit.
D		Flame Speed	Press multiple times to toggle through flame speeds (minimum, medium, maximum).  The display will show current speed number (F1, F2, F3 respectively).
E		Color Themes	Press multiple times to change the media and flame base colors. This feature is active only when the flame effect is On. The display will show the theme (t0, t1, t2, etc.) DF28L-PRO  or DF26L-PRO (Log Unit) themes: • Theme t0 – No flame • Theme t1 – Natural (flame base off) • Theme t2 – Red Highlights (flame base red/orange) • Theme t3 – Blue Highlights (flame base blue) DF28DWC-PRO or DF26DWC-PRO (Media Unit) themes: • Theme t0 – Midnight Mode • Theme t1 – Media White • Theme t2 – Media red/orange flickering • Theme t3 – Media blue flickering. • Theme t4 – Media Purple • Theme t5 – Media Green • Theme to – Prism Mode (To choose a custom color, press Brightness icon. Press again  to return to Prism Mode)
F		Brightness	Press to change the flame and logs brightness. The display will show b3, b1, b2 respectively. • High • Low • Medium
G		Flame	Press to turn the flame effect On. Press again to turn the flame effect Off.
H		Timer	Press multiple times to change the sleep timer by 0.5 h from 0.5 h to 8 h before turning off. Press again, the remaining time on the timer displays.

Resetting the Temperature Cutout Switch
Should the heater overheat, an automatic cut-out will turn the heater off. It will not come back on without being reset.
To reset the cutout switch, unplug the unit and wait 5 minutes before plugging it back in.
CAUTION: If you need to continuously reset the heater, unplug the unit and call Technical Support at 1-888-346-7539

General
Inspect the electric firebox regularly, depending upon conditions, and at minimum yearly intervals. Remove dust and clean with a damp cloth as required.
CAUTION: Except for installation and cleaning described in this manual, an authorized service representative should perform any other servicing.
WARNING: Disconnect power by unplugging the power and allowing the heater to cool before attempting any maintenance or cleaning to reduce the risk of fire, electric shock, or injury.

Battery Replacement
To replace the battery:

1. Push the release tab toward the center and slide the battery cover open.
2. Install 3V Lithium battery in the battery holder. The positive (+) side of the battery faces up.
3. Close the battery cover.

Battery must be recycled or disposed of properly. Check with your Local Authority or Retailer for recycling advice in your area.

Support Services
Technical and troubleshooting support, as well as a list of replacement parts, can be found on: www.dimplex.com/customer_support.

Products to which this limited warranty applies to your newly purchased Dimplex electric fireplace. This limited warranty applies only to purchases made in any province of Canada except for Yukon Territory, Nunavut, or Northwest Territories or in any of the 50 States of the USA (and the District of Columbia) except for  Hawaii and Alaska. This limited warranty applies to the original purchaser of the product only and is not transferable.
Products excluded from this limited warranty Light bulbs are not covered by this limited warranty and are the sole responsibility of the owner/purchaser. Products purchased in  Yukon Territory, Nunavut, Northwest Territories, Hawaii, or Alaska are not covered by this limited warranty. Products purchased in these States, provinces, or territories are sold AS IS without warranty or condition of any kind (including, without limitation, any implied warranties or conditions of merchantability or fitness for a particular purpose)  and the entire risk of as to the quality and performance of the products is with the purchaser, and in the event of a defect, the purchaser assumes the entire cost of all necessary servicing or repair.
What this limited warranty covers and for how long Products, other than fireplace surrounds (mantels) and trims, covered by this limited warranty have been tested and  inspected prior to shipment and, subject to the provisions of this warranty, Glen Dimplex Americas Ltd. (herein called Glen Dimplex Americas) warrants such products to be free from defects in material and workmanship for a period of 2 years from the date of the first purchase of such products.
Glen Dimplex Americas fireplace surrounds (mantels) and trims covered by this limited warranty have been tested and inspected prior to shipment and, subject to the provisions of this warranty, Glen Dimplex Americas warrants such products to be free

