Cable Matters USB-C DisplayPort Multiport Adapter Power Delivery User Manual

1. Introduction

Thank you for your purchase from Cable Matters® Inc., the ‘Reliable Connectivity’ company. This User Manual provides an overview of the features and installation of your new
USB-C™ to DisplayPort™ Multiport Adapter with Power Delivery
Please read these instructions carefully before connecting, operating or configuring this product. Please keep this user manual for future reference.
Contact support@cablematters.com for questions or product support.

1.2 Copyright and Trademarks

Specifications are subject to change without notice. Cable Matters is a registered trademark or trademark of Cable Matters Inc. All rights reserved. All other trademarks are the property of their respective owners. Thunderbolt and the Thunderbolt Logo are trademarks of Intel Corporation in the U.S. and/or other countries. USB Type-C™ and USB-C™ are trademarks of USB Implementers Forum DisplayPort™ and the DisplayPort™ logo are trademarks owned by the Video Electronics Standards Association (VESA®) in the United States and other countries.
macOS® is a trademark of Apple Inc., registered in the U.S. and other countries. Windows® is a registered trademark of Microsoft Corporation in the U.S. and other countries.

1.3 FCC Compliance Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) This device must not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation.

2. Product Overview

2.1 Package Contents

Please check that the following items are contained in the package:

• USB-C to DisplayPort Multiport Adapter with Power Delivery
• Quick Start Guide (User manual is available cablematters.com/dl/201046)

2.2 Product Description

The Cable Matters® USB-C™ to DisplayPort Multiport Adapter with Power Delivery is an essential companion for computers with a USB-C or Thunderbolt™ 3 port. Connect to a Fast network, a USB peripheral device, and a monitor with DisplayPort. Simultaneously charge a laptop while transferring data or viewing video.

2.3 Product Features

• USB-C™ and Thunderbolt™ 3 port compatible
• Connect a monitor with DisplayPort input
• Connect to a Fast Ethernet network
• Connect USB peripherals such as a flash drive, keyboard or mouse
• Supports 8K DisplayPort video resolutions up to 7680 x 4320 @ 60Hz
• Power and charge a laptop up to 60 watts

2.4 System Requirements

3. Connection and Operating Instructions

3.1 Application Diagram

   Full-Featured Device with USB-C / Thunderbolt 3

• Connect to a Fast Ethernet network
•  Connect two USB 3.0/2.0 peripheral devices
• Connect a display with DisplayPort input
• Connect a USB-C charger to charge a laptop while in use

3.2 Connecting the Adapter to a Laptop with Power Delivery

The Multiport Adapter can be connected to a USB-C charger to provide power to the Adapter or charge a laptop while in use
(with P.D. equipped computers).

Installation Instructions

1. Test with a fully charged laptop
2. Connect DisplayPort and Ethernet cables BEFORE connecting the Adapter
3. Connect a USB-C charger to the P.D. port of the Adapter
4. Connect the Adapter to a USB-C port on the computer
5. Look for the charging icon indicator on your computer

Troubleshooting Tips (for charging a laptop)

• Check that the blue LED in the logo is lit on the Adapter
• USB-C Power Delivery 2.0/3.0 must be supported by your computer to charge a laptop
• USB-C charger or charger/cable must be rated for USB-C Power Delivery 2.0/3.0
• Adapter can only charge up to 60 watts (some computers use more)
• Use the USB-C charger/cable that came with the laptop for the best performance

Important Notes: (when using the P.D. power port)

• Do NOT disconnect power to the Adapter while in use or it may interrupt the video, Ethernet, or USB functions
• Steps if the connected display or Ethernet function is not working:

1.  Unplug the Adapter
2. Check the P.D. connection to the USB-C charger
3. Check that the DisplayPort and Ethernet cables are securely connected
4. Reconnect the Adapter to the computer
5. Disconnect all cables, reboot the computer, and reconnect the cables and Adapter

3.3 Connecting to a LAN or Router

Installation Instructions

1. Connect an RJ45 Ethernet patch cable to the Adapter
2. Connect the patch cable to a LAN or router port
3. Connect the Adapter P.D. port to a USB charger for the best performance
4. Connect the Adapter to a USB-C port on the computer
5. Check the documentation of your LAN or router to configure network access
6. Link and Status LED’s should blink to indicate a live connection

Troubleshooting Tips

• Disconnect all cables, reboot the computer, and reconnect the cables and Adapter
• Check that the Link and Status LEDs are lit
• Test by turning off all wireless connections
• Update the USB-C drivers from the computer manufacturer
• Test the patch cable with a different device or try another USB port
• Gigabit Ethernet speeds are NOT supported, only Fast Ethernet speed
• Some USB-C devices may not support an Ethernet connection over USB-C

