Modem Information

DOCSIS 3.1 Internet and Telephone Modem

32×8 channel bonding

Highest Service Level

Gigablast

Front View

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Back View

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• TEL 1 / TEL 2 – Connects to home telephone wiring and to conventional telephones or fax machines.Note: If you only have one phone line, connect your telephone wiring into TEL 1.
• Reset – Use this button in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your modem.
• Ethernet – Provides internet access to a single device. Only one port is active at a time.
• Cable – Connect your coaxial cable line to this port.
• Power – Connect the supplied power cord to this port.

For modems with four Ethernet ports, only plug devices into Ethernet port 1 because only one port is active and additional devices plugged into the other ports will not receive Internet access. For modems with a sticker covering up the extra ports, use the accessible port only. Do not remove the sticker.

MAC Address

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Modem Information

DOCSIS 3.0 Cable Modem

4×4 channel bonding with speeds of up to 50 Mbps on a wired connection

Cox recommends a DOCSIS 3.1 modem or gateway

What does this mean?

Highest Service Level

Essential

Front View

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Back View

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• RESET – Resets the device
• ETHERNET – Connects to the Ethernet port on your computer or home network
• USB – Connects to the USB port on your computer
• CABLE – Connects to the cable wall outlet
• POWER – Connects the cable modem to the power adapter

MAC Address

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Modem Information

DOCSIS 3.0 Dual Band 802.11-AC WiFi Modem

24×8 channel bonding

Manage wifi compatible

To achieve Gigablast or Ultimate Classic speeds, a DOCSIS 3.1 modem is required

Highest Service Level

Ultimate 500

Front View

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Back View

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• Reset – Use this button to reboot the modem. To restore factory defaults, press and hold the Reset button for more than 15 seconds. This button is recessed to prevent accidental resets.
• Ethernet (1 – 4) – Provides internet access to a single device. Only one port is active at a time.
• Cable – Connects to the cable wall outlet.
• Power – Connects the modem to the power cord.

MAC Address

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• MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.
• This label is located on the bottom of the device, which contains the default Network Name (SSID) and Passphrase (Preshared Key).

Modem Information

DOCSIS 3.0 Dual Band AC1600 WiFi Modem

16×4 channel bonding

To achieve Gigablast or Ultimate Classic speeds, a DOCSIS 3.1 modem is required

Highest Service Level

Preferred 150

Front View

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Back View

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• Reset – Use this button to reboot the modem or restore to factory defaults. It is recessed to prevent accidental resets. To reboot the modem, press and hold the Reset button for three to four seconds. To restore factory defaults, press and hold the Reset button for more than 10 seconds. (login/Reset instructions)
• Ethernet (1 – 2) – These ports connect to the 10/100/1000 Ethernet ports on your computer. Provides internet access to a single device. Only one port is active at a time.
• Cable – This outlet connects to the cable wall outlet.
• Power – This outlet connects the modem to the power cord.

MAC Address / WiFi Network Label

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• MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).
  • A MAC address is unique.
  • The first six characters of the MAC address are unique to the manufacturer of the device.
• The default Network Name (SSID) and Passphrase (Preshared Key).

Modem Information

DOCSIS 3.0 Single Band WiFi Modem

8×4 channel bonding with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.1 modem or gateway

Highest Service Level

Preferred 150

Front View

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After the modem is successfully connected to the network, the Power, Receive, Send, and Online indicators illuminate continuously to indicate that the modem is online and fully operational.

Back View

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• ETHERNET – Provides internet access to a single device. Only one port is active at a time. When a connected device is online, you will see one of the following lights.
  • Amber
    • LED is ON – Indicates 10/100 Base-T connection.
    • LED is OFF – Indicates GigE connection.
  • Green
    • LED is ON – Indicates a device connection is detected.
    • LED is Blinking – Indicates data traffic is in progress
• USB – USB 2.0 port connection to your computer or other USB device.
• Reset – Can be used to reboot the gateway or reset the gateway settings. (login/Reset instructions)
• CABLE – Connects to the cable wall outlet.
• Power – Connects the cable modem to the power adapter.

MAC Address

Click to enlarge.

• A MAC address is unique.
• The first six characters of the MAC address are unique to the manufacturer of the device.
• This information is usually found on a sticker located on the bottom of the modem.

Modem Information

Internet and Telephone Modem

DOCSIS 2.0 with speeds of up to 25 Mbps on a wired connection.

Cox recommends a DOCSIS 3.1 modem or gateway

What does this mean?

Highest Service Level

Starter

Front View

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• A single computer equipped with a Universal Serial Bus (USB) port directly to the USB port on the SBV5220 Internet and Telephone modem.
• A single computer equipped with an Ethernet adapter directly to the Ethernet port on the SBV5220 Internet and Telephone modem.