from defects in material and workmanship for a period of 1 year from the date of first purchase of such products.
The limited 2 year warranty period for products other than fireplace surrounds (mantels) and trims and the limited 1 year warranty period for fireplace surrounds (mantels) and trims also applies to any implied warranties that may exist under applicable law. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to the purchaser.
What this limited warranty does not cover This limited warranty does not apply to products that have been repaired (except by Glen Dimplex Americas or its authorized service representatives) or otherwise altered. This limited warranty does further not apply to defects resulting from misuse, abuse, accident, neglect, incorrect installation, improper maintenance or handling, or operation with an incorrect power source.
What you must do to get service under this limited warranty
Defects must be brought to the attention of Technical Service at 1-888-346-7539. Please have proof of purchase, catalog/model, and serial numbers available when calling.  Limited warranty service requires proof of purchase of the product.
What Glen Dimplex Americas will do in the event of a defect In the event a product or part covered by this limited warranty is proven to be defective in material or  workmanship during (i) the 2 years limited warranty period for products other than fireplace surrounds (mantels) and trims, and (ii) the 1 year limited warranty period for surrounds (mantels) and trims, you have the following rights:

• Glen Dimplex Americas will in its sole discretion either repair or replace such defective product or part without charge. If Glen Dimplex Americas is unable to repair or replace such product or part, or if repair or replacement is not commercially practicable or cannot be timely made, Glen Dimplex Americas may, in lieu of repair or replacement, choose to refund the purchase price for such product or part.
• Limited warranty service will be performed solely by dealers or service agents of Glen Dimplex Americas authorized to provide limited warranty services.
• For products other than surrounds (mantels) and trims, this 2-year limited warranty entitles the purchaser to on-site or in-home warranty services. Accordingly, Glen  Dimplex Americas will be responsible for all labor and transportation associated with repairing or replacing the product or part except as follows: (i) charges which may be levied for travel costs incurred to travel to the purchaser’s site where the product is located if the purchaser’s site is beyond 30 miles (48 km) from the closest service depot of Glen Dimplex Americas dealer or service agent; and (ii) the purchaser is solely responsible for providing clear access to all serviceable parts of the product.
• For surrounds (mantels) and trims, this 1-year limited warranty does not entitle the purchaser to on-site or in-house warranty services. The purchaser is responsible for the removal and transportation of the surrounds (mantels) and trims (and any repaired or replacement product or part) to and from the authorized dealer’s or service agent’s place of business. On-site or in-home services for surrounds (mantels) and trims may be performed at the purchaser’s specific request and expense at Glen Dimplex  Americas then-current rates for such services. Glen Dimplex Americas will not be responsible for, and this limited warranty shall not include, any expense incurred for installation or removal of the surrounds (mantels) or trims or any part thereof (or any replacement product or part) including, without limitation, all shipping
  costs and transportation costs to and from the authorized dealer’s or service agent’s place of business and all labor costs. Such costs shall be the purchaser’s responsibility.  What Glen Dimplex Americas and its dealers and service agents are also not responsible for:

IN NO EVENT WILL GLEN DIMPLEX AMERICAS, OR ITS DIRECTORS, OFFICERS, OR AGENTS, BE LIABLE TO THE PURCHASER OR ANY THIRD PARTY. WHETHER IN CONTRACT, IN TORT, OR ON ANY OTHER BASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR  INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH THE SALE, MAINTENANCE, USE, OR INABILITY TO USE THE  PRODUCT, EVEN IF GLEN DIMPLEX AMERICAS OR ITS DIRECTORS, OFFICERS, OR AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES, COSTS OR DAMAGES, OR IF SUCH LOSSES, COSTS, OR DAMAGES  ARE FORESEEABLE. IN NO EVENT WILL  GLEN DIMPLEX AMERICAS, OR  ITS OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT LOSSES, COSTS, OR DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE  PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE  ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO THE PURCHASER.
How State and Provincial law apply This limited warranty gives you specific legal rights and you may also have other rights which vary from jurisdiction to jurisdiction. The provisions of the United Nations Convention on Contracts for the Sale of Goods shall not apply to this limited warranty or the sale of products covered by this limited warranty.

1-888-346-7539 | www.dimplex.com
In keeping with our policy of continuous product
improvement, we reserve the right to make
changes without notice.
© 2019 Glen Dimplex Americas

What’s included

What you need

Compatible device for                                     2.4Ghz Wi-Fi (b/g/n)
Dimplex Control app                                      with internet connection

Connecting Your Hub

1. Plug the included Ethernet cable into your wireless router or network switch. If you are connecting your Dimplex Hub via Wi-Fi, skip this step.
   