Windows
Search ‘Device Manager’ > Click on: Universal Serial Bus devices > Cable Matters USBC Multiport Adapter

Mac
Search: About this Mac > System Report > Hardware > USB > USB 3.0 Bus > USB 2.0 Hub > USB-C to Multiport Adapter with Charging

Installation Instructions

1. Connect an DisplayPort cable (sold separately) to the Adapter
2. Connect the cable to the DisplayPort input of the monitor
3. Connect the Adapter P.D. port to a USB charger for the best performance
4. Connect the Adapter to a USB-C port on the computer
5. Select the DisplayPort video and audio input from the display menu
6. Select the audio output from the computer (optional)

Troubleshooting Tips

• Disconnect all cables, reboot the computer, and reconnect the cables and Adapter
• DisplayPort Alternate mode must be supported by your device
• 8K video resolution requires a 8K-rated source, cable, and monitor
• Check that your computer supports an external video monitor
• Check for updated video graphics drivers from the computer maker
• Test with an HD (not 8K) display, if possible

Windows (Duplicate or Extend the Display)

Video: Press Windows Logo + P or
Search Display >Click Adjust Resolution
Audio: Search Sound > Click on the display name > Set Default > OK

Mac (Duplicate or Extend the Display)

Video: Apple Menu > System Preferences > Displays > Select the Arrangement Tab >
Choose to Duplicate or Extend the display
Audio: Apple Menu > System Preferences > Sound > Output

3.5 Connecting a USB Peripheral Device

Installation Instructions

1. Connect a USB 2.0 or 3.0 device to the Adapter (cables sold separately)
2. Connect the Adapter P.D. port to a USB charger for the best performance
3. Connect the Adapter to a USB-C port on the computer
4. The device should be recognized after downloading any needed drivers
5. Always Safely Remove or Eject the device before unplugging

Troubleshooting Tips

• Disconnect all cables, reboot the computer, and reconnect the cables and Adapter
• USB 2.0 port will not charge a device like a smartphone
• Test the USB device with a different computer
• Test the USB device with a different USB cable
• USB 3.0 devices will be limited to the USB 2.0 data transfer rate

3.6 Troubleshooting Tips for Windows

• When using Power Delivery to charge a laptop, first connect all cables and the USB-C charger BEFORE connecting the Adapter
• Check that your computer recognizes the Adapter – Blue LED should be lit
• Search ‘Device Manager’ > Click on: Universal Serial Bus devices > Cable Matters USB-C Multiport Adapter

Cabling

• Check that all cable and adapter connections are secure
• Test any connected cables with different equipment
• 8K DisplayPort video resolution requires a 8K cable

Computer/Host Source

• Test with a fully charged computer and the P.D. port connected to a charger
• Try different video resolution and refresh rates supported by the display
• Check the DisplayPort audio output from the Playback Devices on the taskbar
• Verify that the DisplayPort audio is not muted
• Disconnect all cables, reboot the computer, and reconnect the cables and Adapter

Check for updated BIOS, firmware and software drivers from the computer manufacturer Computers with Thunderbolt 3 ports can check for driver information at:
kb.cablematters.com (search for 201046)

Connected Display

• DisplayPort Alternate mode must be supported by your device for video
• Select the DisplayPort input from the display menu
• Adjust the audio level from the display menu
• Test with an HD (not 8K) display, if possible
• 8K DisplayPort video resolution requires a 8K-rated display

3.7 Troubleshooting Notes for Mac

• When using Power Delivery to charge a laptop, first connect all cables and the USB-C charger BEFORE connecting the Adapter
• Check that your computer recognizes the Adapter – Blue LED should be lit
• Search: About this Mac > System Report > Hardware > USB > USB 3.0 Bus > USB 2.0 Hub > USB-C to Multiport Adapter with Charging

Cabling

• Check that all cable and adapter connections are secure
• Test any connected device cables with different equipment
• 8K DisplayPort video resolution requires a 8K cable

Computer Source

• Test with a fully charged computer and the P.D. port connected to a charger
• Check for updated OS software patches from Apple
• Try different video resolution settings supported by the display
• Check the DisplayPort audio output from the Sound menu in System Preferences
•  Verify that the DisplayPort audio is not muted
• Disconnect all cables, reboot the computer, and reconnect the cables and Adapter

Connected Display

• Select the DisplayPort input from the display menu
• Adjust the audio level from the display menu or remote
• Test with an HD video resolution display, if possible
• 8K DisplayPort video resolution requires a 8K-equipped display