Back View

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• Tel 1 and Tel 2 (Telephone Ports 1 and 2) – Provide connections for two telephone lines.
• POWER – Provides AC power to the VoIP cable modem.
• ETHERNET – Provides the connection to Ethernet equipped computers using a cable terminated with an RJ-45 connector.
• USB – Provides the connection to USB equipped computers.
• Reset – If you experience a problem, you can push this recessed button to reset the VoIP cable modem. Resetting may take some time (5 to 30 minutes) because the VoIP cable modem must find and lock on the appropriate communications channels.
• CABLE – Provides the connection to the coaxial cable (coax) outlet.

MAC Address

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• HFC Mac – Use this MAC address to provision the Cable Modem section.
• MTA Mac – Use this MAC address to provision the Telephony section.

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Modem Information

DOCSIS 3.0 Dual Band 802.11-AC WiFi Modem

16×4 channel bonding

To achieve Gigablast or Ultimate speeds, a DOCSIS 3.1 modem is required

Highest Service Level

Preferred 150

Front View

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Back View

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• Reset – Use this button to reboot the modem or restore to factory defaults. It is recessed to prevent accidental resets. To reboot the modem, press and hold the Reset button for three to four seconds. To restore factory defaults, press and hold the Reset button for more than 10 seconds.
• Ethernet (1 – 4) – Connects to the 10/100/1000 Ethernet ports on your computer. Provides internet access to a single device. Only one port is active at a time.
• Cable – Connects to the cable wall outlet.
• Power – Connects the modem to the power cord.

MAC Address / WiFi Network Label

Click to enlarge.

• MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).
  • A MAC address is unique.
  • The first six characters of the MAC address are unique to the manufacturer of the device.
• The default Network Name (SSID) and Passphrase (Preshared Key).

Modem Information

DOCSIS 3.0 Internet and Telephone Modem

8×4 channel bonding

Cox recommends a DOCSIS 3.1 modem or gateway

Highest Service Level

Cox Business Internet 100

Front View

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• Power – Indicates if the modem is powered on.
• DS – Indicates downstream connectivity.
• US – Indicates upstream connectivity.
• Online – Indicates internet data transmission status.
• Link – Indicates Ethernet connectivity between the modem and computer.
• Tel 1 – Indicates the status of telephone line 1.
• Tel 2 – Indicates the status of telephone line 2.
• Battery – Indicates the battery status.

Back View

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• Telephone – Connect one or multiple phone lines to the modem using the grey Tel 1 / 2 and Tel 2 ports.
• Reset – Reboot the modem or reset the modem configuration settings. Use a pointed, non-metallic object to press this recessed button.
• Ethernet  – Connect an Ethernet cable to this yellow port for a LAN connection, such as a computer or home network.
• Cable – Connect a coaxial cable line to this port.
• Power – Connect the supplied power cord to this port.

MAC Address

Click to enlarge.

• A MAC address is unique.
• The first six characters of the MAC address are unique to the manufacturer of the device.
• This information is usually found on a sticker located on the bottom of the modem.

Modem Information

There are two versions of the SBG6580 available.

• The Arris N300 is a Dual Band Switched WiFi modem.
• The Motorola N600 is a Dual Band WiFi modem.

8×4 channel bonding with speeds of up to 150 Mbps on a wired connection.

Cox recommends a DOCSIS 3.1 modem or gateway

Highest Service Level

Preferred 150

Front View

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• The highest service level is based on wired connectivity speeds.
• After the cable modem is successfully registered on the network, the POWER, RECEIVE, SEND, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational.

Back View

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• ETHERNET – Provides internet access to a single device. Only one port is active at a time.
• USB – Connects to selected client devices
• RESET – Used to reset the gateway
• CABLE – Connects to the cable wall outlet
• POWER – Connects the gateway to the power adapter

MAC Address

Click to enlarge.

Modem Information

DOCSIS 3.0 Dual Band 802.11-AC WiFi Modem

32×8 channel bonding

To achieve Gigablast or Ultimate Classic speeds, a DOCSIS 3.1 modem is required

Highest Service Level

Ultimate 500

Front View

Click to enlarge.

Back View

Click to enlarge.

• Reset – Use this button to reboot the modem or restore to factory defaults. It is recessed to prevent accidental resets. To reboot the modem, press and hold the Reset button for three to four seconds. To restore factory defaults, press and hold the Reset button for more than 10 seconds.
• Ethernet (1 – 4) – Connects to the 10/100/1000 Ethernet ports on your computer. Provides internet access to a single device. Only one port is active at a time.
• Cable – Connects to the cable wall outlet.
• Power – Connects the modem to the power cord.

MAC Address / WiFi Network Label

Click to enlarge.

• MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).
  • A MAC address is unique.
  • The first six characters of the MAC address are unique to the manufacturer of the device.
• The default Network Name (SSID) and Passphrase (Preshared Key).