2. Insert the battery into the rear of the Hub. See ‘Battery Installation & Replacement’.
   
3. Plug the included AC/DC adapter into the plug socket and the DC power port on the hub as shown. If your Hub is
   receiving power, lights on the front should illuminate

Download and Launch the Dimplex Control app
Search for Dimplex Control on your device’s app store

Scan this QR code to be taken directly to the relevant app store page

Download the app and launch on your device. If you are a new user, tap ‘Register’ and follow the prompts on the app to create an account.

Setting Up Your Hub

Once you are logged in, tap the symbol and follow the ‘Setup Wizard’.

Download and Launch the Dimplex Control app

Search for Dimplex Control on your device’s app store.

Scan this QR code to be taken directly to the relevant app store page.
Download the app and launch on your device. If you are a new user, tap ‘Register’ and follow the prompts on the app to create an account

Setting Up Your Hub

Once you are logged in, tap the symbol and follow the ‘Setup Wizard’.

Troubleshooting

• In the ‘Settings’ menu of your iOS or Android device, ensure there is an active internet connection.
• Your Dimplex Hub uses 2.4Ghz (b/g/n) Wi-Fi with WEP and WPA2 security. If your router/access point uses 5Ghz, newer standards such as AC or enterprise-level security such as WPA2E, you will have to adjust your Wi-Fi settings or connect via ethernet.
• If you are setting up your Dimplex Hub via Wi-Fi on iOS, ensure that the device is connected to the Wi-Fi network that you wish to connect your Dimplex Hub to – the app will only list Wi-Fi networks that are currently connected.
• Your Dimplex Hub will only connect to password secured Wi-Fi networks and will not connect to ‘open’ networks for security reasons.
• Some iOS/Android devices occassionally have issues with Bluetooth during setup. If your Hub is failing to complete setup, check the above troubleshooting points. If you are still experiencing problems, then turn Bluetooth off on your device, ‘forget’ Dimplex Hub, then turn Bluetooth back on and start the setup process again. If you encounter any other issues during setup, contact us at Dimplex.co.uk/support

Battery Installation & Replacement

Battery Warning

Caution – The battery used in the product may present a risk of fire or chemical burn if mistreated. Batteries may explode if damaged. Dispose of batteries according to local regulations. Please recycle when possible. Do not dispose the battery as household waste or in a fire as it may explode. The capacity of the battery degrades over time. Should battery replacement be required please contact the manufacturers approved service agent for guidance on battery replacement.

Operating Warnings:

Important – The Dimplex Hub and Dimplex Control app facilitates remote control of supported Dimplex panel heaters, storage heaters and hot water cylinders. Remember to observe all appliance safety warnings and precautions when operating these appliances remotely or on automatic timer modes, either attended or unattended since a fire risk exists when heating appliances are accidentally covered or displaced

Child Safety

WARNING – Keep the battery supplied with this product out of reach of children.
WARNING – Packaging should be disposed of responsibly as small parts included in the packaging may present a potential choking hazard for children.
Servicing and Repairs:
WARNING – Servicing and product repairs should only be undertaken by the manufacturers approved service agent or a similarly trained or qualified person, using only exact manufacturer approved spare parts.
Cleaning
WARNING – Always disconnect the power supply and other cables before cleaning this appliance. Use a soft lint-free cloth to clean the enclosure. Do not use abrasive cleaning powders or furniture polish, as this can damage the surface finish. Avoid getting moisture into openings.

Important:
At the end of its service life, the product must be recycled

Product Safety

This package contains small parts that may be hazardous to children. Always store the product and packaging out of reach of children.
Never try to dismantle the product yourself, or push objects of any kind into the product, as this may cause short circuits which could result in a fire or electric shock.

WARNING – This product is only suitable for normal domestic household purposes and should not be used in any other type of environment.

Do not use outdoors. Do not expose your product to rain, moisture or other liquids.
The Dimplex Hub should only be operated in environments where the temperature is always between 0˚C and 40˚C (32˚ to 104˚F). Connectors and Ports
The power adaptor supplied with this product should only be used. Use of third-party power adaptors may damage or destroy the product

IMPORTANT:
THESE INSTRUCTIONS SHOULD BE READ CAREFULLY AND RETAINED FOR FUTURE REFERENCE.
Note also the information presented on the appliance

and could be dangerous. Use of other power adaptors will invalidate product approval and warranty.
Never force a connector into a port. Ensure that the connector matches the port and that you have positioned the connector correctly to ensure successful connection.
Battery Installation & Replacement
Important – Before installing or replacing the battery ensure that the power adaptor for the Dimplex hub is disconnected and isolated from the electricity supply.
This product is supplied with a rechargeable battery to provide system backup in the event of power loss. The battery is located in the battery compartment in the base of the product. Remove the battery cover on the base of the unit to install the battery. Once the battery is installed, refit the battery cover and reconnect the Dimplex hub to the electricity supply using the power adaptor supplied. Please refer to diagram on the following page.