4. Technical Specifications

Host Connector: USB-C Male
Network Connector: RJ45 8P/8C 568-B Female
USB-A Ports: 2x USB 2.0 Type A Female
Video Port: DisplayPort Female
PD Port: USB-C Power Delivery
OS Support Windows 10, macOS 10.9 or higher
Chrome OS, Linux, Android (with DP Alt mode)
DisplayPort Resolution Support Up to 7680 x 4320 @ 60Hz
DisplayPort Audio Support 8-Channel LPCM, compressed audio
Adapter Housing Lx W x H /Cable Tail 3.1 x 2.7 x 0.8 / 11 Inches
Compliance C E, FCC, RoHS
Warranty: Limited One-Year
Note: Specifications are subject to change without notice

5. Warranty and Support

5.1 Customer Support and Contact Information
Cable Matters offers lifetime technical support as an integral part of our commitment to provide industry leading solutions.
Email us with any questions at support@cablematters.com.

5.2 Warranty Information

This product is backed by a limited one-year warranty. The warranty covers parts and labor costs only. Cable Matters does not warrant its products from defects or damages
arising from misuse, abuse, or normal wear

5.3 Limitation of Liability

In no event shall Cable Matters Inc. (including their officers, directors, employees or agents) be liable for any damages (whether direct or indirect, special, punitive, incidental,
consequential, or otherwise), loss of data, loss of profits, loss of business, or any pecuniary loss, arising out of, or related to the use of this product exceeding the actual price paid for the product (as allowed by state law).

Cable Matters USB-C 2-Port Video Adapter for UHD TV or Monitor Instructions

USB-C™ 2-Port Video Adapter for UHD TV or Monitor

Installation Instructions

• Directly connect the Adapter to the USB-C/Thunderbolt 3 port of the host.
• Connect an HDMI or VGA cable to the Adapter (only 1 display is supported).
• Select the HDMI or VGA input from the display menu.
• Find a compatible video resolution between the host and output display.
• Note: 4K video resolution support requires a 4K computer source and output display.

Troubleshooting Tips

• DisplayPort Alternate Mode (video over USB) must be supported by your device.
• Test the Adapter with a different USB-C/Thunderbolt 3 port.
• Test the HDMI or VGA cable with other equipment.
• VGA does not support audio or HDCP for viewing protected content.
• For troubleshooting information go to: kb.cablematters.com.

Technical Specifications

• Host Connector: USB-C / Thunderbolt 3 – Male
• Display Connector 1: HDMI – Female
• Display Connector 2: VGA – Female
• OS Compatibility: Windows, Mac, Chrome, Linux, Android
• Video Resolution Support: HDMI: Up to 3840×2160 @ 30Hz VGA: Up to 1920×1080 @ 60Hz
• Warranty: Limited One-Year

Overview

1. USBC™ Multiport Travel Dock.
   
2. Certified Premium HDMI® Cable.
   
3. VGA Monitor Cable.
   

View other USB-C™ products at www.cablematter.com

Customer Support and Contact Information

Cable Matters offers lifetime technical support as an integral part of our commitment to provide industry leading solutions. Email us with any questions at support@cablematters.com.

Warranty Information

This product is backed by a limited one-year warranty. Cable Matters warrants its products against defects in materials and workmanship for the periods noted, following the initial date of purchase. During this period, the products may be returned for repair or replaced with equivalent products at our discretion. The warranty covers parts and labor costs only. Cable Matters does not warrant its products from defects or damages arising from misuse, abuse, alteration, or normal wear and tear.

Limitation of Liability

In no event shall Cable Matters Inc. (including their officers, directors, employees or agents) be liable for any damages (whether direct or indirect, special, punitive, incidental, consequential, or otherwise), loss of profits, loss of business, or any pecuniary loss, arising out of, or related to the use of this product exceeding the actual price paid for the product. Some states do not allow the exclusion or limitation of incidental or consequential damages. If such laws apply, the limitations or exclusions contained in this statement may not apply to you.

FCC Compliance Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device must not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.

Cable Matters is a registered trademark or trademark of Cable Matters Inc. All rights reserved.All other trademarks are the property of their respective owners.

USB Type-C™ and USB-C™ are trademarks of USB Implementers Forum
Thunderbolt and the Thunderbolt Logo are trademarks of Intel Corporation in the U.S. and/or other countries. HDMI, the HDMI logo, and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI licensing, LLC in the United States and/or other countries.

Contact

Contact support@cablematters.com for questions.

Visit: www.cablematter.com.