• Caused by any misuse, abuse or negligent use of the Dimplex product, including but not limited to any failure to use it in accordance with the Operating Instructions supplied with the product.
• Caused by any failure to assemble, install clean and maintain your Dimplex product in accordance with the Operating Instructions supplied with the product unless this was carried out by Dimplex or its authorised dealers.
• Caused by repairs or alterations to your Dimplex product not carried out by Dimplex service personnel or its authorised dealer(s).
• Caused by use of any consumables or spare parts for your Dimplex product which are not Dimplex -specified.
  Terms and Conditions
• The Dimplex Warranty is valid for Dimplex from the date of purchase of your Dimplex product from a recognised retailer in the country of purchase and use, or the date of delivery of the product if later, always provided the original receipt has been retained and is produced as proof of purchase.
• You must provide to Dimplex or its authorised agents on request the original receipt as proof of purchase and – if required by Dimplex – proof of delivery. If you are unable to provide this documentation, you will be required to pay for any repair work required.
• Any repair work under the Dimplex

Warranty will be carried out by Dimplex or its authorised dealer(s) and any parts that are replaced will become the property of Dimplex. Any repairs performed under the Dimplex Warranty will not extend the Warranty Period.

• The Dimplex Warranty does not entitle you to recovery of any indirect or consequential loss or damage including but not limited to loss or damage to any other property.
• The Dimplex Warranty is in addition to your statutory rights as a consumer and your statutory rights are not affected by this Dimplex Warranty.
  Contact Dimplex
  If you have any questions about what the Dimplex Warranty covers and does not cover or how to claim under the Dimplex Warranty, please contact us using the information below.
  Contact details Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF. Tel:0344 879 3588

Warranty

What does a Dimplex Warranty cover?
Dimplex products deliver reliable service for normal, household use in domestic settings. All Dimplex products are individually tested before leaving the factory.
If you are a consumer and you experience a problem with your Dimplex product, which is found to be defective due to faulty materials or workmanship within the Warranty Period, this Dimplex Warranty will cover repair or – at the discretion of Dimplex – replacement with a functionally equivalent Dimplex product.
The Dimplex Warranty Period is three calendar years from the date of purchase of your Dimplex product, or the date of delivery of the product, if later. The Dimplex Warranty is conditional upon you providing the original purchase receipt as proof of purchase. Please therefore retain your receipt as proof of purchase.
If you do experience a problem with your Dimplex product please call the Helpline on +44 (0)344 879 3588 or visit
www.dimplex.co.uk/support.
For ROI please email [email protected] or call +353(0)1 842 833. We will need details of your Dimplex product, its serial number and a description of the fault which has occurred. You can find the model number and serial number for your Dimplex product on the heaters side. Once we receive your information and proof of purchase we will contact you to make the necessary arrangements.
If your Dimplex product is not covered by this Dimplex Warranty there may be a charge to

repair your product. However, we will contact you for agreement to any charges before any chargeable service is carried out.
What is not covered by a Dimplex Warranty?
The Dimplex Warranty does not cover any of the following:

• Any losses or increased costs due to lack of connectivity
• Any fault or damage to your Dimplex product due to faulty materials or workmanship occurring outside the three-year Warranty Period.
• Any fault or damage to the battery supplied with the product.
• Any fault or damage occurring to any pre-owned Dimplex product or to any other equipment or property.
• Accidental damage to your Dimplex product or damage to your Dimplex product from external sources (for example, transit, weather, electrical outages or power surges).
• Fault or damage to your Dimplex product which is:
• Not due to faulty materials or workmanship or which is due to circumstances outside Dimplex’s control.
• Caused by use of your Dimplex product for anything other than normal domestic household purposes in the country where it was purchased.

Customer Service

Three-Year Warranty
Helpline: 0344 879 3588
Web: www.dimplex.co.uk/support
Glen Dimplex Heating & Ventilation
Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF
Attention

If your Dimplex Hub becomes hot, ensure to check the battery compartment. If the battery is hot or becomes swollen, immediately contact Dimplex Customer service. You may be advised to remove the
battery and dispose of it at your local recycling centre or collection point. Your Hub will continue to operate normally while mains power is available.